We are from out if town, an they forgot my Onion Rings, but The burgers were Amazing
Atmosphere: 3
Food: 5
Service: 4
Infinite Enigma
I placed an order at this location in Milton, FL on 8/23/2025 at 2:14 a.m online. Both their website and Google listed the location as open 24 hours. My order confirmation told me to pick up at 2:25 a.m., but when I arrived, the store was closed. Later, I received another email telling me my order would be ready at 3:25 a.m. I went back again, and they were still closed.
At 7:20 a.m. when the store finally opened, I spoke with the manager on duty (Grace) and requested a refund. She told me she was unable to process one, and when I asked for the franchise owner’s number or upper management’s contact information, she said she didn’t have any number or names to give me. Her only solution was to remake the food, or else I would just lose my money.
I also tried contacting Krystal’s through their website and called the number posted on the front door, but I received no help at all. As of now, I’m out $43 and some change with no resolution.
This experience was extremely frustrating and unprofessional. If a store isn’t actually open 24 hours, the hours should be updated online, and customers should have a clear way to get help when an order goes wrong.
This is pretty sad. This is my hometown and this Krystal’s has always been a favorite. I have never had any issues with this place up until today. It’s THEFT as far as I’m concerned. And to tell me you can make my food 5 hours later instead of a refund…Yeah, I already ate somewhere else. Just give me back my $43.86 you’re holding hostage from me. Robyn Baker, SPB Hospitality, somebody!
DO THE RIGHT THING, order # 3757945589019443
Atmosphere: 1
Service: 1
Abbie Brenenstuhl
Place needs work ...Water drips from ceiling...we were literally the only 2 customer,and no one came through drive threw the whole time we were there ...it took 45min to get the food and our fries were cold...I would not recommend the Krystal in Milton Florida...I have been to really good ones...but this one gets thumbs down..
Atmosphere: 1
Food: 2
Service: 2
Tyler Williams
Once again, Druve all the way hete fir a delivery and closed.. Stop advertising 24 hrs!!!! And please fix it on your delivery partners site...
Atmosphere: 1
Food: 1
Service: 1
Dawn Garth
Best breakfast ever, I never get tired of it !!
Atmosphere: 5
Food: 5
Service: 5
Cleveland Brown
Placed my order at 3:51 it’s 4:12 and I had to go in and ask where my food was and come to find out my food had just been sitting there in a bag totally unacceptable I paid 16.00 and it was not fresh I’m from out of town here working and that was the closet thing to home that I liked I would love a refund. And to top it all off one of the employees peeped around the corner laughing as if it’s funny need a new staff manger was so nonchalant as if everthing was good.
Atmosphere: 1
Food: 1
Service: 1
Joah Windau
I went last night and went through the drive through and he said they were closed when it's 24hrs?? And there website still said open
Atmosphere: 1
Food: 1
Service: 1
Roy Leonard
Staff wasn't too attentive and the lobby was hot
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fries, Hot Dog
James Faulkner
When we arrived i was told there would be a 5-8 minute wait because there was 2 large orders ahead of me. I was prepared for a 10 minute wait but I waited for over 20 when I got my food i was missing my fries. I had to go in and get them. My biggest problem with my experience here was the 5-8 minutes became over well 20 then my fries i got were not fresh and were soggy.
The Krystal’s in Milton is great and everybody that works there But y’all are out of your mind insane charging two dollars for a sandwich is big as my five-year-old fist🤣
Wendy Clark
So good! Just like White Castle burgers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Small Fries
Alexander Adams
Waited 40 minutes for a 24 pack!!! Manager was rude and they were severely under staffed
Mary Dykes
I’d rather eat my puke than food from here. Managers treat customers and employees VERY poorly!! This place is nasty and the heath department needs to shut this nasty place down!!
Good fast food...
Recommended dishes: Hamburger, Fries
We are from out if town, an they forgot my Onion Rings, but The burgers were Amazing
Atmosphere: 3
Food: 5
Service: 4
I placed an order at this location in Milton, FL on 8/23/2025 at 2:14 a.m online. Both their website and Google listed the location as open 24 hours. My order confirmation told me to pick up at 2:25 a.m., but when I arrived, the store was closed. Later, I received another email telling me my order would be ready at 3:25 a.m. I went back again, and they were still closed.
At 7:20 a.m. when the store finally opened, I spoke with the manager on duty (Grace) and requested a refund. She told me she was unable to process one, and when I asked for the franchise owner’s number or upper management’s contact information, she said she didn’t have any number or names to give me. Her only solution was to remake the food, or else I would just lose my money.
I also tried contacting Krystal’s through their website and called the number posted on the front door, but I received no help at all. As of now, I’m out $43 and some change with no resolution.
This experience was extremely frustrating and unprofessional. If a store isn’t actually open 24 hours, the hours should be updated online, and customers should have a clear way to get help when an order goes wrong.
This is pretty sad. This is my hometown and this Krystal’s has always been a favorite. I have never had any issues with this place up until today. It’s THEFT as far as I’m concerned. And to tell me you can make my food 5 hours later instead of a refund…Yeah, I already ate somewhere else. Just give me back my $43.86 you’re holding hostage from me. Robyn Baker, SPB Hospitality, somebody!
DO THE RIGHT THING, order # 3757945589019443
Atmosphere: 1
Service: 1
Place needs work ...Water drips from ceiling...we were literally the only 2 customer,and no one came through drive threw the whole time we were there ...it took 45min to get the food and our fries were cold...I would not recommend the Krystal in Milton Florida...I have been to really good ones...but this one gets thumbs down..
Atmosphere: 1
Food: 2
Service: 2
Once again, Druve all the way hete fir a delivery and closed.. Stop advertising 24 hrs!!!! And please fix it on your delivery partners site...
Atmosphere: 1
Food: 1
Service: 1
Best breakfast ever, I never get tired of it !!
Atmosphere: 5
Food: 5
Service: 5
Placed my order at 3:51 it’s 4:12 and I had to go in and ask where my food was and come to find out my food had just been sitting there in a bag totally unacceptable I paid 16.00 and it was not fresh I’m from out of town here working and that was the closet thing to home that I liked I would love a refund. And to top it all off one of the employees peeped around the corner laughing as if it’s funny need a new staff manger was so nonchalant as if everthing was good.
Atmosphere: 1
Food: 1
Service: 1
I went last night and went through the drive through and he said they were closed when it's 24hrs?? And there website still said open
Atmosphere: 1
Food: 1
Service: 1
Staff wasn't too attentive and the lobby was hot
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fries, Hot Dog
When we arrived i was told there would be a 5-8 minute wait because there was 2 large orders ahead of me. I was prepared for a 10 minute wait but I waited for over 20 when I got my food i was missing my fries. I had to go in and get them. My biggest problem with my experience here was the 5-8 minutes became over well 20 then my fries i got were not fresh and were soggy.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
The Krystal’s in Milton is great and everybody that works there But y’all are out of your mind insane charging two dollars for a sandwich is big as my five-year-old fist🤣
So good! Just like White Castle burgers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Small Fries
Waited 40 minutes for a 24 pack!!! Manager was rude and they were severely under staffed
I’d rather eat my puke than food from here. Managers treat customers and employees VERY poorly!! This place is nasty and the heath department needs to shut this nasty place down!!
Not 24 hr
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