Good food , friendly staff , great service I would recommend dining at Swan and walking around the design district when visiting Miami.
Amber S.
To the Management Team,
I’ve been a loyal customer of this restaurant for years and have referred many friends and family because of the positive experiences I’ve had in the past. Unfortunately, this recent visit has completely changed my perception, and I feel compelled to bring a serious matter to your attention.
During my visit, I was physically pushed and bumped into by one of your servers, Gabby. When I spoke too her about it, her response was dismissive and shocking: ‘I don’t need to say excuse me; I work here.’ What followed was even worse—she proceeded to follow me around the restaurant for 45 minutes, taunting and provoking me. The blatant racism and lack of respect were deeply disturbing and entirely unacceptable in any professional setting.
I reported this to security and requested to speak with a manager, only to be told that this isn’t the first time Gabby has behaved this way. If this behavior has been brought to your attention before, I’m left wondering why it hasn’t been addressed. As someone who values great customer service, I am appalled by how this situation unfolded.
While discussing the incident with another staff member, Gabby had the audacity to interrupt and say, ‘I’ve been here for two years. They know me around Miami, and I will never get fired.’ This statement not only reflects her arrogance but also suggests a troubling culture within your team where such unprofessionalism is tolerated.
This experience was deeply upsetting, and I would never want another customer to endure what I did. It’s heartbreaking that I’ve trusted and supported this establishment for so long, only to be treated with such blatant disregard and hostility. I strongly urge you to take this matter seriously, not only to uphold the integrity of your restaurant but also to ensure that all customers feel respected and safe in your establishment.
Atmosphere: 1
Service: 1
Kate S
This was not at all what you’d expect from a so-called high-end restaurant in the Design District during an event as prestigious as Art Basel. Our dining experience yesterday was nothing short of appalling.
We had a reservation for four people at 4:30 PM. When booking, there were no indications of any restrictions, yet when we arrived, the hostess informed us they had just been “instructed to not seat anyone” because they were preparing for dinner. Our options? Return at 6 PM—an hour and a half past our original reservation—or sit at the bar. Reluctantly, we chose the bar. Big mistake.
The bar itself was filthy—sticky surfaces, fruit flies buzzing around, and no one bothering to clean between guests. It was disgusting. Despite there being only two other parties at the bar and two bartenders working, it took ages to get any attention. When we finally managed to order drinks, the bartender didn’t even know the items on the happy hour menu. He repeatedly asked us to point out what we wanted, then looked at the menu and followed the ingredients with his finger like he was reading a recipe for the first time. We ordered Tropical Storm and Smoking Bee, a part of their set happy hour menu, and should be standard for any competent bartender, but clearly, they weren’t here.
We had planned to dine but quickly decided against it after this poor start. Before leaving, we visited the restrooms, and the experience somehow managed to get worse. The ladies’ room was an outright disaster: sticky, wet floors; no toilet paper in any stall; no paper towels for drying hands; water everywhere on the sinks; an overflowing trash can; and a detached faucet. My boyfriend said the men’s restroom was just as bad—water all over the floor and paper towels strewn everywhere.
What was meant to be a special introduction to Miami for my boyfriend’s visiting family turned into a major embarrassment. Swan, with its renowned hospitality name and high-profile branding, utterly failed to live up to its reputation.
What was once considered a top-tier dining destination has become nothing more than a disappointing reflection of Miami’s shallow, surface-level culture. It’s all for show—pretty on the outside, hollow on the inside.
Highly disappointed. Big embarrassment to have such an experience in the GH’s portfolio of restaurants. Groot Hospitality should step up its game or risk being overtaken by the wave of better-run establishments and hospitality experts arriving in the city.
Д Б
Kelvin is an absolutely incredible bartender! His exceptional skills, warm personality, and attention to detail made my experience unforgettable. I’ll be coming back to Swan time and time again, just because of him. He truly elevates the atmosphere and sets the bar for outstanding service.
Natalie Santana
Very disappointed in the food. The drinks are ok (not great, not bad). The atmosphere is nice and service is good. Not worth the price. The French onion caviar dip tastes just like Tostitos, but looks pretty. The chimichurri sauce they use is not that great and does not pair well with the waygu beef.
