My experience at Subway today was extremely frustrating. I arrived at the store with the intention of ordering a quick sandwich, but to my surprise, I was informed that I had to wait because there were three online orders that had priority over customers who were physically in the establishment.
Oh really? Are in-person customers now less important than online orders? It seems like a terrible customer service policy to me. There was no one else waiting in the store, and I still had to stand while they prepared orders that weren't even for anyone present.
The staff showed no intention to expedite the process or offer a sincere apology. They just left me waiting. If this is Subway's new standard of service, I definitely won't go back. There are many other options where they value customers who are physically on the premises more.
I do not recommend this place if you are looking for fast and efficient service. Very disappointing!
Atmosphere: 1
Food: 1
Service: 1
Alejandro Acosta
Store was left alone, nobody to talk to or speak to in more than 30 minutes. My food was cold
Atmosphere: 1
Food: 1
Service: 1
A B
Thieves! They will sell you a hard pretzel and say you can’t get your money back. Don’t even speak English bad customer service
Anthony Rolos
Very bad attention from the employees, they should change the ladies today, January 26, 2025, they serve very poorly, they delay with orders, they do not want to give you answers, very bad experience, I do not recommend this place
Ginia Toussaint
These people are thieves. I ordered on the SUBWAY® app. They didn’t have what I ordered. They didn’t even return my money or say hey you can come back another day. The lady just act like she couldn’t help me at all. I’ve been calling to rectify the problem to no avail. I’ve never had such bad service in my life!
Atmosphere: 1
Service: 1
Carlos Capera
Store says it’s open until 11pm and I arrived at 9:58 pm. The employee said that they’re closed for the day. When I told her that it says the hours are until 11 she said this store closes at 10pm.
Service: 1
Twice stray kids fan 4 life #ONCE #straykids
I tried to use a coupon for a footlong meal that would only cost 10 dollars. I tried to get my usually spicy Italian sandwich with it but I was only told ham turkey for the coupon when I used for my main sandwich everywhere else just fine. The lady was rude and I heard a child talking in the back as well while eating, she shouldnt being her child to work that's illegal. Worst subway ever.
Atmosphere: 1
Food: 1
Service: 1
Leslie Carmenates
The place is impeccable, super clean, the service is excellent, everyone is very attentive and friendly, and the food is very good.
Atmosphere: 5
Food: 5
Service: 5
michael walker
Guy took forever and a freaking day to take my order, then I ordered a steak and cheese on flat bread toasted. Got my sandwich, and the meat was still cold wasn't even
Terrible service , I came today November 4 and nick took my order , he was completely rude and disrespectful, and I asked for for a sandwich bmt and I asked for substitute salami for meat balls , because they didn’t have salami anymore , and his response 3 times was with a very nasty tone . he couldn’t even recommend another sandwich similar but we ended up getting the boss,I’ll never come back and I hope you guys doing something about that person, because somebody like this shouldn’t be working in that industry , and after us he had the same actitud with the next costumer
Atmosphere: 1
Food: 3
Service: 1
Michael Dominguez
Horrible attitude by employee's but what made my day was the associate eating a Publix sub at the register!
Atmosphere: 1
Food: 1
Service: 1
Gari Senderoff
Subway has made Giant improvements over the years since
Atmosphere: 4
Food: 4
Service: 4
Jerrod
Clean store, fast service, and subway food is always great.
Atmosphere: 5
Food: 5
Service: 5
Basheer Khan
Everything is always fresh and great quality. Hope the standards remain the same and don't drop like they did in the US.
**Negative review for Subway:**
My experience at Subway today was extremely frustrating. I arrived at the store with the intention of ordering a quick sandwich, but to my surprise, I was informed that I had to wait because there were three online orders that had priority over customers who were physically in the establishment.
Oh really? Are in-person customers now less important than online orders? It seems like a terrible customer service policy to me. There was no one else waiting in the store, and I still had to stand while they prepared orders that weren't even for anyone present.
The staff showed no intention to expedite the process or offer a sincere apology. They just left me waiting. If this is Subway's new standard of service, I definitely won't go back. There are many other options where they value customers who are physically on the premises more.
I do not recommend this place if you are looking for fast and efficient service. Very disappointing!
Atmosphere: 1
Food: 1
Service: 1
Store was left alone, nobody to talk to or speak to in more than 30 minutes. My food was cold
Atmosphere: 1
Food: 1
Service: 1
Thieves! They will sell you a hard pretzel and say you can’t get your money back. Don’t even speak English bad customer service
Very bad attention from the employees, they should change the ladies today, January 26, 2025, they serve very poorly, they delay with orders, they do not want to give you answers, very bad experience, I do not recommend this place
These people are thieves. I ordered on the SUBWAY® app. They didn’t have what I ordered. They didn’t even return my money or say hey you can come back another day. The lady just act like she couldn’t help me at all. I’ve been calling to rectify the problem to no avail. I’ve never had such bad service in my life!
Atmosphere: 1
Service: 1
Store says it’s open until 11pm and I arrived at 9:58 pm. The employee said that they’re closed for the day. When I told her that it says the hours are until 11 she said this store closes at 10pm.
Service: 1
I tried to use a coupon for a footlong meal that would only cost 10 dollars. I tried to get my usually spicy Italian sandwich with it but I was only told ham turkey for the coupon when I used for my main sandwich everywhere else just fine. The lady was rude and I heard a child talking in the back as well while eating, she shouldnt being her child to work that's illegal. Worst subway ever.
Atmosphere: 1
Food: 1
Service: 1
The place is impeccable, super clean, the service is excellent, everyone is very attentive and friendly, and the food is very good.
Atmosphere: 5
Food: 5
Service: 5
Guy took forever and a freaking day to take my order, then I ordered a steak and cheese on flat bread toasted. Got my sandwich, and the meat was still cold wasn't even
Atmosphere: 1
Food: 1
Service: 1
Love me a subway salad!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna 6 Inch Regular Sub
Restaurantji Recommends
Terrible service , I came today November 4 and nick took my order , he was completely rude and disrespectful, and I asked for for a sandwich bmt and I asked for substitute salami for meat balls , because they didn’t have salami anymore , and his response 3 times was with a very nasty tone . he couldn’t even recommend another sandwich similar but we ended up getting the boss,I’ll never come back and I hope you guys doing something about that person, because somebody like this shouldn’t be working in that industry , and after us he had the same actitud with the next costumer
Atmosphere: 1
Food: 3
Service: 1
Horrible attitude by employee's but what made my day was the associate eating a Publix sub at the register!
Atmosphere: 1
Food: 1
Service: 1
Subway has made Giant improvements over the years since
Atmosphere: 4
Food: 4
Service: 4
Clean store, fast service, and subway food is always great.
Atmosphere: 5
Food: 5
Service: 5
Everything is always fresh and great quality. Hope the standards remain the same and don't drop like they did in the US.
Atmosphere: 4
Food: 4
Service: 4
Loading...