If I could leave 0 stars I would. Not surprising that miami has the worst customer service and most entitled workers I’ve seen in the world. Residents here are so rude, sarcastic, never smile or say hello, and have no training or skills for the customer service industry. I smiled at them and said hello and was met with rude stares, straight faces and being ignored. One employee threw a customers sandwich on the counter. A customer next to me asked when her coffee would be made and the older employee lady literally waited 10-15 seconds to reply to her, then she said “it’s coming” With an attitude! Customers waiting behind me walked away after waiting too long for their drinks that they PAID FOR! The employees did everything EXCEPT make coffee. There was a line after me and no one was taking orders. One employee was doing dishes, one was changing the trash bag, one was in the back somewhere. Doing everything except tending to customers or making drinks…with a SMILE. One employee was starring at me while I was eating for my drink, as she stood there with a trash bag in her hand, I smiled at her and she rolled her eyes at me! UNACCEPTABLE BEHAVIOR. I smiled and said hello to them and I was so patience and kind, hoping they would mimic my behavior. But no. These people are entitled, blunt and rude. But it’s no surprise since I use to live in miami for a few years and I’m this is how all customer service people are at most stores here. All the airport workers are rude and sarcastic, not just at this Starbucks. The owner desperately needs to do better at interviewing and hiring HAPPY people who smile, say hello and reflect the STARBUCKS company. Corporate needs to know what happening at this location. I’ve NEVER met a rude Starbucks employee expect when I come to miami. I rarely ever leave reviews but this is a sad place. I won’t be so nice next time. I’ll treat them the same way that they treat customers.
Big Lou
Almost missed my flight, and had to check my carry-on bag since I was late and overhead bin space ran out. Don’t trust what looks like a short line. 5 minutes turned into 30 minutes.
Joy J
Great service. The staff is funny and friendly. They make my drinks very well -- I like sweet and they get it! I preorder and its always ready minutes before the posted time and as a Flight Attendant, that's super helpful.
Iliana Pelaez
Miami international Airport South Terminal store was awful. We placed an online order and were informed would be ready by 6:05 am way before our flight scheduled to leave at 6:50am Unfortunately the order took over 30 minutes past the time promised and we had to board without our food and no refund! Beware!! Orders are not ready as promised on the mobile app.
joseph mormino
The emploees made all of my drinks wrong, didnt take down the order properly after repeating myself multiple times, then i asked for an extra 2 pumps of chai because they didnt put how much i asked in it and told me to pay for it and proceeded to give me attitude when i asked if i could have them for free like every other starbucks.
Lupita Benavides
I rate 1 star i would give a 0 but there ain’t no zero reasons are because once I arrived to the airport this lady would take long to take someone’s order she would take one person’s order and then throw the receipt away and go to lobby to talk and take another long 5mins to take another persons order and the other reason is that that served the drinks but it wasn’t good at all they was so lazy they just put mostly milk chocolate in it they also kept talking and talking and didn’t hurry with the drinks it took almost 40mins for them to finish.
E
About what you expect from Starbucks in a major airport. Clean, efficient and the normal lineup of food and drinks. Expensive but that's airport hospitality for you.
Wheelchair accessibility: No problem with access here
Timmy Saunders
I wish there were zero stars for these lazy people. Took 40 minute for them not to get my drink and told to screw off. Fantastic work environment…….
Victor Carrion
Pretty good service. No complaints. Typical order wait till your name gets called service. Severs were nice.
Rita Mack
Having conversations about and around customers is so unprofessional. The cooler was not working properly.
Wow! On top of slowest, the most rude-est Starbucks employees I've ever encountered. Aggressive and without any manner. Idk what happened to Starbucks at this location / airport. Everyone seemed like they're going through a traumatic experience while working there. Frome ordering to receiving my order, it took 42 mins!! Freaking 42! Wow!! Never in my life I've waited for a coffee for that long smh!After waiting for 20 ish mins I honestly thought they missed me (because again, I've never waited that long). I asked that I ordered a Caramel Macchiato. He could've politely looked at my receipt /order number and could've just told me that my order is in the system but he chose to be aggressive. He screamed "You have to give me a moment!". I feel bad for these people working there. Don't know what's happening with them.
Skyler Seamans
Even for an airport Starbucks, this location was bad. Most of the staff has an attitude problem and they took 30min to complete a mobile order for a single drink.
Igor Prata
More the same. Good to have that coffee to go. But you will not find any place to sit in.
Gary Smith
Traveling and stopped for a second to grab a cup. Pretty good deal for an airport.One Love ❤️
Aldo Giannone
Perhaps one of the most inconsistent Starbucks in the country.Being a regular traveler I can tell you it is pretty often that they open 1 or 2 hours later than their schedule. And it’s even more often that they have a massive queue of customers as it is likely understaffed.Yes, there are other coffee options in the terminal in case you don’t have 1 hour to wait.