Atmosphere: 5
Food: 1
Service: 5
Becky Lopez-Suarez
We dined in for dinner on a Saturday night, it was nearly empty. They have a beautiful outdoor seating however it was all reserved for an event. We had the meatballs as an appetizer, underwhelming. Next the salmon, which was served in a soup bowl with a salty miso liquid that was destroying the texture of the fillet. Think of serving grilled salmon in a vinegar soup. Not fun. Next was the roasted chicken with carrots- delightful, solid but nothing to write home about. Side of mash was beautiful, buttery. Side of broccolini was spicy and nice. Dessert menu was underwhelming as well, we didn’t order anything. The best part of our experience was the front of house staff. Attentive busser and server, kind and polite. Overall, the food was comparable to that of the Cheesecake Factory for double the price.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Caesar Salad
Charles
I don't understand how a restaurant, bar, lounge only has one beer choice. It was a beautiful, sunny day and I wanted a beer with my lunch. The restaurant was only serving Sapporo Light as their only beer option. So better please.
Abdülkadir GÖKSEL
Matteo was just great 👍🏼
Atmosphere: 5
Food: 5
Service: 5
Stefan Peragine
Had dinner reservations at 8:30pm restaurant was nearly empty and quiet so if you are into the night life perhaps go later. However we did not mind the quiet atmosphere as the servers where very attentive and food came out fast.
The outside patio looked fun as we were leaving with the dj playing good music.
Matteo's friendly and fast service was really good
Atmosphere: 5
Food: 5
Service: 5
Rachel
Service was great. Cocktails were amazing, food was ok. We dined early so it was perfectly quiet but as we were leaving it was getting noisy.
Randi
Our entree took over 30 minutes to arrive after the appetizers. Our waiter was confused and kept checking. He finally brought it and we asked to speak with a manager-when she arrived she was extremely rude and unhelpful...Major attitude and acted like that was normal. Anyway...not going back.
solune laurent
we wanted to go here with a group of girls and the promoter told us flat out that one of my friends would be refused entry because she is black and the manager is racist and has previously not payed her because she brought a black girl. absolutely disgusting and unacceptable will never set foot in there and neither should you
Jill
My friends were planning on going with a promoter and the promoter denied them after asking for pictures and seeing that there was a black girl that was also part of the group. The promoter is a girl and her instagram is chaahx. She said that the manager is racist and she wouldn’t get paid if she had a black girl in the table with them. Very weird and disgusting behavior from her and the manager. Wouldn’t recommend this place to anyone.
Good food , friendly staff , great service I would recommend dining at Swan and walking around the design district when visiting Miami.
To the Management Team,
I’ve been a loyal customer of this restaurant for years and have referred many friends and family because of the positive experiences I’ve had in the past. Unfortunately, this recent visit has completely changed my perception, and I feel compelled to bring a serious matter to your attention.
During my visit, I was physically pushed and bumped into by one of your servers, Gabby. When I spoke too her about it, her response was dismissive and shocking: ‘I don’t need to say excuse me; I work here.’ What followed was even worse—she proceeded to follow me around the restaurant for 45 minutes, taunting and provoking me. The blatant racism and lack of respect were deeply disturbing and entirely unacceptable in any professional setting.
I reported this to security and requested to speak with a manager, only to be told that this isn’t the first time Gabby has behaved this way. If this behavior has been brought to your attention before, I’m left wondering why it hasn’t been addressed. As someone who values great customer service, I am appalled by how this situation unfolded.
While discussing the incident with another staff member, Gabby had the audacity to interrupt and say, ‘I’ve been here for two years. They know me around Miami, and I will never get fired.’ This statement not only reflects her arrogance but also suggests a troubling culture within your team where such unprofessionalism is tolerated.
This experience was deeply upsetting, and I would never want another customer to endure what I did. It’s heartbreaking that I’ve trusted and supported this establishment for so long, only to be treated with such blatant disregard and hostility. I strongly urge you to take this matter seriously, not only to uphold the integrity of your restaurant but also to ensure that all customers feel respected and safe in your establishment.
Atmosphere: 1
Service: 1
This was not at all what you’d expect from a so-called high-end restaurant in the Design District during an event as prestigious as Art Basel. Our dining experience yesterday was nothing short of appalling.
We had a reservation for four people at 4:30 PM. When booking, there were no indications of any restrictions, yet when we arrived, the hostess informed us they had just been “instructed to not seat anyone” because they were preparing for dinner. Our options? Return at 6 PM—an hour and a half past our original reservation—or sit at the bar. Reluctantly, we chose the bar. Big mistake.
