Wingstop

651 NW 62nd St, Miami
(305) 754-5455

Recent Reviews

Sort by
María Del Villar

Terrible customer service

Rosa Aldaz (Rose)

Jesus christ is it a pain to be here. I ordered my food through uber eats and they gave the order to the driver incorrectly, i tried getting a refund with uber, it was a $90 order and they refunded me $11 💀. I had to come pick up the food because I wasn’t gonna stay robbed like that, I called them when I was about to head out so they could remake it and have it be fresh by the time i got there…they did not do that so i requested to have it re-made AGAIN when I got to the store. The lady told me it was going to be 15-20 minute wait and I was already stressing about that because I’m on my break at work I only have 30 minutes and that isn’t enough to do anything. I basically say okay and I sit and wait, it’s been an hour and I still haven’t received my food, every time I ask about it (which i’ve only done twice) the lady gets all bitchy and annoyed that i’m worried about my order. I swear the customer service is so shitty here like it’s not even worth the food anymore. It’s genuinely so stressful the environment is terrible and they don’t even seem hygienic. The lady at the register is literally eating a snickers bar and chewing gum while taking orders like that’s so unprofessional. After an hour and 30 minutes I just received my order and they had forgetting the dipping so I had to wait for that too. Someone also stole my drinks so they have to remake those. 💀 safe to say i’ll never come here ever again.

Atmosphere: 1

Food: 1

Service: 1

Christian Castano

The worst place you can possibly come to. Very rude people from the cashier all the way to the cooks. Soda without ice. Soda taste old and smells bad. Then no mild sauce on the wings after paying $30.the cashier at 12pm nov 15 worst attitude makes you not want to even eat there.

Atmosphere: 1

Food: 1

Service: 1

Eli Dawson

I gave 1 star because zero was not an option. Placed my order which came to $12.19. I gave the cashier (if you want to call her that) a $20 dollar bill. She gave me my receipt along with my change which should have been $7.81, but gave me $7 and walked away. I thought she was going to get my change, but she just came back not even acknowledging me. I told her you only gave me $7, she said I don't have . 81¢ to give you. Her and I were going back and forth but what was crazy she didn't see anything wrong with not giving a paying customer their full amount of change. So I asked for the manager which was not help. Another customer tried to give me change but I did not accept it because it's not about that. Let me decide if I want you to keep my . 81¢.She didn't offer to give me $1 which would have been an additional . 19¢ she would have been given me a long with my . 81¢. So I just asked for a refund. I gave the manager the $7 back and she tried to give my $13. I told her what is this I gave you back $7 so you should be giving me $20. I don't know what kind of thing they got going on. But I told them that they all were out of their minds to think I was wrong. I personally don't know how that place is still open for business. I cashier is a straight nut job. I was just trying to help out a guy whose down on his luck who was hungry. I took him next door and got him some Asian food and they gave me my correct change.

Atmosphere: 1

Food: 1

Service: 1

Diana Arias

I asked if they could swap the fries for fresher ones the girl went to her phone to text and then looked for the manager so she could say no and walked away.

Atmosphere: 1

Food: 1

Service: 1

Mila Salgado

I placed an order for delivery but the app placed it as pick up when I called the store the customer service rep was very rude when I ask for her name she said her mom did not give her a name and hang up the phone multiples times unprofessional I will never buy from this place

Yahweh is all Eil

High price for 5 wings

Atmosphere: 2

Food: 2

Service: 3

Dashinka R

GREAT WINGS! DEFINITELY A MUNCHIE GO TO! BEST DEALS.. Great deals on Uber eatsssss get a 15pc and fries and a drink and get 10pc for free! How can you lose!?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Lemon Pepper Wings, Wings, Chicken Wings and Fries, Seasoned Fries, Mango Habanero Wings and Hot Wings, 10 Wings, Veggie Sticks, Lemon Pepper Tenders, Cheese Fries, Cajun Fried Corn, Honey Mustard, Palmetto Ex, Chicken Sandwich, Baked Rolls, 75 Wings

Nawaf Alzubaidi

The worst wingstop I have ever been. All the workers there are very rude and disrespectful, I have been there three times and every time is the same. Also the place smells bad. I will never go there again.

Atmosphere: 1

Food: 1

Service: 1

Z1478HXdonnas

I had delivery. But the wings were just laying in grease. Little to no parm. They taste like grease. I have been ordering these for years. Terrible!!

luizfW1053ID

So good!!! Wing stop is so recommended in my opinion tastes so good and crispy!! Come try it out!!The best wings ever!!It was the best.

S Taylor

This location is horrible. I ordered my food and waited over an hour. Asked for a refund. It took them FOREVER to process my refund. By the time it returned back to my account 8 had forgot about it. I had to be about 2/3 months. I will NEVER go to this location again.

Atmosphere: 1

Food: 1

Service: 1

Jose Medina

I placed an order and they just didn't want to do it.

Food: 1

Service: 1

Kwesi Francis

I recently purchased food at this location. upon my entry i felt as if i was entering a getto hair salon, all of the female employees was preoccupied with gossip, dancing and listening to music. while some staff can be seen simultaneously eating wings. i believes that some type of inspection aswell as change of staff and management must be carried out at this location.

i will never visit again

Edgar Raúl Pérez Rodríguez

The girl at the reception has the most horrible service, they should do something with her because I won't go back to that place again, TERRIBLE SERVICE.

Loading...