I’d give a 0 if I could always mess up the orders terrible customer service. stop hiring young lazy workers. It gets worse each time I go!
Kaylin Serrano
So I ordered a peanut butter smoothie and pomegranate smoothie. Received the correct pomegranate smoothie but received a peanut butter with chocolate smoothie, when I go to let them know that is incorrect, I get told by an employee named Pela: “That’s not what you told me but okay whatever, I’ll get a new one made” Horrible customer service. Food is great- PELA or PELLA or however her name is spelt is horrible with customer service. Everyone else was respectful and nice when correcting the situation.
GA SouthernBelle
After church today, my family and I decided to stop by Tropical Smoothie. My daughter and I placed our order at the drive-thru: two Bahama Mama smoothies—no strawberries and extra pineapple—along with a turkey bacon sandwich and a side of salt and vinegar chips. The total came to just over $20, and my daughter generously tipped around $3. However, she chose to decline the receipt, which turned out to be a mistake.
To our dismay, we later discovered that an unauthorized tip of $10 was added to our debit card charge. If you plan to visit this location in Navarre and pay with a debit or credit card, I strongly advise that you always request your receipt. Unfortunately, it seems there are those who aren't honest in their dealings, which is disheartening, especially since I frequent this establishment as a Dasher.
To the individual responsible for this unethical act, may you face the consequences you deserve.
Please consider this a warning to future customers—you’ve been forewarned!
DRE
Chicken tomato pesto wrap and pomegranate smoothie 5 stars. My Italian friend said it was really good.
kamlai
beach bum and acai bowl so delicioussss, imo i would highly recommend this place. i also love the staff tooo 🫶
J Co
no one was inside or in drive thru when I pulled up, sat in drive thru over 10mins before she even came to window to tell me my total. At this time another car ended up behind me and 2 people inside if stuff was going on inside at least acknowledge me so I know you didn't forget about the person in the drive-thru. *After all that the smoothie I usually get that has sweetness was not sweet at all. 🤦🏽♀️
Food: 5
Service: 2
J Cole
no one was inside or in drive thru when I pulled up, sat in drive thru over 10mins before she even came to window to tell me my total. At this time another car ended up behind me and 2 people inside if stuff was going on inside at least acknowledge me so I know you didn't forget about the person in the drive-thru. *After all that the smoothie I usually get that has sweetness was not sweet at all. 🤦🏽♀️
Owlknight
Beware, got food poisoning yesterday from a chicken Caesar wrap.
Atmosphere: 1
Food: 1
Service: 1
Adam Bryan
Tropical smoothies has been around a while. They have a nice assortment of smoothies. Drive thru is a little slow sometimes, but worth the wait. Highly recommend the Sunrise/Sunset and Mocha Madness!
Came here on vacation and ordered inside. The smell was so awful it practically took your breath away. Leading us to wait outside for our order until it was finished. The customer service was mediocre and acted as if they had no regard for the smell or the fact that we were there.
Atmosphere: 1
Food: 3
Service: 1
Elise Monroe
Normally I would give the Navarre, FL Tropical Smoothie a 5 star review, I have been going there for many years with no issues. But recently and especially today I have been disappointed. My husband always gets a sunrise sunset and the past 3 or 4 times he has gotten it that it has been upsetting. It just doesn't taste right, like the mangos or orange juice or something they are using just isn't ripe. And today they forgot the sauce that comes with my quesadilla. As well as my smoothie has chunks of white plastic in it. MANY CHUNKS. Idk what they blended up in my smoothie because it tastes fine but has these chunks in it. So neither of us got to drink our smoothies today. I'm very disturbed at what is going on there lately. We will not be returning, at least for a while, in the hopes that yall straighten it out.
Atmosphere: 4
Food: 1
Service: 4
Gavin Simons
Best smoothie and turkey sandwich I've had in a long time.
Avoid this place. Got a beach bum and it tasted horrible. I’ve had it at multiple different locations and the one I had here tasted way different. One employee was extremely rude about it too.
Atmosphere: 1
Food: 1
Service: 1
Tellah Zaphira
Got treated like a freak for the crime of asking for a sticker to seal up a customer’s food, had the stickers waved at me and was told to just “fold the bag over”.The rest of the staff is lovely, but that team lead was something else. ?
