Hello, the most interesting thing about the customer service in this subway is that I love it and I want this food franchise. The employee asked me the same thing I asked him several times in a matter of less than 30 seconds, I think he should check his work staff. So that they don't lose customers.
Isabella Montero
fatal. Terrible customer service. I entered the store at 10:49 pm (it should be noted that I don't know their hours) so I didn't know that they closed at 11 pm, until I entered and the lady who serves shouted "we are closing in 10 minutes" I understood her predisposition, but I decided ignore her hint because I was hungry and knew what I was going to order, however my partner didn't, and while she was trying to decide (and I was rushing her because I have worked in restaurants for 6 years and I understand that they wanted to go home) the lady who served asked me what I wanted while the boy who was before me in line let me go first because he had not decided whether to eat or not, so I tried to tell my friend that I made a quick decision but the lady insistently and in a rude tone of voice told me "what are you going to want?" The boy in front of us decided to take his turn and another employee immediately stood in front of me and told me "what are you going to order?" I told him, can you give me a second? (my friend couldn't think, it was a lot of pressure) to which SHE RINGED "WE HAVE THE MINUTES COUNTED" excuse me?????? Yes, I know, I heard you when you entered, but unfortunately this is how this business works, a lot of times I have had clients come to me 2 minutes before closing and I have attended to them. I understand your position, but your bad attitude bothered me greatly. I didn't come because I want to bother you, but because I'm hungry, I'm a customer, not at all professional, on the contrary offensive. I turned around and left, when I left the door was closed XD I had to unlock the button because they closed it before 11pm so that no one else would enter. If your workplace closes at 11, understand that you will leave there at least 11:30, if you do your side work correctly. This happened on November 14, 2024 at 10:50 pm. I hope the owner of this place is aware of this, they definitely need to train these people, because I see that it is not the only review of this type
Atmosphere: 1
Service: 1
Juan Esteban Correa Buriticá
One of the ladies was VERY FORMAL, unfortunately the one who served me was TOO rude
Atmosphere: 5
Food: 5
Service: 1
Giovanni Rodriguez
At 8:55pm I came to the store to pick up my mobile order of two sandwiches and when I got there is wasn’t on the order pick section so I waited the line to then ask about the sandwiches and a blonde older lady told me someone took it and confused I said no I’m the person who’s supposed to pick up my order under my name she said some Uber guy took it. As I try to explain the situation that it’s a pick up not delivering and that she’s not making sense because it’s a pick up not an Uber order and I try to show her on the app she didn’t want to see it just kept telling me I’m wrong there’s nothing she can do for me but to charge me for new sandwiches. She calls the manager and the manager said not to make me new sandwiches and that I have to pay out of pocket for them to replace the sandwiches. I stood my ground because I knew this was wrong and I politely said no I’m not paying for it you guys gave it away instead of checking for the name of the order and it’s not an Uber order for the 3rd time I try to explain. The other lady black hair also Hispanic was saying we’ll make you a free one sandwich so you can leave. I said it’s not free I paid for it and the other sandwiches was mishandled. She then spoke bad about me to the other lady as if to make me look bad and in front of the other customers I felt uncomfortable. She then told me cancel the order thru the app were a store not an app when I asked for a refund. I said on the app it’s not even shown as done it’s still shown as being build/made so that’s another thing they didn’t want to hear me on. So finally blonde older lady decided to make me the sandwiches after giving me a hard time. I also, explained to them to cancel the order I would have to call the store and speak to the manger I did my research online she ignored me and walked away after I was trying to help them understand what happened. I will not be ordering from this subway again.
Atmosphere: 1
Service: 1
Dayana Rodriguez
Well, my husband just came from this place and he says that there was a lady with very bad form, he asked for two things and she understood one, I really don't understand how if that is her job to serve the customer, she can have bad form, if you don't feel like it Don't go to work, girl, but you don't have the right to mistreat anyone, especially since they pay you for that, so be careful later when someone talks to you in a bad way, no hassles, okkkk, if you have personal problems, that's your problem, no. nobody's and learn to deal with your problems and your work, many people also work with the public and you always have to have the best way
Service: 1
Julia Rosa pereira
Excellent place, very cozy, and super professional employees, I invite you to visit the metro,
Atmosphere: 5
Food: 5
Service: 5
Winston Suarez
Great food and Customer Service and very clean
Atmosphere: 5
Food: 5
Service: 5
Carmen Rosa Darias Roque
Yesterday I visited this place in the afternoon, I was served by a very nice older blonde lady, very accommodating with excellent service, when paying I was served by a young brunette girl with very good treatment, I was very pleased, I recommend this place to Visit it and enjoy wonderful service, hygiene and very delicious food. Congratulations to the employees.
