Bad service. The lady with white hair needs to be trained. Both language and service
Atmosphere: 3
Food: 4
Service: 1
Frank EVERLAST
Bruh on the screen it says 11 dollars and theyll SCAM you by telling you a diffrent price on the screen. Are yall that broke that you guys gotta steal 3$ from me? And when i ask for a recept yall proceed to say yall dont have recept paper? Yall a joke fr i hope yall get shut downđđ€Ąđ€Ą
Atmosphere: 1
Food: 1
Service: 1
Leslie Collazo
I had a very unpleasant experience here on October 25, 2025, at approximately 5:45 PM, while picking up a DoorDash order.
When I arrived, I urgently needed to use the restroom, but the door was locked. I approached the counter and politely said hello to the blonde female employee who was leaning carelessly against the food counter. She didnât acknowledge my greeting, instead she looked at her coworker as if she was annoyed I was talking to her. Her overall demeanor was completely unprofessional. She carried herself as if she didnât care that customers were waiting, which created an uncomfortable and unwelcoming environment from the moment I walked in.
She asked if I was picking up, and I said yes, but I also mentioned that I really needed to use the bathroom quickly and I was trying to ask how to get into the bathroom. Before I could even finish my sentence, she kept cutting me off and repeatedly telling me to âconfirm the order online.â There was absolutely no clarity in what she was saying. I wasnât sure why she kept repeating that or what she meant. She wasnât explaining whether she needed me to confirm the order before I could use the bathroom or anything else. It was confusing, unhelpful, and unnecessarily rude.
All I was trying to do was ask a simple question about whether the bathroom was locked, but she wouldnât let me get a word in or provide any direction. She made no effort to listen or help and acted as if I was bothering her. Her tone and attitude were completely unprofessional which genuinely felt like she was looking down on me or treating me as if I was beneath her.
Only later did I realize that she probably wanted me to confirm the order so the restaurantâs time wouldnât increase on DoorDash, which I completely understand. This is only my second time doing DoorDash so I didnât realize this was a factor in me confirming the order before the bathroom.
However, a simple explanation would have gone a long way. Instead, her rude demeanor, lack of communication, and unwillingness to show basic courtesy made the entire interaction frustrating and unnecessary.
Regardless of whether I was there as a DoorDash driver or a regular customer, I still deserve the same level of respect and basic courtesy as anyone else. She didnât even know for certain why I was there before treating me so dismissively, which makes her behavior even more unacceptable.
Eventually, she said she would unlock the bathroom for me after I confirmed the order. She pressed a button and said it should be open, but when I tried to go in, the door still didnât work. When I went back to the counter, she asked if I didnât go in, and I told her the door wasnât working. By that point, I was already frustrated with how rude and dismissive she had been, so I just grabbed the order and left.
Everyone else in the store seemed polite, but her attitude stood out as completely unprofessional and disrespectful. Her coworker was kind and helped me confirm the order and told me sheâd hold it for me until I came back from the bathroom.
No customer or delivery driver should ever be treated this way, especially after being polite and patient.
I hope this issue is taken seriously and properly addressed, as this kind of behavior reflects very poorly on Taco Bell and the level of customer service guests should expect.
Atmosphere: 1
Service: 1
Kristy Fernandez
Kitchen was very fast preparing the food, polite, and the food was absolutely amazing for being completely sober. By, far the best Taco Bell I've ever been to.
Atmosphere: 5
Food: 5
Service: 5
Alexa Careaga
Very disappointing experience. While placing our order at the speaker, the nightshift employee was speaking calmly in Spanish, but when we had difficulty hearing her, she abruptly switched to English and raised her voice at us. The escalation was completely unnecessary, as we were only trying to clarify and make a few modifications to our order. When we arrived at the window and politely asked for sauces, she slammed the window shut without a word. This level of rudeness and lack of professionalism is unacceptable and left a very negative impression. Kindly take your attitude elsewhere.
Service: 1
Jose Herrera
Absolutely unacceptable experience. While placing our order at the speaker, the night shift employee started out speaking calmly in Spanish and sighing in every word she speaks but when we had trouble hearing and asked for clarification, she abruptly switched to English and yelled at us. This level of hostility was completely unnecessary we were only trying to make simple adjustments to our order.
When we arrived at the window and politely asked for sauces, she slammed the window shut in our faces without saying a single word. That behavior is shockingly rude, unprofessional, and shows a complete lack of respect for customers.
No employee who treats paying customers this way should be allowed to continue representing this business. At minimum, she should be disciplined immediately, and frankly, if this is how she behaves with others, she should be fired.
