AVOID THIS LOCATION. Rude staff, dirty tables and not the atmosphere for what you pay. Try Mr Bean by the Macy's entrance also at the Falls. Great customer's service, friendly and cozy atmosphere and many coffee, bakes and food options as well as some boards games.I believe, I was there ordering with my mom and a friend, when Erica Almeida (a review from a week ago) came in asking for a glass of water and they not only refused but basically kicked her out of the store. I was also implied I should leave since I took about 20 seconds grabbing some napkins after I received my order and they wanted to lock the door to close.
Atmosphere: 1
Service: 1
Erica Almeida
They refuse to give a cup of water , first Starbucks that does give you water.
Denayja M.
Came into the store and was instantly greeted by Jack. She was very friendly & super sweet! I was a little indecisive about what I wanted and she gave me a few suggestions. My drink turned out so good, I LOVED IT! She is truly amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Yanci Gonzalez
Closes earlier than time listed corporate should check
Atmosphere: 3
Food: 1
Service: 1
Ana Marie Ferrer
Meily was so sweet and considerate. Went ahead and patiently made my daughter’s coffee , gave her suggestionsGreat customer service . Happy holidays Meily, you are a star.
Atmosphere: 5
Food: 5
Service: 5
Kel Ruiz
Excellent service. The staff is very cool. Very well prepared coffee.
Atmosphere: 5
Food: 5
Service: 5
Tatiana Kosova
I come here very often, the entire Starbucks team is amazing at this location. Very friendly and attentive. Jack, Natalie and Julie are just the best!!! Always make me the most delicious drinks.
Atmosphere: 5
Food: 5
Service: 5
Tony Barkley
The staff is friendly, clean and polite. They prepare drinks the right way the first time.
Leonardo Canessa
Bad review incoming, because they took almost 20 minutes to get a cookie ready to go. The lady, (I believe her name was Ari), needs more training in being flexible with things like this. Im annoyed and angry that I waited too long for a stupid cookie.
Atmosphere: 3
Food: 5
Service: 1
Maya Brooks
Place was very nice. Gave us five free waters, no problem. My friend ordered a drink. She was very communicative and quick. It was overall a positive experience in my book.
So happy they brought this Starbucks back! Great atmosphere, they work hard for such a small store. Under superior management, thank you Orlando for all that you do!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Nicholas
I’ve been coming to this Starbucks for a while now and it has never disappointed. Orlando the manager is hands down the best. He cares about his customers and always goes the extra mile to make sure the food/drinks are to my liking. All the employees at this Starbucks are friendly and know what they are doing! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Estela Jimenez
I had the strawberry lemonade with a little chunks of strawberry. One of my favorite drinks.
Ray Barnes
I started coming here after their reopening in early 2023. I had a good experience when there were experienced staff on the bar making my drinks. But lately they have a new/untrained crew on the bar, and my drinks dont taste anything like normal. In fact some of them were downright nasty, as the barista used heavy cream instead of the indicated half-and-half. Meanwhile there were older/experienced employees buzzing around, having meetings and doing other things, while neglecting the most important thing which is making good drinks. I get the impression this is a franchise location and not corporate, because I can't imagine why there need to be so many meetings and so many staff standing around talking.This can be rectified if they would simply not allow new staff to train here, train them elsewhere first. This location is tiny, far too small to comfortably train new workers and be productive. New employees can enter the dragon after they're tried by fire somewhere else. Honestly, if I had any pull at Starbucks, I wouldn't allow them to operate such a small store. It needs about 2x the space, or more.
Atmosphere: 3
Food: 2
Service: 2
x0_Ashl3y0
Workers are rude. I was given attitude for absolutely no reason. They had also made a rude comment about a friend of mine complaining on how she comes in all the time. She works in the mall. Mind your business.
AVOID THIS LOCATION. Rude staff, dirty tables and not the atmosphere for what you pay. Try Mr Bean by the Macy's entrance also at the Falls. Great customer's service, friendly and cozy atmosphere and many coffee, bakes and food options as well as some boards games.I believe, I was there ordering with my mom and a friend, when Erica Almeida (a review from a week ago) came in asking for a glass of water and they not only refused but basically kicked her out of the store. I was also implied I should leave since I took about 20 seconds grabbing some napkins after I received my order and they wanted to lock the door to close.
Atmosphere: 1
Service: 1
They refuse to give a cup of water , first Starbucks that does give you water.
Came into the store and was instantly greeted by Jack. She was very friendly & super sweet! I was a little indecisive about what I wanted and she gave me a few suggestions. My drink turned out so good, I LOVED IT! She is truly amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Closes earlier than time listed corporate should check
Atmosphere: 3
Food: 1
Service: 1
Meily was so sweet and considerate. Went ahead and patiently made my daughter’s coffee , gave her suggestionsGreat customer service . Happy holidays Meily, you are a star.
Atmosphere: 5
Food: 5
Service: 5
Excellent service. The staff is very cool. Very well prepared coffee.
Atmosphere: 5
Food: 5
Service: 5
I come here very often, the entire Starbucks team is amazing at this location. Very friendly and attentive. Jack, Natalie and Julie are just the best!!! Always make me the most delicious drinks.
Atmosphere: 5
Food: 5
Service: 5
The staff is friendly, clean and polite. They prepare drinks the right way the first time.
Bad review incoming, because they took almost 20 minutes to get a cookie ready to go. The lady, (I believe her name was Ari), needs more training in being flexible with things like this. Im annoyed and angry that I waited too long for a stupid cookie.
Atmosphere: 3
Food: 5
Service: 1
Place was very nice. Gave us five free waters, no problem. My friend ordered a drink. She was very communicative and quick. It was overall a positive experience in my book.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So happy they brought this Starbucks back! Great atmosphere, they work hard for such a small store. Under superior management, thank you Orlando for all that you do!!!!!!
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming to this Starbucks for a while now and it has never disappointed. Orlando the manager is hands down the best. He cares about his customers and always goes the extra mile to make sure the food/drinks are to my liking. All the employees at this Starbucks are friendly and know what they are doing! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
I had the strawberry lemonade with a little chunks of strawberry. One of my favorite drinks.
I started coming here after their reopening in early 2023. I had a good experience when there were experienced staff on the bar making my drinks. But lately they have a new/untrained crew on the bar, and my drinks dont taste anything like normal. In fact some of them were downright nasty, as the barista used heavy cream instead of the indicated half-and-half. Meanwhile there were older/experienced employees buzzing around, having meetings and doing other things, while neglecting the most important thing which is making good drinks. I get the impression this is a franchise location and not corporate, because I can't imagine why there need to be so many meetings and so many staff standing around talking.This can be rectified if they would simply not allow new staff to train here, train them elsewhere first. This location is tiny, far too small to comfortably train new workers and be productive. New employees can enter the dragon after they're tried by fire somewhere else. Honestly, if I had any pull at Starbucks, I wouldn't allow them to operate such a small store. It needs about 2x the space, or more.
Atmosphere: 3
Food: 2
Service: 2
Workers are rude. I was given attitude for absolutely no reason. They had also made a rude comment about a friend of mine complaining on how she comes in all the time. She works in the mall. Mind your business.