I just tried to have dinner at Al's Pizza in Neptune Beach. After I started to eat my pizza I found a hair. Totally disgusted I showed to the waitress. The solucion to the situation was to take the pizza out the check and charge me for a kids size of spaghetti with a meat ball. All that happened while the whole employees where debated what to do. Even the cook came out of the kitchen all the way to the register. It looks costumers are not allowed to complain. This is review is from someone that was a customer of Al's Pizza since the first time that Al's opened in Neptune Beach
Brian Michael Abner (Tech.Pro13)
This was the last location in Jacksonville I thought you could go for good pizza but NOPE š Is it really that hard to stay consistent with pizza š extremely disappointing.
Food: 1
Murdock Hendrix
Visit Al's Pizza for my first time. We had a quick dinner after my step-daughters wedding rehearsal. Definitely will re-visit for snother dinner!
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Umphrey
Excellent food!!! Please try Al's Pizza if you're visiting or just moved to the area.... won't disappoint š
Atmosphere: 5
Food: 5
Service: 5
Rebecca Phares
My boyfriend and I had the BLT pizza. Omg. Absolutely PHENOMENAL!!! a wonderful lunch date spot!!
Atmosphere: 5
Food: 5
Service: 5
Jewel McNeil
Iāve been a regular customer at Alās Pizza (Neptune Beach) for both individual takeout and occasional catering orders. Unfortunately, Iāve had multiple negative interactions with the manager, Brittany, and my most recent visit crossed the line.
I called the day before to place a large order and confirmed an 11:30 a.m. pickup time. I arrived at 11:19 just to check that everything was on track. A staff member assisted me and went to check on the order, then Brittany came out. She immediately questioned why I was āway too early,ā even though I was only 11 minutes early for the agreed-upon pickup time. I mentioned I can wait but needed to have the food by noon to make it to my destination on time. When I reminded her that I had called ahead and confirmed 11:30, she responded sarcastically: āHow do you expect us to get that done in 30 minutes?āāeven though the pickup time had already been approved. She continued to mutter and huff on her way to the back, and I could hear her telling other staff to never accept pickup times that early and to always check with her first.
About 15 minutes later, Brittany brought the order to the front. She sarcastically said, āMake sure itās to your satisfaction,ā then walked away without saying anything else.
On the way out I started to explain to my friend who came to help me carry the food out how terrible the experience I just had was. As we were walking out the door, Brittany came outside and publicly confronted me in front of other customers. She aggressively asked if there was a problem, then cut me off when I tried to respond that yes there was. She accused me of being rude, claimed I ānever tip,ā and told us not to come back.
I want to be clear: I was certainly frustrated by her rude behaviorāboth in this instance and in past visitsābut I have never said anything inappropriate or disrespectful in return. Iāve always kept my responses calm and professional, even when I felt mistreated. I tip when dining in or when additional service is providedābut not for takeout, and certainly not when the service is hostile.
This wasnāt an isolated incident. Iāve experienced Brittanyās rudeness before and have witnessed her treating other customers the same way. I've had other staff apologize to me on her behalf and explain shes usually like that. The atmosphere in the restaurant is noticeably more pleasant on the days she isnāt there.
The food is consistently great, and the rest of the staff are friendly and respectful. But the behavior I experienced from management was completely unacceptable. I hope this is addressedāno customer should be treated this way.
Atmosphere: 1
Food: 4
Service: 1
Andreas Weiss
Horrible service like I never got in my life! Grumpy bearded service dude, rude and unfriendly, don't go there.
Atmosphere: 3
Food: 2
Service: 1
Randy
Not what it used to be. Still has some single slices but they arenāt very filling. Tasty.
I ordered two toppings. One of them was loosely piled on and rolled off while eating. They didnāt cover it with cheese, kinda feels cheap and lazy. Maybe Iām asking too much or donāt understand why
Atmosphere: 3
Food: 3
Service: 3
Bronson Rivera
The manager working Sunday, today, I will not mention his name, canceled my Uber eats order without any contact as to why he was canceling it, I would have been more than happy to come pick it up, if I had that option, because when I called to ask about it, he told me he canceledit because it was out of their delivery range, IT WAS AN UBER EATS ORDER!!! Now Uber has my money and will not release it for another week, thanks Andrew, oops. And this was my first time ordering from here.
Service: 1
Mary P
I ordered a pizza through Door Dash and the pizza was delivered to the wrong address. Since I frequently order from Al's, I had a promotion for 10.00 off my next order. Since it was delivered to the wrong address, I was refunded but lost the promotion. Door dash advised I would need to contact the business to reinstate the promotion. I called on 6/01/25 @ 6:20 pm, spoke with a female supervisor who refused to assist me with the credit. I have been a repeat customer for a long time and I have changed my 5 star review in response to the horrible customer service I received tonight. What a slap in the face!!! WOW!! I won't be recommending this greedy, inconsiderate company to any of my friends or family. This was unbelievable!!!
