Tropical Smoothie Cafe

I genuinely enjoy their smoothies, but unfortunately the ownership makes it hard to recommend this business. I was supposed to receive a $50 refund for an order that never arrived, and despite multiple attempts to contact the owner—by email, message, and phone—I never received a response.

The lack of communication and accountability is unacceptable. Be cautious, because if something goes wrong, you may lose your money.

Atmosphere: 5

Food: 5

Service: 1

They did not want to accept a $100 bill, no signs or anything. Manager was nice and courteous but didn’t want to take our money, mentioned it’s due to the owner and company. Maybe have a sign or something?

Atmosphere: 5

Food: 5

Service: 5

Kayla and her team gave amazing customer service! Will return

Atmosphere: 5

Food: 5

Service: 5

I had one of the worst experiences of my life at this location. On August 11, 2025, I specifically told the staff that I could not have avocado due to a severe allergy. Despite that, they gave me a wrap with avocado in it.

After eating it, I suffered a serious allergic reaction—violent stomach cramps, vomiting, diarrhea, and weakness so bad I had to stop at multiple stores just to make it home. I had both of my grandmother and newborn with me, who depends on breastfeeding, and I was terrified for my health and their safety. This reaction also caused me to be late picking up my daughter from daycare, which added late fees, and I missed out on working during peak delivery hours, which is how I support my family.

This was not just an “inconvenience”—it was life-threatening negligence. Allergies are not a joke, and customers trust restaurants to listen when they disclose them. I am deeply disappointed in how careless this location was with something so serious.

Atmosphere: 1

Food: 1

Service: 1

New store in Westchester with great food and service.
Plenty of parking in the shopping center; but not always directly in front of the store.

Atmosphere: 5

Food: 5

Service: 5

We order smoothies from here at least 2 to 4 times a week. This is the ONLY place where we can say they use natural ingredients in. The Detox smoothie is excellent and the Island Green as well. Hopefully they continue to use natural fresh ingredients as they are now. I only had one let down, and the manager John from the Coral Way branch was excellent. He was nice enough to compliment us by bringing new smoothies, personally.
Thank you, John.

Atmosphere: 5

Food: 5

Service: 5

I love this place so much, every time I come my food is made with lots of LOVE. My chicken pesto is always made so perfectly, makes my toes curl with excitement. Its a far drive but they always make it worth it. Shout out to the employees who are always nice, Ryan is a very nice gentleman I see working a a lot and will make small talk with him. Will highly recommend this place if you are considering it.

Atmosphere: 5

Food: 5

Service: 5

Avocolada free large smoothie for a birthday reward in the app! Thank you Tropical Smoothie Cafe it was wonderful! See yall on flip flop day! Did curbside pick up which was nice too!

Amazing service and fantastic menu

So happy that I have this place pretty close to work! Just moved here from Chicago, and I used to stop every morning and get my protein smoothie. Now living in Miami, I have this place that's a mile from my new job here. Now I feel complete.

Great service and staff, I usually get a smoothie or a wrap about three times a week and its spot on everytime. Clean and fast. Lisa stands out to me as an amazing worker ! Truly feel very comfortable ordering with her and makes the best smoothies :)

The staff is always nice. Shout out to Nyla, very friendly and makes the best smoothies! So happy I discovered this place, I'm addicted!

I always come here and it’s great. It’s a new location and they do amazing. I used to work at a tropical smoothie in another city and I can tell the service here is great. Thank you.

Manager was super friendly staff was awesome ; wanted gluten free and he double checked ; really strong staffing / got peanut butter 24oz 10/10 service

The smoothies always taste good, but I’m disappointed that this location doesn’t make the smoothies on the retired menu as other locations do. The employee stated that since they are a new store that they don’t offer them.