Firehouse Subs Neptune
233 3rd St, Neptune Beach
(904) 249-6013
Recent Reviews
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App confusing but did finally work.
Atmosphere: 5
Food: 5
Service: 5
The subs are always delicious, ordering on the app is easy and my orders have always been ready when I arrive to pick them up.
Atmosphere: 5
Food: 5
Service: 5
Very friendly, online order always on time and subs are delicious and consistent
Atmosphere: 4
Food: 5
Service: 5
So my wife placed an online order for two sandwiches and everything was smooth until we got back home. And could be a simple mistake but the order was all wrong. Everything my wife wanted on her sandwich was on mine and everything I wanted was on hers. Even the bread was mixed up. We use to come here a lot but last few times just have been disappointing. And the parking is terrible on the weekends it seems
Atmosphere: 5
Food: 1
Service: 5
Love David, Avery, and Jamison! 10/10 experience! The staff made my day and the best sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Engineer, Turkey Bacon Ranch, French Fries, Fries, Hook \u0026 Ladder Combo
Easy to order, food is always good
Food: 5
Service: 5
Super fast service, great food
Atmosphere: 5
Food: 5
Service: 5
Service was fast, staff was friendly and helpful being this was my first time visiting here. Subs were really good and the restaurant/seating area was clean.
Atmosphere: 5
Food: 5
Service: 5
Their phones are down but I can hear them perfectly fine? Was constantly hung up on when trying to cancel an order that was sent to the wrong location. Firehouse has consistently gone downhill…
Atmosphere: 1
Food: 1
Service: 1
Customer service was amazing! I had an issue with an employee named Sara a few weeks ago, but once I came in she cleared everything up and was super sweet and we were able to become friends! It was all a huge misunderstanding and i'm glad we were able to resolve everything.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Outstanding as always!
Atmosphere: 5
Food: 5
Service: 5
I promptly contacted this store after inadvertently placing two online orders. They expressed appreciation for my notification, as it allowed them to avoid processing the second order. However, I have not yet received a response concerning my refund request.
Best customer service
Atmosphere: 5
Food: 5
Service: 5
Answered the phone and kept pretending not to hear them laughing then hanging up
Service: 1
Great seating options indoor and out, plenty of parking and great service
Atmosphere: 5
Food: 5
Service: 5
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