Al's Pizza

Multiple visits while in town and never disappointed. Flavorful, generously portioned, and reasonsbly priced. Thank you for consistent delivery!

Atmosphere: 5

Food: 5

Service: 4

I haven't eaten this pizza since I was a kid. I came in a couple of weeks ago and it is still as I remembered. Just fabulous 🤙

I love going to this location,tried online ordering a few times though for he special deals. And they unfortunately do not work.. which is sad when the online ordering can be convenient 😕

Atmosphere: 5

Food: 5

Service: 5

Mediocre

Food: 3

Service: 3

This was my first time at this location. I decided to go here for lunch, being that I was in the area. Parking was slightly difficult to find, but after waiting a couple of minutes I did manage to find a parking spot. I decided to have the stuffed shells and garlic bread for lunch today. The stuffed shells were very good. The garlic bread was toasty and flavorful. If I'm in this area again, I'm definitely stopping here.

Atmosphere: 5

Food: 5

Service: 5

Do they boil the hot wings? This place is gross, bottom of the barrel. Only reason they are still open is because they own the property. This place is a dinosaur. Horrible food, everything about this place is awful. Do yourself a favor and avoid Als pizza for anything and everything they may have on the menu.

I just tried to have dinner at Al's Pizza in Neptune Beach. After I started to eat my pizza I found a hair. Totally disgusted I showed to the waitress. The solucion to the situation was to take the pizza out the check and charge me for a kids size of spaghetti with a meat ball.
All that happened while the whole employees where debated what to do. Even the cook came out of the kitchen all the way to the register.
It looks costumers are not allowed to complain.
This is review is from someone that was a customer of Al's Pizza since the first time that Al's opened in Neptune Beach

This was the last location in Jacksonville I thought you could go for good pizza but NOPE 👎
Is it really that hard to stay consistent with pizza 🍕 extremely disappointing.

Food: 1

Visit Al's Pizza for my first time. We had a quick dinner after my step-daughters wedding rehearsal. Definitely will re-visit for snother dinner!

Atmosphere: 5

Food: 5

Service: 5

Excellent food!!! Please try Al's Pizza if you're visiting or just moved to the area.... won't disappoint 🙌

Atmosphere: 5

Food: 5

Service: 5

My boyfriend and I had the BLT pizza. Omg. Absolutely PHENOMENAL!!! a wonderful lunch date spot!!

Atmosphere: 5

Food: 5

Service: 5

I’ve been a regular customer at Al’s Pizza (Neptune Beach) for both individual takeout and occasional catering orders. Unfortunately, I’ve had multiple negative interactions with the manager, Brittany, and my most recent visit crossed the line. I called the day before to place a large order and confirmed an 11:30 a.m. pickup time. I arrived at 11:19 just to check that everything was on track. A staff member assisted me and went to check on the order, then Brittany came out. She immediately questioned why I was “way too early,” even though I was only 11 minutes early for the agreed-upon pickup time. I mentioned I can wait but needed to have the food by noon to make it to my destination on time. When I reminded her that I had called ahead and confirmed 11:30, she responded sarcastically: “How do you expect us to get that done in 30 minutes?”—even though the pickup time had already been approved. She continued to mutter and huff on her way to the back, and I could hear her telling other staff to never accept pickup times that early and to always check with her first. About 15 minutes later, Brittany brought the order to the front. She sarcastically said, “Make sure it’s to your satisfaction,” then walked away without saying anything else. On the way out I started to explain to my friend who came to help me carry the food out how terrible the experience I just had was. As we were walking out the door, Brittany came outside and publicly confronted me in front of other customers. She aggressively asked if there was a problem, then cut me off when I tried to respond that yes there was. She accused me of being rude, claimed I “never tip,” and told us not to come back. I want to be clear: I was certainly frustrated by her rude behavior—both in this instance and in past visits—but I have never said anything inappropriate or disrespectful in return. I’ve always kept my responses calm and professional, even when I felt mistreated. I tip when dining in or when additional service is provided—but not for takeout, and certainly not when the service is hostile. This wasn’t an isolated incident. I’ve experienced Brittany’s rudeness before and have witnessed her treating other customers the same way. I've had other staff apologize to me on her behalf and explain she's usually like that. The atmosphere in the restaurant is noticeably more pleasant on the days she isn’t there. The food is consistently great, and the rest of the staff are friendly and respectful. But the behavior I experienced from management was completely unacceptable. I hope this is addressed—no customer should be treated this way.

I’ve been a regular customer at Al’s Pizza (Neptune Beach) for both individual takeout and occasional catering orders. Unfortunately, I’ve had multiple negative interactions with the manager, Brittany, and my most recent visit crossed the line.

I called the day before to place a large order and confirmed an 11:30 a.m. pickup time. I arrived at 11:19 just to check that everything was on track. A staff member assisted me and went to check on the order, then Brittany came out. She immediately questioned why I was “way too early,” even though I was only 11 minutes early for the agreed-upon pickup time. I mentioned I can wait but needed to have the food by noon to make it to my destination on time. When I reminded her that I had called ahead and confirmed 11:30, she responded sarcastically: “How do you expect us to get that done in 30 minutes?”—even though the pickup time had already been approved. She continued to mutter and huff on her way to the back, and I could hear her telling other staff to never accept pickup times that early and to always check with her first.

About 15 minutes later, Brittany brought the order to the front. She sarcastically said, “Make sure it’s to your satisfaction,” then walked away without saying anything else.

On the way out I started to explain to my friend who came to help me carry the food out how terrible the experience I just had was. As we were walking out the door, Brittany came outside and publicly confronted me in front of other customers. She aggressively asked if there was a problem, then cut me off when I tried to respond that yes there was. She accused me of being rude, claimed I “never tip,” and told us not to come back.

I want to be clear: I was certainly frustrated by her rude behavior—both in this instance and in past visits—but I have never said anything inappropriate or disrespectful in return. I’ve always kept my responses calm and professional, even when I felt mistreated. I tip when dining in or when additional service is provided—but not for takeout, and certainly not when the service is hostile.

This wasn’t an isolated incident. I’ve experienced Brittany’s rudeness before and have witnessed her treating other customers the same way. I've had other staff apologize to me on her behalf and explain shes usually like that. The atmosphere in the restaurant is noticeably more pleasant on the days she isn’t there.

The food is consistently great, and the rest of the staff are friendly and respectful. But the behavior I experienced from management was completely unacceptable. I hope this is addressed—no customer should be treated this way.

Atmosphere: 1

Food: 4

Service: 1

Horrible service like I never got in my life! Grumpy bearded service dude, rude and unfriendly, don't go there.

Atmosphere: 3

Food: 2

Service: 1

Not what it used to be. Still has some single slices but they aren’t very filling. Tasty.

I ordered two toppings. One of them was loosely piled on and rolled off while eating. They didn’t cover it with cheese, kinda feels cheap and lazy. Maybe I’m asking too much or don’t understand why

Atmosphere: 3

Food: 3

Service: 3