Vayla's Gourmet Shaved Ice

Terrible service, these high school students you guys hire have completely downgraded the quality of your service. After my daughter didn’t even eat her ice, and mind you I asked for them not to fill it all the way and only a little bit they wanted to charge me 2 more dollars when I returned it exactly the same. It’s so embarrassing that she said “that’s not full” after she did not even give it to me filled to the top.

Review for Vaylas – Disappointing Shaved Ice Experience

As someone from Barranquilla, Colombia, where raspao is a beloved and well-made treat, I had high expectations for Vaylas. Unfortunately, while the customer service was friendly and attentive, the product itself was a letdown.

The shaved ice was nearly melted by the time it was handed to me, turning into more of a sugary slush than the light, fluffy texture I was hoping for. In Barranquilla, a good raspao holds its form, allowing you to enjoy the perfect balance of finely shaved ice and syrup. Here, the texture and consistency were off, making the experience underwhelming.

I appreciate the effort to offer gourmet shaved ice, but the execution needs improvement. If they can perfect the ice consistency, Vaylas could be a great spot—but as it stands, it doesn’t compare to the raspao I’m used to.

My daughters love Ice Shaved and this place has more than 50 different flavors and definitely is a great place. The staff is nice and you can sit inside or outside to enjoy your shave ice cream. The only downside is the floor is really sticky and I understand it’s for the drop of caramel but definitely needs to take care of this to improve the ambiance. I recommended for everyone to stop and relax.

Definitely a family favorite. We always make sure to stop by to get our shaved ice, have yet to be disappointed with any of the flavors we’ve tried.

I went there with my therapists and my brother

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cherry Raspberry, Wedding Cake, Banana Watermelon, Blue Raspberry, Nutella, Shaved Ice, Arroz Con Leche, Pound Cake, S'Mores, Chocolate Shell Nutella, Gummy Candy, Root, Condensed Milk Whipped Cream, Bubble Gum, Cake, Cotton Candy, Coconut Snowball, PB and J, Wedding Cake Snowball, Chips

Vayla's gourmet shaved ice cream parlor is a very nice place to get different flavors of ice cream and snow cones anytime of day at the falls.

Today I went by this shop with my Grandkids, something different and very appealing for kids. The girl who was serving and taking care of me and my grandkids was the most patient human I have ever met, dealing with my Grandkids is not an easy task, somehow she took the orders and nothing was wrong. The flavor, the presentation was beautiful, thank you Odalis for being such a sweetheart.

Atmosphere: 5

Food: 5

Service: 5

Today I went by this shop with my Grandkids, something different and very appealing for kids. The girl who was serving and taking care of me and my grandkids was the most patient human I have ever met, dealing with my Grandkids is not an easy task, somehow she took the orders and nothing was wrong. The flavor, the presentation was beautiful, thank you Odalis for being such a sweetheart.

Atmosphere: 5

Food: 5

Service: 5

Very expensive and had no taste at all

My daughter loves to get snow cones here.

Staff need to be more personable

Excellent place and delicious ? coffee ☕

They have a website with an inquiry page to book their truck and they never respond—I’ve tried on at least three different occasions. I’ve also tried texting their number that is listed on their site and get no reply. Bad business practice.

Addicted ti there delicious snow cones ?

Wish the ice was crunchier lol but besides that it was a good experience and our kids loved it!