If I could leave 0 stars I would. Not surprising that miami has the worst customer service and most entitled workers I’ve seen in the world. Residents here are so rude, sarcastic, never smile or say hello, and have no training or skills for the customer service industry. I smiled at them and said hello and was met with rude stares, straight faces and being ignored. One employee threw a customers sandwich on the counter. A customer next to me asked when her coffee would be made and the older employee lady literally waited 10-15 seconds to reply to her, then she said “it’s coming” With an attitude! Customers waiting behind me walked away after waiting too long for their drinks that they PAID FOR! The employees did everything EXCEPT make coffee. There was a line after me and no one was taking orders. One employee was doing dishes, one was changing the trash bag, one was in the back somewhere. Doing everything except tending to customers or making drinks…with a SMILE. One employee was starring at me while I was eating for my drink, as she stood there with a trash bag in her hand, I smiled at her and she rolled her eyes at me! UNACCEPTABLE BEHAVIOR. I smiled and said hello to them and I was so patience and kind, hoping they would mimic my behavior. But no. These people are entitled, blunt and rude. But it’s no surprise since I use to live in miami for a few years and I’m this is how all customer service people are at most stores here. All the airport workers are rude and sarcastic, not just at this Starbucks. The owner desperately needs to do better at interviewing and hiring HAPPY people who smile, say hello and reflect the STARBUCKS company. Corporate needs to know what happening at this location. I’ve NEVER met a rude Starbucks employee expect when I come to miami. I rarely ever leave reviews but this is a sad place. I won’t be so nice next time. I’ll treat them the same way that they treat customers.
Almost missed my flight, and had to check my carry-on bag since I was late and overhead bin space ran out. Don’t trust what looks like a short line. 5 minutes turned into 30 minutes.
Great service. The staff is funny and friendly. They make my drinks very well -- I like sweet and they get it! I preorder and its always ready minutes before the posted time and as a Flight Attendant, that's super helpful.
Miami international Airport South Terminal store was awful. We placed an online order and were informed would be ready by 6:05 am way before our flight scheduled to leave at 6:50am Unfortunately the order took over 30 minutes past the time promised and we had to board without our food and no refund! Beware!! Orders are not ready as promised on the mobile app.
The emploees made all of my drinks wrong, didnt take down the order properly after repeating myself multiple times, then i asked for an extra 2 pumps of chai because they didnt put how much i asked in it and told me to pay for it and proceeded to give me attitude when i asked if i could have them for free like every other starbucks.
I rate 1 star i would give a 0 but there ain’t no zero reasons are because once I arrived to the airport this lady would take long to take someone’s order she would take one person’s order and then throw the receipt away and go to lobby to talk and take another long 5mins to take another persons order and the other reason is that that served the drinks but it wasn’t good at all they was so lazy they just put mostly milk chocolate in it they also kept talking and talking and didn’t hurry with the drinks it took almost 40mins for them to finish.
About what you expect from Starbucks in a major airport. Clean, efficient and the normal lineup of food and drinks. Expensive but that's airport hospitality for you.
Wheelchair accessibility: No problem with access here
I wish there were zero stars for these lazy people. Took 40 minute for them not to get my drink and told to screw off. Fantastic work environment…….
Pretty good service. No complaints. Typical order wait till your name gets called service. Severs were nice.
Having conversations about and around customers is so unprofessional. The cooler was not working properly.
Restaurantji Recommends
Wow! On top of slowest, the most rude-est Starbucks employees I've ever encountered. Aggressive and without any manner. Idk what happened to Starbucks at this location / airport. Everyone seemed like they're going through a traumatic experience while working there. Frome ordering to receiving my order, it took 42 mins!! Freaking 42! Wow!! Never in my life I've waited for a coffee for that long smh!After waiting for 20 ish mins I honestly thought they missed me (because again, I've never waited that long). I asked that I ordered a Caramel Macchiato. He could've politely looked at my receipt /order number and could've just told me that my order is in the system but he chose to be aggressive. He screamed "You have to give me a moment!". I feel bad for these people working there. Don't know what's happening with them.
Even for an airport Starbucks, this location was bad. Most of the staff has an attitude problem and they took 30min to complete a mobile order for a single drink.
More the same. Good to have that coffee to go. But you will not find any place to sit in.
Traveling and stopped for a second to grab a cup. Pretty good deal for an airport.One Love ❤️
Perhaps one of the most inconsistent Starbucks in the country.Being a regular traveler I can tell you it is pretty often that they open 1 or 2 hours later than their schedule. And it’s even more often that they have a massive queue of customers as it is likely understaffed.Yes, there are other coffee options in the terminal in case you don’t have 1 hour to wait.
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