Ice cream shop and they never have ice cream…… i don’t understand
Jacqueline Z
I placed an order through Uber Eats at the Baskin-Robbins on 14305 Miramar Parkway, and the items I ordered were not available. The staff was rude and unhelpful, and communication was nearly impossible since they only spoke Spanish. Mistakes happen, but the way this situation was handled was completely unacceptable. I hope this location improves their customer service and communication skills, because no one should have to deal with this.
Angelica Blanco
They closed the store before closing time
Alexander Martinez
They got my order wrong. Employees are not aware of online orders. Ordered a banana Royale ice cream with egg nog and world class chocolate and the order was given with only chocolate and no hot fudge. Not happy with this store. The employees don't pay attention to detail.
Atmosphere: 1
Food: 1
Service: 1
Cata P.
Not friendly at all. Tried to order a custom cake over the phone and they said I had to pay in person today for a cake pick up in a couple of days ( no other BR asks this) . They also don’t customize anything apart from colors on the icing. VERY RUDE.
Service: 1
SRISEL RAMIREZ
Every time I go to that location since it's the one closest to me and I order the cappuccino blast and the girl who always answers says that they don't have them because they are defrosting, which they always say the same thing.
Atmosphere: 1
Service: 1
Ragga 5 sten
Ordered a celebration cake for my daughter’s birthday and it was made just as she wanted it! Best of all Marisol was super sweet and courteous!! Great customer service! A smile and kind words go far.
Parking: Close to store.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Celebration Party Cake
Colleen Smith
Saving grace! Great service!
Atmosphere: 5
Food: 5
Service: 5
Kellin Quinn
Planned a special birthday party centered around a beautiful custom ice cream cake I ordered way in advance, only for them to say they never received it. Had the confirmation email, the bank charged, but no cake when we came. Awful manager who did not help and felt unsympathetic, didn’t even offer us anything for the trouble and problem that was on their end. Do NOT order a cake here in the future.
We enjoy a lot our ice cream, the girl in the register was so nice and friendly with us, the best for best of everything is the price between other ice cream place prices
Renee Neely
Found the heart-shaped ice-cream cake I needed for a special bday celebration!!!
Llilian Camacho
My dad, Fiancé and I walked in to this location because I wanted an ice cream cake for my birthday. I stood there by the counter waiting for one of the workers to pay attention to us. She told us that the other worker was for the Baskin Robbins and she only does Dunkin while she was scooping ice cream and the other worker was grabbing donuts…. We waited for the worker to assist us and she would walk past us and ignore us while continuing to grab donuts. She would not even look our way even with me standing at the cash register so we decided to leave and go to Publix. Very poor customer service and management at this location. Do not go here unless you are prepared to wait.
Donnie Smythe
We are here all the time and have never waited at least 30min. They are severely understaffed or maybe incompetent?
Llilian Berrios
My dad, Fiancé and I walked in to this location because I wanted an ice cream cake for my birthday. I stood there by the counter waiting for one of the workers to pay attention to us. She told us that the other worker was for the Baskin Robbins and she only does Dunkin while she was scooping ice cream and the other worker was grabbing donuts…. We waited for the worker to assist us and she would walk past us and ignore us while continuing to grab donuts. She would not even look our way even with me standing at the cash register so we decided to leave and go to Publix. Very poor customer service and management at this location. Do not go here unless you are prepared to wait.
Ice cream shop and they never have ice cream…… i don’t understand
I placed an order through Uber Eats at the Baskin-Robbins on 14305 Miramar Parkway, and the items I ordered were not available. The staff was rude and unhelpful, and communication was nearly impossible since they only spoke Spanish.
Mistakes happen, but the way this situation was handled was completely unacceptable. I hope this location improves their customer service and communication skills, because no one should have to deal with this.
They closed the store before closing time
They got my order wrong. Employees are not aware of online orders. Ordered a banana Royale ice cream with egg nog and world class chocolate and the order was given with only chocolate and no hot fudge. Not happy with this store. The employees don't pay attention to detail.
Atmosphere: 1
Food: 1
Service: 1
Not friendly at all. Tried to order a custom cake over the phone and they said I had to pay in person today for a cake pick up in a couple of days ( no other BR asks this) . They also don’t customize anything apart from colors on the icing. VERY RUDE.
Service: 1
Every time I go to that location since it's the one closest to me and I order the cappuccino blast and the girl who always answers says that they don't have them because they are defrosting, which they always say the same thing.
Atmosphere: 1
Service: 1
Ordered a celebration cake for my daughter’s birthday and it was made just as she wanted it! Best of all Marisol was super sweet and courteous!! Great customer service! A smile and kind words go far.
Parking: Close to store.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Celebration Party Cake
Saving grace! Great service!
Atmosphere: 5
Food: 5
Service: 5
Planned a special birthday party centered around a beautiful custom ice cream cake I ordered way in advance, only for them to say they never received it. Had the confirmation email, the bank charged, but no cake when we came. Awful manager who did not help and felt unsympathetic, didn’t even offer us anything for the trouble and problem that was on their end. Do NOT order a cake here in the future.
The best ice creams....I loved them
Restaurantji Recommends
We enjoy a lot our ice cream, the girl in the register was so nice and friendly with us, the best for best of everything is the price between other ice cream place prices
Found the heart-shaped ice-cream cake I needed for a special bday celebration!!!
My dad, Fiancé and I walked in to this location because I wanted an ice cream cake for my birthday. I stood there by the counter waiting for one of the workers to pay attention to us. She told us that the other worker was for the Baskin Robbins and she only does Dunkin while she was scooping ice cream and the other worker was grabbing donuts…. We waited for the worker to assist us and she would walk past us and ignore us while continuing to grab donuts. She would not even look our way even with me standing at the cash register so we decided to leave and go to Publix. Very poor customer service and management at this location. Do not go here unless you are prepared to wait.
We are here all the time and have never waited at least 30min. They are severely understaffed or maybe incompetent?
My dad, Fiancé and I walked in to this location because I wanted an ice cream cake for my birthday. I stood there by the counter waiting for one of the workers to pay attention to us. She told us that the other worker was for the Baskin Robbins and she only does Dunkin while she was scooping ice cream and the other worker was grabbing donuts…. We waited for the worker to assist us and she would walk past us and ignore us while continuing to grab donuts. She would not even look our way even with me standing at the cash register so we decided to leave and go to Publix. Very poor customer service and management at this location. Do not go here unless you are prepared to wait.
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