Outstanding Pizza Experience at Alās Pizza in Neptune Beach!
I just had an absolutely incredible dining experience at Alās Pizza in Neptune Beach, and I canāt recommend this place highly enough! From the moment we walked in, everything exceeded our expectations.
The Food - Simply Perfect We started with their Caesar salad, which arrived almost immediately and was nothing short of impeccable. Fresh, crisp, and bursting with flavor - it set the tone for what would be an amazing meal. The star of the show was their 16-inch pepperoni pizza (their large size). The speed of service was remarkable - it arrived incredibly fast without sacrificing any quality. Every bite was pure perfection, with the ideal balance of crispy crust, flavorful sauce, and generous toppings.
Unbeatable Happy Hour Their daily happy hour from 2 PM to 6 PM is an absolute steal! We enjoyed their house-made German pilsner-style beer for just $3 each. This isnāt your typical mass-produced beer - itās crafted in-house and tastes amazing. The quality rivals much more expensive craft beers.
Exceptional Service The highlight of our visit was the outstanding service from Britnie. Her attention to detail, friendly demeanor, and professional service made our experience truly special. Itās rare to find service this exceptional, and she deserves all the recognition for her 5 star āļøāļøāļøāļøāļø service.
The Atmosphere The restaurant has a wonderful, welcoming atmosphere with beautiful industrial-style pendant lighting and a clean, modern aesthetic. You can tell theyāve put thought into creating a space where people want to spend time.
Final Thoughts Alās Pizza delivers on every level - exceptional food that arrives quickly, fantastic value during happy hour, and service that goes above and beyond. This is definitely a must-visit spot in Neptune Beach. Weāll absolutely be back!
Highly recommended for: Pizza lovers, happy hour enthusiasts, anyone looking for great food with outstanding service in Neptune Beach šš»
The Telecommunication Channel
Great pizza. Came in for two slices had a nice conversation with waitress. Pizza was great and will return...
Alexander Mirashi
Good food, prepared fast, thanks
Matthew Chang
DO NOT ORDER TAKE OUT FROM HERE. Placed an order online an hour in advance. When we went to pickup order said completed and they had not even started the order. The manager blamed us for not ordering 3 hours in advance, because they were busy. If they called us and said they were too busy we could have ordered from another pizza place. We went to Publix and bought digiorno frozen pizzas and the kids had a great time.
Poor customer service from Alās!
Atmosphere: 2
Food: 2
Service: 1
Karen Gibson
I have always loved Al's Pizza I usually share a pizza with my 80-year-old client I was alone with friends I got the barbecue chicken flatbread it is absolutely amazing
I just tried to have dinner at Al's Pizza in Neptune Beach. After I started to eat my pizza I found a hair. Totally disgusted I showed to the waitress. The solucion to the situation was to take the pizza out the check and charge me for a kids size of spaghetti with a meat ball.
All that happened while the whole employees where debated what to do. Even the cook came out of the kitchen all the way to the register.
It looks costumers are not allowed to complain.
This is review is from someone that was a customer of Al's Pizza since the first time that Al's opened in Neptune Beach
This was the last location in Jacksonville I thought you could go for good pizza but NOPE š
Is it really that hard to stay consistent with pizza š extremely disappointing.
Food: 1
Visit Al's Pizza for my first time. We had a quick dinner after my step-daughters wedding rehearsal. Definitely will re-visit for snother dinner!
Atmosphere: 5
Food: 5
Service: 5
Excellent food!!! Please try Al's Pizza if you're visiting or just moved to the area.... won't disappoint š
Atmosphere: 5
Food: 5
Service: 5
My boyfriend and I had the BLT pizza. Omg. Absolutely PHENOMENAL!!! a wonderful lunch date spot!!
Atmosphere: 5
Food: 5
Service: 5
Iāve been a regular customer at Alās Pizza (Neptune Beach) for both individual takeout and occasional catering orders. Unfortunately, Iāve had multiple negative interactions with the manager, Brittany, and my most recent visit crossed the line.
I called the day before to place a large order and confirmed an 11:30 a.m. pickup time. I arrived at 11:19 just to check that everything was on track. A staff member assisted me and went to check on the order, then Brittany came out. She immediately questioned why I was āway too early,ā even though I was only 11 minutes early for the agreed-upon pickup time. I mentioned I can wait but needed to have the food by noon to make it to my destination on time. When I reminded her that I had called ahead and confirmed 11:30, she responded sarcastically: āHow do you expect us to get that done in 30 minutes?āāeven though the pickup time had already been approved. She continued to mutter and huff on her way to the back, and I could hear her telling other staff to never accept pickup times that early and to always check with her first.
About 15 minutes later, Brittany brought the order to the front. She sarcastically said, āMake sure itās to your satisfaction,ā then walked away without saying anything else.
On the way out I started to explain to my friend who came to help me carry the food out how terrible the experience I just had was. As we were walking out the door, Brittany came outside and publicly confronted me in front of other customers. She aggressively asked if there was a problem, then cut me off when I tried to respond that yes there was. She accused me of being rude, claimed I ānever tip,ā and told us not to come back.