This kind of treatment is unacceptable, and it reflects very poorly on management for allowing such conduct.
Atmosphere: 1
Food: 1
Service: 1
Mauro Hernandez
Do not order chicken nugget from here. Bad oil. Feels old
Atmosphere: 3
Food: 1
Service: 5
Obed Aguiar
The place wasnt clean at all! And service...... no more comments.
Atmosphere: 1
Food: 4
Service: 1
Roraima Yoda P.A
The restaurant is dark with the lights turned off. Tables are messy and dirty, the floor is filthy, the entrance door is grimy, and the bathroom is in poor condition. Thereâs a clear lack of management.
The food takes too long⊠I love Taco Bell but !!
Atmosphere: 1
Food: 5
Service: 2
Jazmin Zayas
I came at nine around 10 oâclock. There was this lady with red short hair that she had in a ponytail this was. July 24. She was super rude. I was asking her questions she kept saying look at the board she had major attitude of voice was all the way off. I asked her what type of frozen drink she has she kept saying look at the board she keep saying oh these are the frozen ones with major addicts and I donât know what was wrong with her but clearly she wasnât having a good night and her customer service was terrible that even my mom had to tell her like oh you need to calm down and she looked at me and rolled her eyes. She needs a serious reality check
This place sucks you asked for something simple like some random hot sauce through the drive-through microphone, but when you get the mail, it doesnât have it inside and they just slam the little window closed and donât care
Linda Sebian
Bad costumer service! Staff should be fired
nidia torrado
I have been a customer of Taco Bell for a while. I've been to this place and every time customer service is bad but this time it was the worst thing ever the manager Night Shift was super rude and disrespectful. The food is cold and disgusting and then I try to get a refund and they didn't let me and I may try to make a complain and nothing. 1/1000000
Jessica Alt
Placed a mobile order and went through the drive-thru, and right from the speaker you could tell the employee had an attitude. I politely asked if they could bag the two meals separately since they were the same meals made differently, and it felt like a problem for them.
Got to the window â no greeting, no âhello,â nothing. Handed me the drinks and immediately slammed the window shut. Super rude and unprofessional.
The food was good, but the customer service was terrible. Definitely makes you not want to come back to this location.
Atmosphere: 1
Food: 5
Service: 1
Albert Medina
This place is taco hell stay away you have been warned. This needs to be investigated by corporate and shut down immediately.
Bad service. The lady with white hair needs to be trained. Both language and service
Atmosphere: 3
Food: 4
Service: 1
Bruh on the screen it says 11 dollars and theyll SCAM you by telling you a diffrent price on the screen. Are yall that broke that you guys gotta steal 3$ from me? And when i ask for a recept yall proceed to say yall dont have recept paper? Yall a joke fr i hope yall get shut downđđ€Ąđ€Ą
Atmosphere: 1
Food: 1
Service: 1
I had a very unpleasant experience here on October 25, 2025, at approximately 5:45 PM, while picking up a DoorDash order.
When I arrived, I urgently needed to use the restroom, but the door was locked. I approached the counter and politely said hello to the blonde female employee who was leaning carelessly against the food counter. She didnât acknowledge my greeting, instead she looked at her coworker as if she was annoyed I was talking to her. Her overall demeanor was completely unprofessional. She carried herself as if she didnât care that customers were waiting, which created an uncomfortable and unwelcoming environment from the moment I walked in.
She asked if I was picking up, and I said yes, but I also mentioned that I really needed to use the bathroom quickly and I was trying to ask how to get into the bathroom. Before I could even finish my sentence, she kept cutting me off and repeatedly telling me to âconfirm the order online.â There was absolutely no clarity in what she was saying. I wasnât sure why she kept repeating that or what she meant. She wasnât explaining whether she needed me to confirm the order before I could use the bathroom or anything else. It was confusing, unhelpful, and unnecessarily rude.
All I was trying to do was ask a simple question about whether the bathroom was locked, but she wouldnât let me get a word in or provide any direction. She made no effort to listen or help and acted as if I was bothering her. Her tone and attitude were completely unprofessional which genuinely felt like she was looking down on me or treating me as if I was beneath her.
Only later did I realize that she probably wanted me to confirm the order so the restaurantâs time wouldnât increase on DoorDash, which I completely understand. This is only my second time doing DoorDash so I didnât realize this was a factor in me confirming the order before the bathroom.
However, a simple explanation would have gone a long way. Instead, her rude demeanor, lack of communication, and unwillingness to show basic courtesy made the entire interaction frustrating and unnecessary.