The bar itself was filthy—sticky surfaces, fruit flies buzzing around, and no one bothering to clean between guests. It was disgusting. Despite there being only two other parties at the bar and two bartenders working, it took ages to get any attention. When we finally managed to order drinks, the bartender didn’t even know the items on the happy hour menu. He repeatedly asked us to point out what we wanted, then looked at the menu and followed the ingredients with his finger like he was reading a recipe for the first time. We ordered Tropical Storm and Smoking Bee, a part of their set happy hour menu, and should be standard for any competent bartender, but clearly, they weren’t here.
We had planned to dine but quickly decided against it after this poor start. Before leaving, we visited the restrooms, and the experience somehow managed to get worse. The ladies’ room was an outright disaster: sticky, wet floors; no toilet paper in any stall; no paper towels for drying hands; water everywhere on the sinks; an overflowing trash can; and a detached faucet. My boyfriend said the men’s restroom was just as bad—water all over the floor and paper towels strewn everywhere.
What was meant to be a special introduction to Miami for my boyfriend’s visiting family turned into a major embarrassment. Swan, with its renowned hospitality name and high-profile branding, utterly failed to live up to its reputation.
What was once considered a top-tier dining destination has become nothing more than a disappointing reflection of Miami’s shallow, surface-level culture. It’s all for show—pretty on the outside, hollow on the inside.
Highly disappointed. Big embarrassment to have such an experience in the GH’s portfolio of restaurants. Groot Hospitality should step up its game or risk being overtaken by the wave of better-run establishments and hospitality experts arriving in the city.
Kelvin is an absolutely incredible bartender! His exceptional skills, warm personality, and attention to detail made my experience unforgettable. I’ll be coming back to Swan time and time again, just because of him. He truly elevates the atmosphere and sets the bar for outstanding service.
Very disappointed in the food. The drinks are ok (not great, not bad). The atmosphere is nice and service is good. Not worth the price. The French onion caviar dip tastes just like Tostitos, but looks pretty. The chimichurri sauce they use is not that great and does not pair well with the waygu beef.
Atmosphere: 5
Food: 1
Service: 5
We dined in for dinner on a Saturday night, it was nearly empty. They have a beautiful outdoor seating however it was all reserved for an event. We had the meatballs as an appetizer, underwhelming. Next the salmon, which was served in a soup bowl with a salty miso liquid that was destroying the texture of the fillet. Think of serving grilled salmon in a vinegar soup. Not fun. Next was the roasted chicken with carrots- delightful, solid but nothing to write home about. Side of mash was beautiful, buttery. Side of broccolini was spicy and nice. Dessert menu was underwhelming as well, we didn’t order anything. The best part of our experience was the front of house staff. Attentive busser and server, kind and polite. Overall, the food was comparable to that of the Cheesecake Factory for double the price.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Caesar Salad
I don't understand how a restaurant, bar, lounge only has one beer choice. It was a beautiful, sunny day and I wanted a beer with my lunch. The restaurant was only serving Sapporo Light as their only beer option. So better please.
Matteo was just great 👍🏼
Atmosphere: 5
Food: 5
Service: 5
Had dinner reservations at 8:30pm restaurant was nearly empty and quiet so if you are into the night life perhaps go later. However we did not mind the quiet atmosphere as the servers where very attentive and food came out fast.
The outside patio looked fun as we were leaving with the dj playing good music.
Atmosphere: 5
Food: 5
Service: 5
Beautiful for dinner
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Matteo's friendly and fast service was really good
Atmosphere: 5
Food: 5
Service: 5
Service was great. Cocktails were amazing, food was ok. We dined early so it was perfectly quiet but as we were leaving it was getting noisy.
Our entree took over 30 minutes to arrive after the appetizers. Our waiter was confused and kept checking. He finally brought it and we asked to speak with a manager-when she arrived she was extremely rude and unhelpful...Major attitude and acted like that was normal. Anyway...not going back.
we wanted to go here with a group of girls and the promoter told us flat out that one of my friends would be refused entry because she is black and the manager is racist and has previously not payed her because she brought a black girl. absolutely disgusting and unacceptable will never set foot in there and neither should you
My friends were planning on going with a promoter and the promoter denied them after asking for pictures and seeing that there was a black girl that was also part of the group. The promoter is a girl and her instagram is chaahx. She said that the manager is racist and she wouldn’t get paid if she had a black girl in the table with them. Very weird and disgusting behavior from her and the manager. Wouldn’t recommend this place to anyone.
Service: 1
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