Dariel Perez
Great customer service always ready to take your order and constantly maintaining their area clean this is the best fast food service I have ever had
Parking: They have multiple parking spots infront of the store
Wheelchair accessibility: this store is wheelchair accessible
Hello, the most interesting thing about the customer service in this subway is that I love it and I want this food franchise. The employee asked me the same thing I asked him several times in a matter of less than 30 seconds, I think he should check his work staff. So that they don't lose customers.
fatal. Terrible customer service. I entered the store at 10:49 pm (it should be noted that I don't know their hours) so I didn't know that they closed at 11 pm, until I entered and the lady who serves shouted "we are closing in 10 minutes" I understood her predisposition, but I decided ignore her hint because I was hungry and knew what I was going to order, however my partner didn't, and while she was trying to decide (and I was rushing her because I have worked in restaurants for 6 years and I understand that they wanted to go home) the lady who served asked me what I wanted while the boy who was before me in line let me go first because he had not decided whether to eat or not, so I tried to tell my friend that I made a quick decision but the lady insistently and in a rude tone of voice told me "what are you going to want?" The boy in front of us decided to take his turn and another employee immediately stood in front of me and told me "what are you going to order?" I told him, can you give me a second? (my friend couldn't think, it was a lot of pressure) to which SHE RINGED "WE HAVE THE MINUTES COUNTED" excuse me?????? Yes, I know, I heard you when you entered, but unfortunately this is how this business works, a lot of times I have had clients come to me 2 minutes before closing and I have attended to them. I understand your position, but your bad attitude bothered me greatly. I didn't come because I want to bother you, but because I'm hungry, I'm a customer, not at all professional, on the contrary offensive. I turned around and left, when I left the door was closed XD I had to unlock the button because they closed it before 11pm so that no one else would enter. If your workplace closes at 11, understand that you will leave there at least 11:30, if you do your side work correctly. This happened on November 14, 2024 at 10:50 pm. I hope the owner of this place is aware of this, they definitely need to train these people, because I see that it is not the only review of this type
Atmosphere: 1
Service: 1
One of the ladies was VERY FORMAL, unfortunately the one who served me was TOO rude
Atmosphere: 5
Food: 5
Service: 1
At 8:55pm I came to the store to pick up my mobile order of two sandwiches and when I got there is wasn’t on the order pick section so I waited the line to then ask about the sandwiches and a blonde older lady told me someone took it and confused I said no I’m the person who’s supposed to pick up my order under my name she said some Uber guy took it. As I try to explain the situation that it’s a pick up not delivering and that she’s not making sense because it’s a pick up not an Uber order and I try to show her on the app she didn’t want to see it just kept telling me I’m wrong there’s nothing she can do for me but to charge me for new sandwiches. She calls the manager and the manager said not to make me new sandwiches and that I have to pay out of pocket for them to replace the sandwiches. I stood my ground because I knew this was wrong and I politely said no I’m not paying for it you guys gave it away instead of checking for the name of the order and it’s not an Uber order for the 3rd time I try to explain. The other lady black hair also Hispanic was saying we’ll make you a free one sandwich so you can leave. I said it’s not free I paid for it and the other sandwiches was mishandled. She then spoke bad about me to the other lady as if to make me look bad and in front of the other customers I felt uncomfortable. She then told me cancel the order thru the app were a store not an app when I asked for a refund. I said on the app it’s not even shown as done it’s still shown as being build/made so that’s another thing they didn’t want to hear me on. So finally blonde older lady decided to make me the sandwiches after giving me a hard time. I also, explained to them to cancel the order I would have to call the store and speak to the manger I did my research online she ignored me and walked away after I was trying to help them understand what happened. I will not be ordering from this subway again.
Atmosphere: 1
Service: 1
Well, my husband just came from this place and he says that there was a lady with very bad form, he asked for two things and she understood one, I really don't understand how if that is her job to serve the customer, she can have bad form, if you don't feel like it Don't go to work, girl, but you don't have the right to mistreat anyone, especially since they pay you for that, so be careful later when someone talks to you in a bad way, no hassles, okkkk, if you have personal problems, that's your problem, no. nobody's and learn to deal with your problems and your work, many people also work with the public and you always have to have the best way
Service: 1
Excellent place, very cozy, and super professional employees, I invite you to visit the metro,
Atmosphere: 5
Food: 5
Service: 5
Great food and Customer Service and very clean
Atmosphere: 5
Food: 5
Service: 5
Yesterday I visited this place in the afternoon, I was served by a very nice older blonde lady, very accommodating with excellent service, when paying I was served by a young brunette girl with very good treatment, I was very pleased, I recommend this place to Visit it and enjoy wonderful service, hygiene and very delicious food. Congratulations to the employees.
Great customer service always ready to take your order and constantly maintaining their area clean this is the best fast food service I have ever had
Parking: They have multiple parking spots infront of the store
Wheelchair accessibility: this store is wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Oatmeal Raisin, Cinnabon Footlong Churro, 12-Pack Chocolate Chip Cookie Bundle
It’s the cleanest subway I’ve been
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Oatmeal Raisin, Cinnabon Footlong Churro, Grilled Chicken
Restaurantji Recommends
Best service ever!
Atmosphere: 5
Food: 5
Service: 5
Restaurant is always clean. The sandwich artists are friendly.
Atmosphere: 5
Food: 4
Service: 5
The lunch team as always is amazing and providing excellent service every day! This location is very lucky to have all 3 of them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Subway Club, Cinnabon Footlong Churro, Potato Chip
I visit this site very often. Very good customer service, good cleaning, fresh meats as well as vegetables. A very cozy place. I recommend it .
Atmosphere: 5
Food: 5
Service: 5
It’s a pleasure visiting your store very satisfied with your staff very good attention and great attitude thank you
Atmosphere: 5
Food: 5
Service: 5
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