Very fast service today!! Chicken was fresh and hot. Everything I ordered was perfect!!
Atmosphere: 5
Food: 5
Service: 5
So Rad
Got home to find two missing items and one wrong item, not a big deal because it happens. When I went back though, it was pretty demoralizing for a few minutes since no one would try to make eye contact with me to try to give help, though very obviously could see me waiting. I was the only person there. I’ll take “someone will be with you.” I know this is kind of how it is now, but it still sucks. An employee came out from the back, maybe shift leader/manager, and he took care of us right away and remade everything himself. It wasn’t needed but I appreciate the gesture. I know things are tough for everyone. One of my customers told me my company’s customer service was trash yesterday. I get stuff like that on a daily basis. Another one sent me some weird controversial news link. Some just say “MANAGER! ESCALATE THIS! I DONT WANT TO TALK TO YOU I WANT YOUR SUPE”. I don't want to do that. Things are weird and people are weird and we all get worn down snd just want to get home. Thank you sir for caring and everyone there working hard for the last couple of power hours.
Al Otero
I ordered on the Pollo Tropical app, was missing part of the order, cant call the restaurant, called a customer service number and got no response to my complaint. Horrible customer service. Order #38079634636013568
Stephen Tyson
Great food and healthy
Atmosphere: 4
Food: 5
Service: 5
Jose Luis Martinez
I recently visited Pollo Tropical and had an excellent experience from start to finish. The food came out fresh, hot, and full of flavor. The chicken was juicy, perfectly seasoned, and had that unique grilled taste that sets it apart. The side dishes were also delicious, especially the rice with beans and the sweet plantains.
The service was fast and friendly, with staff always attentive and willing to help. The restaurant was clean and well-organized, providing a pleasant atmosphere to enjoy a meal with family. Prices are very reasonable for the quality and portion sizes offered.
Overall, it’s a reliable and tasty option for lunch or dinner, whether dining in or taking food to go. I definitely recommend it and will be coming back soon!
Atmosphere: 4
Food: 5
Service: 5
Kaila Gumbs
Christian and Dee qere great food is so good here
Nazeer Muhammad
Christian and Dee were amazing great service
James Robbins
I came in for Dinner and was greeted by Chris. His service was exceptional and he made a great recommendation.
Ana Castaneda
Daniela in drive thru very sweet and efficient
Kathleen Anderson
Came in for a quick dinner after a long day of work and was a bit indecisive. I received such great customer service, especially Christian who went above and beyond to ensure I had everything I wanted plus more. I will be coming back for pollo and Christian.
Got my order wrong 3xs. Waited forever in the drive through to walk in, difficult to get help and then attitude paired with it. While in a rush. Such an inconvenience. To get an order wrong 3xs is crazy
Julio Cesar Rodriguez
Amazing!
LAVERN PINK
SLOWEST DRIVE THRU!!!! TOOK 30 min in drive. Thru with 3 cars in front of me!!! Food is average at this location. WORST SERVICE EVER!!!
Very fast service today!! Chicken was fresh and hot. Everything I ordered was perfect!!
Atmosphere: 5
Food: 5
Service: 5
Got home to find two missing items and one wrong item, not a big deal because it happens. When I went back though, it was pretty demoralizing for a few minutes since no one would try to make eye contact with me to try to give help, though very obviously could see me waiting. I was the only person there. I’ll take “someone will be with you.” I know this is kind of how it is now, but it still sucks. An employee came out from the back, maybe shift leader/manager, and he took care of us right away and remade everything himself. It wasn’t needed but I appreciate the gesture. I know things are tough for everyone. One of my customers told me my company’s customer service was trash yesterday. I get stuff like that on a daily basis. Another one sent me some weird controversial news link. Some just say “MANAGER! ESCALATE THIS! I DONT WANT TO TALK TO YOU I WANT YOUR SUPE”. I don't want to do that. Things are weird and people are weird and we all get worn down snd just want to get home. Thank you sir for caring and everyone there working hard for the last couple of power hours.
I ordered on the Pollo Tropical app, was missing part of the order, cant call the restaurant, called a customer service number and got no response to my complaint. Horrible customer service. Order #38079634636013568
Great food and healthy
Atmosphere: 4
Food: 5
Service: 5
I recently visited Pollo Tropical and had an excellent experience from start to finish. The food came out fresh, hot, and full of flavor. The chicken was juicy, perfectly seasoned, and had that unique grilled taste that sets it apart. The side dishes were also delicious, especially the rice with beans and the sweet plantains.
The service was fast and friendly, with staff always attentive and willing to help. The restaurant was clean and well-organized, providing a pleasant atmosphere to enjoy a meal with family. Prices are very reasonable for the quality and portion sizes offered.
Overall, it’s a reliable and tasty option for lunch or dinner, whether dining in or taking food to go. I definitely recommend it and will be coming back soon!
Atmosphere: 4
Food: 5
Service: 5
Christian and Dee qere great food is so good here
Christian and Dee were amazing great service
I came in for Dinner and was greeted by Chris. His service was exceptional and he made a great recommendation.
Daniela in drive thru very sweet and efficient
Came in for a quick dinner after a long day of work and was a bit indecisive. I received such great customer service, especially Christian who went above and beyond to ensure I had everything I wanted plus more. I will be coming back for pollo and Christian.
Restaurantji Recommends
Got my order wrong 3xs. Waited forever in the drive through to walk in, difficult to get help and then attitude paired with it. While in a rush. Such an inconvenience. To get an order wrong 3xs is crazy
Amazing!
SLOWEST DRIVE THRU!!!!
TOOK 30 min in drive. Thru with 3 cars in front of me!!!
Food is average at this location.
WORST SERVICE EVER!!!
Atmosphere: 1
Food: 3
Service: 1
Tremendous service from
Atmosphere: 5
Food: 5
Service: 5
Lousy food
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