Terrible service. Left items off order and refused to give me what I had paid for after driving all the way back to the restaurant. Never again.
Heidi Garron
I visited Wingstop Chicopee MA today and I was not impressed at all. Tenders very stringy and chewy, piping hot fries that were floppy and soggy not very appetizing. My one and done! I say they have the worst quality tenders and the ranch and blue cheese dressing taste alike, both are just watery and nasty. Banquet brand chicken is about the same level as this!!! I want my money back!!
Cynthia Camacho Soto
pedí alitas plain (sin empanado), no tenían sabor, el cuerito mongo, sin tostar y no estaban completamente cocinadas. San Germán, PR
Beautiful Scenery
I placed an order today 1/5/2025 on the wing stop app for delivery an hour an half later I notice I didn’t get my order I called the bird road store and very unprofessionally the employee said the delivery is a third party door dash they have no idea who the driver was they can’t reach the driver and my order was just stolen my kids are left crying for the wings how can I order again if you have no control who takes my order I trusting the app to order my food and I paid for it for you guys to give it to a driver you guys have no control over sounds like a very easy way to steal from your loyal customers what a shame wing stop should care we are expecting to receive FOOD and to know 2 hours later that I’m not getting nothing it’s crazy no control of where the food is? No care of whether the customer even gets it ? And no information of the people taking the orders no way to track your order and no way to reach the driver really shame on you! Bad business
Tellisha Silva
Delivered half my order. Tried to blame the driver. Then when i went to the store they lied. The driver showed up and said they only give him 2 orders. They were rude the entire time!
Kiefer Watson
Terrible customer service and no phone service
I’ve had great good from here and tonight was horrible
Avoid the Pinelake store
I just wanted my meal partially comped
And I was told I could have fries
Just ridiculous for what I spent
Carmen Harp
placed an app order at 545 for a 745 pickup, got there no order and asked them to refund my money, they refused, kept putting me on hold and hanging up the phone. The Westnedge wingstop is trash and the worst customer service. foreigners that barely speak English and had no idea of conflict resolution! they will not get my money ever again!
Osvel
Good service and attention
Atmosphere: 5
Food: 5
Service: 5
Nikki Spotanski
Went to Wingstop for the first time yesterday, excited to try somewhere new that we had heard good things about. When our order came our, both me and my daughter noticed a weird smell. I'm not sure if it was the sauce or something in the sauce, but I could only eat a few bites, as the smell was very off-putting.
Jada Thomas
I placed an order through DoorDash, but all my food arrived burnt. When I called, the young lady on the phone told me I could drive to the restaurant, and they would remake the order, which completely defeats the purpose of using DoorDash. I’ve visited this place a few times, and the experience is inconsistent—more misses than hits.
Worst Wingstop AOT these guys can’t season to save their lives
Atmosphere: 3
Food: 1
Service: 3
Kevin Deville
Best wings ever fresh hot as well the fries are fresh and hot not burned
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Brenda Gustafson
Pricing is ridiculous it costs more to buy 8 wings per piece than 5. Each wing was almost 20 cents more to buy more wings that makes no sense. And the workers were clueless
Donald E Tittle
They have terrible customer service. They have routinely left items out of an expensive order. I will not return.
Kels Sewing
Wingstop Happy Valley rd in Phx Arizona is THE WORST. I was so excited to try them for the first time ever. Ordered online, drove up there and arrived at 48 mins after I placed my order as the email said the wings should be done by then. A clueless worker said it could be another 20 mins or 40 mins. I’m not really sure. Asked to get a refund, the manager was too incompetent to complete a refund. Will have to dispute this charge on my credit card. my first time trying Wingstop and I didn’t even get to try it, but I WILL NEVER BE BACK. Do better
Terrible service. Left items off order and refused to give me what I had paid for after driving all the way back to the restaurant. Never again.
I visited Wingstop Chicopee MA today and I was not impressed at all. Tenders very stringy and chewy, piping hot fries that were floppy and soggy not very appetizing. My one and done! I say they have the worst quality tenders and the ranch and blue cheese dressing taste alike, both are just watery and nasty. Banquet brand chicken is about the same level as this!!! I want my money back!!
pedí alitas plain (sin empanado), no tenían sabor, el cuerito mongo, sin tostar y no estaban completamente cocinadas. San Germán, PR
I placed an order today 1/5/2025 on the wing stop app for delivery an hour an half later I notice I didn’t get my order I called the bird road store and very unprofessionally the employee said the delivery is a third party door dash they have no idea who the driver was they can’t reach the driver and my order was just stolen my kids are left crying for the wings how can I order again if you have no control who takes my order I trusting the app to order my food and I paid for it for you guys to give it to a driver you guys have no control over sounds like a very easy way to steal from your loyal customers what a shame wing stop should care we are expecting to receive FOOD and to know 2 hours later that I’m not getting nothing it’s crazy no control of where the food is? No care of whether the customer even gets it ? And no information of the people taking the orders no way to track your order and no way to reach the driver really shame on you! Bad business
Delivered half my order. Tried to blame the driver. Then when i went to the store they lied. The driver showed up and said they only give him 2 orders. They were rude the entire time!
Terrible customer service and no phone service I’ve had great good from here and tonight was horrible Avoid the Pinelake store I just wanted my meal partially comped And I was told I could have fries Just ridiculous for what I spent
placed an app order at 545 for a 745 pickup, got there no order and asked them to refund my money, they refused, kept putting me on hold and hanging up the phone. The Westnedge wingstop is trash and the worst customer service. foreigners that barely speak English and had no idea of conflict resolution! they will not get my money ever again!
Good service and attention
Atmosphere: 5
Food: 5
Service: 5
Went to Wingstop for the first time yesterday, excited to try somewhere new that we had heard good things about. When our order came our, both me and my daughter noticed a weird smell. I'm not sure if it was the sauce or something in the sauce, but I could only eat a few bites, as the smell was very off-putting.
I placed an order through DoorDash, but all my food arrived burnt. When I called, the young lady on the phone told me I could drive to the restaurant, and they would remake the order, which completely defeats the purpose of using DoorDash. I’ve visited this place a few times, and the experience is inconsistent—more misses than hits.
Food: 1
Service: 1
Restaurantji Recommends
Worst Wingstop AOT these guys can’t season to save their lives
Atmosphere: 3
Food: 1
Service: 3
Best wings ever fresh hot as well the fries are fresh and hot not burned
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Pricing is ridiculous it costs more to buy 8 wings per piece than 5. Each wing was almost 20 cents more to buy more wings that makes no sense. And the workers were clueless
They have terrible customer service. They have routinely left items out of an expensive order. I will not return.
Wingstop Happy Valley rd in Phx Arizona is THE WORST. I was so excited to try them for the first time ever. Ordered online, drove up there and arrived at 48 mins after I placed my order as the email said the wings should be done by then. A clueless worker said it could be another 20 mins or 40 mins. I’m not really sure. Asked to get a refund, the manager was too incompetent to complete a refund. Will have to dispute this charge on my credit card. my first time trying Wingstop and I didn’t even get to try it, but I WILL NEVER BE BACK. Do better
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