I don't know why this location can't seem to get my order right. They use AI at the order box and that might be part of the problem. They also changed over to shredded lettuce and it's nasty. Wendy's to me was always about fresh prepped food and now to save coast (My Guess) they switched to shredded lettuce. They can keep it because I won't be back.
Atmosphere: 5
Food: 2
Service: 2
Jackie
Poor service we got there at 10:50am wanted lunch manager said it wouldn't start till The 11 am sign did not say that on window says :30 so what time is that she made comments to crew lunch is starting woo woo no customer my sister and nephew did Mobil order they didn't start it till 11 am not busy no customers I didn't order was upset how manager conducted her self my sister was upset too display. Did not say 11am sign display needs corrected
Char Rodriguez
My husband just went to drive-through and literally only got two of the items he ordered Completely missed the rest of the order
Food: 1
Service: 1
Brianna Kasner
Just went through the drive thru like we always do and ordered the $8 meal with two burgers and one came without a Patty on it…. Then I get the $6 double stack and there is only one patty on it. We got all the way home and then realized it was messed up. I called 4 times to talk about the issue and they didn’t answer the phone. Fast food prices are going up so much but then we get our entire order messed up. Very unfortunate and disappointing. They don’t fix the problem or try to help in any way….
taylor mclaughlin
I hate the AI drive thru “cashier” taking the place of a human employee.
KrieG173
I've gone here several times, since I live in the area, and it used to be alright, but it has fallen off in recent years, especially now. I'm making this review just after complaining to corporate about these guys. Their crappy AI drive through robot sucks, and cut me off mid-order, without a total or anything, tells me to go around. When I finally get to the 2nd window (because they can't be bothered with using both), it's clear no one was paying attention to what happened, because the lady was about to hand me the completely wrong order! And rather than be helpful in trying to correct the situation, she wanted to be argumentative and make it clear she didn't give a shit. She eventually reluctantly corrected and gave us our order (when it was evident I wasn't leaving without it), and not a single bit of 'give a damn' or apology for the error was given. I hope corporate takes me seriously and investigates. Some of these people need to find a new place to work.
Atmosphere: 1
Food: 3
Service: 1
MICHAEL H
One of the best Wendy's in the area ..Best fast food in bartow
Atmosphere: 4
Food: 5
Service: 4
Cristina Gonzalez
Great service and food was hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Brian G
Got a baconator and it was a mess barely any bacon the bread was soggy the fries had no salt and were lukewarm my sons meal was cold basically the only thing this place got right was the toy in the kids meal
Atmosphere: 1
Food: 1
Service: 1
Cathy
Very slow service and they not even that busy. All fountain drinks are either out of order and what they do have taste lime water. All Wendy's are getting worse I blame the GM....
Their sign clearly says they close at 2am pulled up at 1 and they had a big line they closed early to clean but thats not supposed to start til AFTER closing . Must be nice for your buisness to not need it.
Andrew Archambault
went inside waited at the counter 5 minutes no one even said hi, so decided to order on the koisks.... food gets made has literally half the toppings and is lukewarm, 2 burgers both the same way and wrong. baconator is supposed to have cheese and bacon on top and in-between, for $10 this is trash. its literally the burger they uswe for advertisments .also had no condiments and their soda machine is broken... probably worst experience in like a decade at fast food.
Atmosphere: 1
Food: 1
Service: 1
Mandy Peterson
I ordered a butter chicken meal with oj. Turns out no OJ. So I get a bottled water. Pay and take my food and leave. Open the bag it's not my biscuit and there's no napkins. What is going on?
Braxton Gilder
No one would take our order. All 3 people just stared at us standing at the counter. Finally 1 person comes over & tells us to order at the kiosk. So we left without ordering. They were all kids back there playing.
I don't know why this location can't seem to get my order right. They use AI at the order box and that might be part of the problem. They also changed over to shredded lettuce and it's nasty. Wendy's to me was always about fresh prepped food and now to save coast (My Guess) they switched to shredded lettuce. They can keep it because I won't be back.
Atmosphere: 5
Food: 2
Service: 2
Poor service we got there at 10:50am wanted lunch manager said it wouldn't start till The 11 am sign did not say that on window says :30 so what time is that she made comments to crew lunch is starting woo woo no customer my sister and nephew did Mobil order they didn't start it till 11 am not busy no customers I didn't order was upset how manager conducted her self my sister was upset too display. Did not say 11am sign display needs corrected
My husband just went to drive-through and literally only got two of the items he ordered
Completely missed the rest of the order
Food: 1
Service: 1
Just went through the drive thru like we always do and ordered the $8 meal with two burgers and one came without a Patty on it…. Then I get the $6 double stack and there is only one patty on it. We got all the way home and then realized it was messed up. I called 4 times to talk about the issue and they didn’t answer the phone. Fast food prices are going up so much but then we get our entire order messed up. Very unfortunate and disappointing. They don’t fix the problem or try to help in any way….
I hate the AI drive thru “cashier” taking the place of a human employee.
I've gone here several times, since I live in the area, and it used to be alright, but it has fallen off in recent years, especially now. I'm making this review just after complaining to corporate about these guys. Their crappy AI drive through robot sucks, and cut me off mid-order, without a total or anything, tells me to go around. When I finally get to the 2nd window (because they can't be bothered with using both), it's clear no one was paying attention to what happened, because the lady was about to hand me the completely wrong order! And rather than be helpful in trying to correct the situation, she wanted to be argumentative and make it clear she didn't give a shit. She eventually reluctantly corrected and gave us our order (when it was evident I wasn't leaving without it), and not a single bit of 'give a damn' or apology for the error was given. I hope corporate takes me seriously and investigates. Some of these people need to find a new place to work.
Atmosphere: 1
Food: 3
Service: 1
One of the best Wendy's in the area
..Best fast food in bartow
Atmosphere: 4
Food: 5
Service: 4
Great service and food was hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Got a baconator and it was a mess barely any bacon the bread was soggy the fries had no salt and were lukewarm my sons meal was cold basically the only thing this place got right was the toy in the kids meal
Atmosphere: 1
Food: 1
Service: 1
Very slow service and they not even that busy. All fountain drinks are either out of order and what they do have taste lime water. All Wendy's are getting worse I blame the GM....
Atmosphere: 4
Food: 3
Service: 2
Restaurantji Recommends
Kids love the chicken nuggets.
Atmosphere: 5
Food: 5
Service: 5
Their sign clearly says they close at 2am pulled up at 1 and they had a big line they closed early to clean but thats not supposed to start til AFTER closing . Must be nice for your buisness to not need it.
went inside waited at the counter 5 minutes no one even said hi, so decided to order on the koisks.... food gets made has literally half the toppings and is lukewarm, 2 burgers both the same way and wrong. baconator is supposed to have cheese and bacon on top and in-between, for $10 this is trash. its literally the burger they uswe for advertisments .also had no condiments and their soda machine is broken... probably worst experience in like a decade at fast food.
Atmosphere: 1
Food: 1
Service: 1
I ordered a butter chicken meal with oj. Turns out no OJ. So I get a bottled water. Pay and take my food and leave. Open the bag it's not my biscuit and there's no napkins. What is going on?
No one would take our order. All 3 people just stared at us standing at the counter. Finally 1 person comes over & tells us to order at the kiosk. So we left without ordering. They were all kids back there playing.
Atmosphere: 1
Service: 1
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