Typically I get great service here but yesterday one the associate nonchalant attitude about an issue brought to her attention made me uneasy. I was waiting at the very long drive through line when I noticed a car being allowed to cut in line in from of the car before me. The drive through line only allows about 6 /7 cars so any more spill over to the parking lot and in this case there were at least 8 cars in line in the parking lot in addition to the cars already in the drive through. That car used what is technically a second way to enter the drive through to get in from of the 8 cars waiting in the parking lot line. The Starbucks associate allowed her to do that then there was a shift change before he could come to my car to take my order. When it was my turn to get my order in I told the new associate what occurred and that people should not be allowed to cut in line. A lot of us in that line including me drove past that other entrance saw that a line was already formed and join the existing line. It is just like when you go inside the restaurant if a line is already formed you join that line; you don’t create a new one.The startbucks associate did not care ; she said she just got here and in a nutshell they can’t control what happens in the parking lot.It that’s correct I think that’s ridiculous. If people now decide to form 2 lines blocking entrances in the parking lot I am sure Starbucks will be reprimanded. If just 2 other people followed that woman’s lead it would have created a complete mess, not just for Starbucks but for the other businesses there. So, this Starbucks associate just did not want to be bothered.We all have stuff to do, so no one should be entitled enough to think there time is more precious than others and when something like that occurs in a business it is up to the employees or management to reestablish order.Please train your employees better, establish better rules and hire people who actually want to be there; plenty of people need jobs in this economy. Because in all reality I know there was nothing she could have done at that point but her response was highly dismissive and condescending.
Alejandro Penton
You guys are awesome ?
Atmosphere: 5
Food: 5
Service: 5
luis rios-berly
Very impersonal, there are no clients orientation. Just and other.
Atmosphere: 2
Food: 2
Service: 1
Donna Gaviria
TERRIBLE!!!!!Staff denied us service 20 minutes before closing as they were ready to go. To make matters worse, they were just sitting down on their phones as you could see upon passing by. I hope their lame excuse doesn’t come to fruition.
I'm very disappointed with how my Brown Sugar Oatmilk espresso was prepared. I placed my order through the app at a very slow time during the day. The amount of ice that was added to the cup was ridiculous. It was almost filled to the very top taking over the majority of the cup leaving me with a few sips. What a waste of money!
Bad services and the food was terrible, i order a white moca and the lady used 2% milk without my consent. My coffee taste like water. The place was empty and i wait 7 min for my
Atmosphere: 3
Food: 1
Service: 1
Rosalyn V
Way too slow. Order mobile and didn't receive it till 20 minutes. Usually pretty decent service. Didnt even get an apology.
Atmosphere: 3
Food: 3
Service: 1
Alfred Dominguez
Quit place to have some coffee. Restrooms are clean.
Atmosphere: 5
Food: 5
Service: 5
Margarita Xarpell
We had one of the new holiday drinks and we loved it!
Love the coffee, dislike the service every time.
Atmosphere: 3
Food: 3
Service: 1
Super nice! Has group tables, table for two, lounging chairs for one. Also no blinding sun at any time of the day, spacious good vibe
Atmosphere: 5
Food: 5
Service: 5
Free frape and matcha shots near closing time ⏲️.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Bites, Impossible Breakfast Sandwich
Really quick!
Atmosphere: 5
Food: 5
Service: 5
Typically I get great service here but yesterday one the associate nonchalant attitude about an issue brought to her attention made me uneasy. I was waiting at the very long drive through line when I noticed a car being allowed to cut in line in from of the car before me. The drive through line only allows about 6 /7 cars so any more spill over to the parking lot and in this case there were at least 8 cars in line in the parking lot in addition to the cars already in the drive through. That car used what is technically a second way to enter the drive through to get in from of the 8 cars waiting in the parking lot line. The Starbucks associate allowed her to do that then there was a shift change before he could come to my car to take my order. When it was my turn to get my order in I told the new associate what occurred and that people should not be allowed to cut in line. A lot of us in that line including me drove past that other entrance saw that a line was already formed and join the existing line. It is just like when you go inside the restaurant if a line is already formed you join that line; you don’t create a new one.The startbucks associate did not care ; she said she just got here and in a nutshell they can’t control what happens in the parking lot.It that’s correct I think that’s ridiculous. If people now decide to form 2 lines blocking entrances in the parking lot I am sure Starbucks will be reprimanded. If just 2 other people followed that woman’s lead it would have created a complete mess, not just for Starbucks but for the other businesses there. So, this Starbucks associate just did not want to be bothered.We all have stuff to do, so no one should be entitled enough to think there time is more precious than others and when something like that occurs in a business it is up to the employees or management to reestablish order.Please train your employees better, establish better rules and hire people who actually want to be there; plenty of people need jobs in this economy. Because in all reality I know there was nothing she could have done at that point but her response was highly dismissive and condescending.
You guys are awesome ?
Atmosphere: 5
Food: 5
Service: 5
Very impersonal, there are no clients orientation. Just and other.
Atmosphere: 2
Food: 2
Service: 1
TERRIBLE!!!!!Staff denied us service 20 minutes before closing as they were ready to go. To make matters worse, they were just sitting down on their phones as you could see upon passing by. I hope their lame excuse doesn’t come to fruition.
Service: 1
Fast, friendly and always good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino, Breakfast Sandwich, Vanilla Biscotti with Almonds, Cheese Danish
I'm very disappointed with how my Brown Sugar Oatmilk espresso was prepared. I placed my order through the app at a very slow time during the day. The amount of ice that was added to the cup was ridiculous. It was almost filled to the very top taking over the majority of the cup leaving me with a few sips. What a waste of money!
Restaurantji Recommends
Bad services and the food was terrible, i order a white moca and the lady used 2% milk without my consent. My coffee taste like water. The place was empty and i wait 7 min for my
Atmosphere: 3
Food: 1
Service: 1
Way too slow. Order mobile and didn't receive it till 20 minutes. Usually pretty decent service. Didnt even get an apology.
Atmosphere: 3
Food: 3
Service: 1
Quit place to have some coffee. Restrooms are clean.
Atmosphere: 5
Food: 5
Service: 5
We had one of the new holiday drinks and we loved it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino, Chocolate Chip Cookie, Acai Refresher
Wonderful treatment to their Customers From Mia, Sergio and the other workers of this coffee
Atmosphere: 5
Food: 5
Service: 5