I want to be clear: I was certainly frustrated by her rude behaviorāboth in this instance and in past visitsābut I have never said anything inappropriate or disrespectful in return. Iāve always kept my responses calm and professional, even when I felt mistreated. I tip when dining in or when additional service is providedābut not for takeout, and certainly not when the service is hostile.
This wasnāt an isolated incident. Iāve experienced Brittanyās rudeness before and have witnessed her treating other customers the same way. I've had other staff apologize to me on her behalf and explain shes usually like that. The atmosphere in the restaurant is noticeably more pleasant on the days she isnāt there.
The food is consistently great, and the rest of the staff are friendly and respectful. But the behavior I experienced from management was completely unacceptable. I hope this is addressedāno customer should be treated this way.
Atmosphere: 1
Food: 4
Service: 1
Horrible service like I never got in my life! Grumpy bearded service dude, rude and unfriendly, don't go there.
Atmosphere: 3
Food: 2
Service: 1
Not what it used to be. Still has some single slices but they arenāt very filling. Tasty.
I ordered two toppings. One of them was loosely piled on and rolled off while eating. They didnāt cover it with cheese, kinda feels cheap and lazy. Maybe Iām asking too much or donāt understand why
Atmosphere: 3
Food: 3
Service: 3
The manager working Sunday, today, I will not mention his name, canceled my Uber eats order without any contact as to why he was canceling it, I would have been more than happy to come pick it up, if I had that option, because when I called to ask about it, he told me he canceledit because it was out of their delivery range, IT WAS AN UBER EATS ORDER!!! Now Uber has my money and will not release it for another week, thanks Andrew, oops. And this was my first time ordering from here.
Service: 1
I ordered a pizza through Door Dash and the pizza was delivered to the wrong address. Since I frequently order from Al's, I had a promotion for 10.00 off my next order. Since it was delivered to the wrong address, I was refunded but lost the promotion. Door dash advised I would need to contact the business to reinstate the promotion. I called on 6/01/25 @ 6:20 pm, spoke with a female supervisor who refused to assist me with the credit. I have been a repeat customer for a long time and I have changed my 5 star review in response to the horrible customer service I received tonight. What a slap in the face!!! WOW!! I won't be recommending this greedy, inconsiderate company to any of my friends or family. This was unbelievable!!!
Restaurantji Recommends
Outstanding Pizza Experience at Alās Pizza in Neptune Beach!
I just had an absolutely incredible dining experience at Alās Pizza in Neptune Beach, and I canāt recommend this place highly enough! From the moment we walked in, everything exceeded our expectations.
The Food - Simply Perfect
We started with their Caesar salad, which arrived almost immediately and was nothing short of impeccable. Fresh, crisp, and bursting with flavor - it set the tone for what would be an amazing meal.
The star of the show was their 16-inch pepperoni pizza (their large size). The speed of service was remarkable - it arrived incredibly fast without sacrificing any quality. Every bite was pure perfection, with the ideal balance of crispy crust, flavorful sauce, and generous toppings.
Unbeatable Happy Hour
Their daily happy hour from 2 PM to 6 PM is an absolute steal! We enjoyed their house-made German pilsner-style beer for just $3 each. This isnāt your typical mass-produced beer - itās crafted in-house and tastes amazing. The quality rivals much more expensive craft beers.
Exceptional Service
The highlight of our visit was the outstanding service from Britnie. Her attention to detail, friendly demeanor, and professional service made our experience truly special. Itās rare to find service this exceptional, and she deserves all the recognition for her 5 star āļøāļøāļøāļøāļø service.
The Atmosphere
The restaurant has a wonderful, welcoming atmosphere with beautiful industrial-style pendant lighting and a clean, modern aesthetic. You can tell theyāve put thought into creating a space where people want to spend time.
Final Thoughts
Alās Pizza delivers on every level - exceptional food that arrives quickly, fantastic value during happy hour, and service that goes above and beyond. This is definitely a must-visit spot in Neptune Beach. Weāll absolutely be back!
Highly recommended for: Pizza lovers, happy hour enthusiasts, anyone looking for great food with outstanding service in Neptune Beach šš»
Great pizza. Came in for two slices had a nice conversation with waitress. Pizza was great and will return...
Good food, prepared fast, thanks
DO NOT ORDER TAKE OUT FROM HERE. Placed an order online an hour in advance. When we went to pickup order said completed and they had not even started the order. The manager blamed us for not ordering 3 hours in advance, because they were busy. If they called us and said they were too busy we could have ordered from another pizza place. We went to Publix and bought digiorno frozen pizzas and the kids had a great time.
Poor customer service from Alās!
Atmosphere: 2
Food: 2
Service: 1
I have always loved Al's Pizza I usually share a pizza with my 80-year-old client I was alone with friends I got the barbecue chicken flatbread it is absolutely amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flatbread Pizza
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