I’d give a 0 if I could always mess up the orders terrible customer service. stop hiring young lazy workers. It gets worse each time I go!
So I ordered a peanut butter smoothie and pomegranate smoothie. Received the correct pomegranate smoothie but received a peanut butter with chocolate smoothie, when I go to let them know that is incorrect, I get told by an employee named Pela: “That’s not what you told me but okay whatever, I’ll get a new one made” Horrible customer service. Food is great- PELA or PELLA or however her name is spelt is horrible with customer service. Everyone else was respectful and nice when correcting the situation.
After church today, my family and I decided to stop by Tropical Smoothie. My daughter and I placed our order at the drive-thru: two Bahama Mama smoothies—no strawberries and extra pineapple—along with a turkey bacon sandwich and a side of salt and vinegar chips. The total came to just over $20, and my daughter generously tipped around $3. However, she chose to decline the receipt, which turned out to be a mistake.
To our dismay, we later discovered that an unauthorized tip of $10 was added to our debit card charge. If you plan to visit this location in Navarre and pay with a debit or credit card, I strongly advise that you always request your receipt. Unfortunately, it seems there are those who aren't honest in their dealings, which is disheartening, especially since I frequent this establishment as a Dasher.
To the individual responsible for this unethical act, may you face the consequences you deserve.
Please consider this a warning to future customers—you’ve been forewarned!
Chicken tomato pesto wrap and pomegranate smoothie 5 stars. My Italian friend said it was really good.
beach bum and acai bowl so delicioussss, imo i would highly recommend this place. i also love the staff tooo 🫶
no one was inside or in drive thru when I pulled up, sat in drive thru over 10mins before she even came to window to tell me my total. At this time another car ended up behind me and 2 people inside if stuff was going on inside at least acknowledge me so I know you didn't forget about the person in the drive-thru.
*After all that the smoothie I usually get that has sweetness was not sweet at all. 🤦🏽♀️
Food: 5
Service: 2
no one was inside or in drive thru when I pulled up, sat in drive thru over 10mins before she even came to window to tell me my total. At this time another car ended up behind me and 2 people inside if stuff was going on inside at least acknowledge me so I know you didn't forget about the person in the drive-thru.
*After all that the smoothie I usually get that has sweetness was not sweet at all. 🤦🏽♀️
Beware, got food poisoning yesterday from a chicken Caesar wrap.
Atmosphere: 1
Food: 1
Service: 1
Tropical smoothies has been around a while. They have a nice assortment of smoothies. Drive thru is a little slow sometimes, but worth the wait. Highly recommend the Sunrise/Sunset and Mocha Madness!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Lean Machine, Pomegranate Plunge
Always great customer care and they work quickly to get your food and smoothie to you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap, Cheese Quesadilla, Baja Chicken Wrap
Restaurantji Recommends
Came here on vacation and ordered inside. The smell was so awful it practically took your breath away. Leading us to wait outside for our order until it was finished. The customer service was mediocre and acted as if they had no regard for the smell or the fact that we were there.
Atmosphere: 1
Food: 3
Service: 1
Normally I would give the Navarre, FL Tropical Smoothie a 5 star review, I have been going there for many years with no issues. But recently and especially today I have been disappointed. My husband always gets a sunrise sunset and the past 3 or 4 times he has gotten it that it has been upsetting. It just doesn't taste right, like the mangos or orange juice or something they are using just isn't ripe. And today they forgot the sauce that comes with my quesadilla. As well as my smoothie has chunks of white plastic in it. MANY CHUNKS. Idk what they blended up in my smoothie because it tastes fine but has these chunks in it. So neither of us got to drink our smoothies today. I'm very disturbed at what is going on there lately. We will not be returning, at least for a while, in the hopes that yall straighten it out.
Atmosphere: 4
Food: 1
Service: 4
Best smoothie and turkey sandwich I've had in a long time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pomegranate Plunge, Mango Magic
Avoid this place. Got a beach bum and it tasted horrible. I’ve had it at multiple different locations and the one I had here tasted way different. One employee was extremely rude about it too.
Atmosphere: 1
Food: 1
Service: 1
Got treated like a freak for the crime of asking for a sticker to seal up a customer’s food, had the stickers waved at me and was told to just “fold the bag over”.The rest of the staff is lovely, but that team lead was something else. ?
Service: 1
Loading...