Cold Stone Creamery

Chloe the manager gave my daughter and I outstanding service at Cold Stone! We’ll definitely be back! My daughter loves it there!!! So nice and welcoming!

First time at this location. Staff were friendly, patient, and attentive, especially Chris. I like the variety of flavors you can chose from and the many different toppings that they have. They have 3 sizes - like it (small), love it (medium) and gotta have it (large). Prices are a bit higher so if you planing to share, I recommend getting the biggest size cuz in comparison w the smallest, it’s just $2 more for doble the amount of ice cream. Also, don’t forget to enroll in their reward program which it’s free and offers many discounts.

I simply asked the young lady to wash her hands before assisting and she went past the sink to the back. I heard her talking with coworkers as if it was a joke to laugh at. She came up laughing so I left. Me and two other people are going somewhere else because of the sanitation issue and unprofessionalism.

Always the best attention and taste !!! Thank you guys !

IVE NEVER BEEN SO DISAPPOINTED WITH COLD STONE! I WAS EXPECTING STRAWBERRIES AND SHORTCAKE WITH STRAWBERRY ICE CREAM AND WHAT I GOT WASNT EVEN CLOSE. I WILL NEVER ORDER OR ENTER THIS ESTABLISHMENT AGAIN. WHAT A RIP OFF! ABSOLUTELY GONE DOWN HILL FROM A GO TO ICE CREAMERY RESTAURANT TO BELOW AVERAGE AND GETTING BETTER ICE CREAM FROM 7-11. ABSOLUTELY TERRIBLE!

Not the best experience and definitely the last time coming to this location. Night team lacks customer service and takes literally 15-20 mins for two milkshakes. Pretty insane considering there’s three people closing.

I’ve been a loyal customer of Cold Stone for many years, and I’ve always loved both the ice cream and the customer service. Every time I visited in the past, I left happy and satisfied. However, I’m really disappointed to say that this is the second time this month that I’ve had a frustrating experience.

The main issue seems to be with the night shift team. The new employees aren’t being properly trained, and it really shows—especially when it comes to making shakes. I waited over 20 minutes just to place my order, and then had to wait another 20 minutes for one shake to be made. This kind of wait time is excessive, especially compared to how fast and efficient the service used to be.

It seems like the newer team members are being put on night shifts without enough support or guidance. I strongly suggest having a more experienced employee or supervisor present during those hours to help train and guide them. Otherwise, you risk losing loyal customers who genuinely want to keep coming back—but don’t feel it’s worth wasting money or time on a disappointing experience.

It’s unfortunate because Cold Stone has been a neighborhood favorite, but I really hope you’ll take this feedback seriously and improve the training process for your team.

Came to get ice cream, but there were only two people working. One person focusing on uber orders and the other person handle customers. It took me a total of 25-30 minutes to get assistance with only one person ahead of me. Employees need a little coaching and need more help. It never like this before

Literally had the employee hide from me when I came in. I called them 4 times and no one came to the front

Horrible service

It seems like every time I come here they never have waffle bowls or cones left.

Incredible!!!. The best ice cream I have tried so far!!!
Furthermore, the attention is excellent!!!

Atmosphere: 3

Food: 5

Service: 3

Excellent place and service! The food is spectacular and Samantha has perfect customer service. I recommend them.

Outstanding service & the cheesecake ice-cream is the best

Parking: Easy parking in front the store.

Kid-friendliness: You can take your entire family.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry

LITERALLY CREAMED!!!

Atmosphere: 5

Food: 5

Service: 5