Regardless of whether I was there as a DoorDash driver or a regular customer, I still deserve the same level of respect and basic courtesy as anyone else. She didnât even know for certain why I was there before treating me so dismissively, which makes her behavior even more unacceptable.
Eventually, she said she would unlock the bathroom for me after I confirmed the order. She pressed a button and said it should be open, but when I tried to go in, the door still didnât work. When I went back to the counter, she asked if I didnât go in, and I told her the door wasnât working. By that point, I was already frustrated with how rude and dismissive she had been, so I just grabbed the order and left.
Everyone else in the store seemed polite, but her attitude stood out as completely unprofessional and disrespectful. Her coworker was kind and helped me confirm the order and told me sheâd hold it for me until I came back from the bathroom.
No customer or delivery driver should ever be treated this way, especially after being polite and patient.
I hope this issue is taken seriously and properly addressed, as this kind of behavior reflects very poorly on Taco Bell and the level of customer service guests should expect.
Atmosphere: 1
Service: 1
Kitchen was very fast preparing the food, polite, and the food was absolutely amazing for being completely sober. By, far the best Taco Bell I've ever been to.
Atmosphere: 5
Food: 5
Service: 5
Very disappointing experience. While placing our order at the speaker, the nightshift employee was speaking calmly in Spanish, but when we had difficulty hearing her, she abruptly switched to English and raised her voice at us. The escalation was completely unnecessary, as we were only trying to clarify and make a few modifications to our order. When we arrived at the window and politely asked for sauces, she slammed the window shut without a word. This level of rudeness and lack of professionalism is unacceptable and left a very negative impression. Kindly take your attitude elsewhere.
Service: 1
Absolutely unacceptable experience. While placing our order at the speaker, the night shift employee started out speaking calmly in Spanish and sighing in every word she speaks but when we had trouble hearing and asked for clarification, she abruptly switched to English and yelled at us. This level of hostility was completely unnecessary we were only trying to make simple adjustments to our order.
When we arrived at the window and politely asked for sauces, she slammed the window shut in our faces without saying a single word. That behavior is shockingly rude, unprofessional, and shows a complete lack of respect for customers.
No employee who treats paying customers this way should be allowed to continue representing this business. At minimum, she should be disciplined immediately, and frankly, if this is how she behaves with others, she should be fired.
This kind of treatment is unacceptable, and it reflects very poorly on management for allowing such conduct.
Atmosphere: 1
Food: 1
Service: 1
Do not order chicken nugget from here. Bad oil. Feels old
Atmosphere: 3
Food: 1
Service: 5
The place wasnt clean at all!
And service...... no more comments.
Atmosphere: 1
Food: 4
Service: 1
The restaurant is dark with the lights turned off. Tables are messy and dirty, the floor is filthy, the entrance door is grimy, and the bathroom is in poor condition. Thereâs a clear lack of management.
The food takes too long⊠I love Taco Bell but !!
Atmosphere: 1
Food: 5
Service: 2
I came at nine around 10 oâclock. There was this lady with red short hair that she had in a ponytail this was. July 24. She was super rude. I was asking her questions she kept saying look at the board she had major attitude of voice was all the way off. I asked her what type of frozen drink she has she kept saying look at the board she keep saying oh these are the frozen ones with major addicts and I donât know what was wrong with her but clearly she wasnât having a good night and her customer service was terrible that even my mom had to tell her like oh you need to calm down and she looked at me and rolled her eyes. She needs a serious reality check
Restaurantji Recommends
This place sucks you asked for something simple like some random hot sauce through the drive-through microphone, but when you get the mail, it doesnât have it inside and they just slam the little window closed and donât care
Bad costumer service! Staff should be fired
I have been a customer of Taco Bell for a while. I've been to this place and every time customer service is bad but this time it was the worst thing ever the manager Night Shift was super rude and disrespectful. The food is cold and disgusting and then I try to get a refund and they didn't let me and I may try to make a complain and nothing. 1/1000000
Placed a mobile order and went through the drive-thru, and right from the speaker you could tell the employee had an attitude. I politely asked if they could bag the two meals separately since they were the same meals made differently, and it felt like a problem for them.
Got to the window â no greeting, no âhello,â nothing. Handed me the drinks and immediately slammed the window shut. Super rude and unprofessional.
The food was good, but the customer service was terrible. Definitely makes you not want to come back to this location.
Atmosphere: 1
Food: 5
Service: 1
This place is taco hell stay away you have been warned. This needs to be investigated by corporate and shut down immediately.
Atmosphere: 1
Food: 1
Service: 1
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