Got some subs to go. Pickup at 9:25pm. The lady with the cool hair and cool plugs LOADED our subs up. Love it. Thanks guys.
Atmosphere: 5
Food: 5
Service: 5
Derek
Customer service has gone down hill over the years. I have been coming here 2-3 times a week and today was the last day I will ever step foot back in that restaurant. The cashier stood there looked at me and didn’t offer a word. Can I take your order, how are you doing, nothing. Not sure of his name, long hair, blue fingernails, personality of a brick wall, a spitting image of what not to hire for a customer service job. But the lack of customer service skills he has didn’t top his next move. He was collecting baskets by the front door, an older lady with a walker was trying to get in the door and he turned around and walked away. Didn’t try and help the lady by opening the door or anything. I can find 10 other restraints on the same block to spend my money.
Atmosphere: 1
Food: 1
Service: 1
ed williams
So I came in at 9:30 and they close at 10 and I know it’s 30 minutes to close but all I wanted was a quick cold sub that took 5 minutes to make. There were two lady employees. The first one who spoke to me asked if i was picking up or ordering. She was a shorter woman with dark hair. When I told her I was placing an order she turned away from me and did a very deep sigh almost as if she wanted me to hear it. I disregarded it although I almost walked out at that point. I work in the service industry. Trust me I know sometimes it can be frustrating when you think your night is done and a patron comes in. But there was still 30 minutes to close at this point and there were two other people in the store. So I let it go. The lady who was on the register was extremely pleasant. Very nice. It was like night and day to be honest. I haven’t even looked at the food yet or anything because I’m sitting in my car typing this in the parking lot. Like I understand the frustration but what really got me is while I was waiting for my food the girl who seemed to have an attitude was slamming doors and huffing and puffing. When I say slamming doors I mean like she was taking out the trash from the station and she slammed the door loud as hell to the point where I had to bite my tongue. Like I said the girl who was working the register was super pleasant and friendly. Vs the other girl who you could tell who didn’t want to be there at all. And that’s fine. Just maybe don’t take closing shifts? Because I love firehouse but I know for a fact I will just drive the extra 8 minutes to never come back here again. I’ll just go to a different location. This might be the longest review I’ve ever left because it left that sour of a taste in my mouth. I still tipped because like I said. I’m also in the service and I don’t believe in stiffing but I did dumb my tip down because of how much of an attitude that girl had. Especially out at the beaches which is my home and my bread and butter. This was just by far the worst firehouse experience I’ve ever had in my 19 years of living in Jacksonville. Maybe that girl just had a bad day and I do feel bad for not leaving my usual tip just because of the cashier who was super pleasant deserved more but there was no way I wanted to put any money in that other girls pocket and I am so sorry to say that but she does not need to be there on closing shifts.
Atmosphere: 4
Food: 4
Service: 2
Lauren Boyce
when they make a mistake on your order, they won’t fix it. I don’t recommend this location
Atmosphere: 1
Food: 1
Service: 1
Tyler Kirkland
If you’re feeling down and hungry but want to stay depressed but get a meal, this place offers just the ambiance you need. Felt like they just had a funeral for the cow they just put on my sub. Sheesh.
Atmosphere: 1
Food: 5
Service: 2
Hayden Griffin
I threw up immediately after eating here. Do not go.
Ryan Rdn
Always, fast, friendly, and professional service..
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch
Tim Enloe
Peter, Kelly, David, Avery, Jackie, and Allee make this Firehouse location the BEST in the country!
Atmosphere: 5
Food: 5
Service: 5
Graf
Always, fast, friendly, and professional service..
Always, fast, friendly, and professional service..
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch
Local
Prices went up in the past year. Expect $30+ Bill for two. Still a great place to get a lunch or dinner or both
Parking: It's there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Engineer, Turkey Bacon Ranch
charlie setters
Had the kings Hawaiian pulled pork sandwiche with chips and a drink, and it was very good and tasty.
Atmosphere: 5
Food: 5
Service: 5
Nate
Don't order doordash from here, they will not start the order until the driver is already there, meaning the driver will not get paid for twenty minutes of their time while they are stuck waiting
karlee setters
Had the kings Hawaiian pulled pork sandwiche with chips and a drink, and it was very good and tasty.
Excellent!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Got some subs to go. Pickup at 9:25pm. The lady with the cool hair and cool plugs LOADED our subs up. Love it. Thanks guys.
Atmosphere: 5
Food: 5
Service: 5
Customer service has gone down hill over the years. I have been coming here 2-3 times a week and today was the last day I will ever step foot back in that restaurant. The cashier stood there looked at me and didn’t offer a word. Can I take your order, how are you doing, nothing. Not sure of his name, long hair, blue fingernails, personality of a brick wall, a spitting image of what not to hire for a customer service job. But the lack of customer service skills he has didn’t top his next move. He was collecting baskets by the front door, an older lady with a walker was trying to get in the door and he turned around and walked away. Didn’t try and help the lady by opening the door or anything. I can find 10 other restraints on the same block to spend my money.
Atmosphere: 1
Food: 1
Service: 1
So I came in at 9:30 and they close at 10 and I know it’s 30 minutes to close but all I wanted was a quick cold sub that took 5 minutes to make. There were two lady employees. The first one who spoke to me asked if i was picking up or ordering. She was a shorter woman with dark hair. When I told her I was placing an order she turned away from me and did a very deep sigh almost as if she wanted me to hear it. I disregarded it although I almost walked out at that point. I work in the service industry. Trust me I know sometimes it can be frustrating when you think your night is done and a patron comes in. But there was still 30 minutes to close at this point and there were two other people in the store. So I let it go. The lady who was on the register was extremely pleasant. Very nice. It was like night and day to be honest. I haven’t even looked at the food yet or anything because I’m sitting in my car typing this in the parking lot. Like I understand the frustration but what really got me is while I was waiting for my food the girl who seemed to have an attitude was slamming doors and huffing and puffing. When I say slamming doors I mean like she was taking out the trash from the station and she slammed the door loud as hell to the point where I had to bite my tongue. Like I said the girl who was working the register was super pleasant and friendly. Vs the other girl who you could tell who didn’t want to be there at all. And that’s fine. Just maybe don’t take closing shifts? Because I love firehouse but I know for a fact I will just drive the extra 8 minutes to never come back here again. I’ll just go to a different location. This might be the longest review I’ve ever left because it left that sour of a taste in my mouth. I still tipped because like I said. I’m also in the service and I don’t believe in stiffing but I did dumb my tip down because of how much of an attitude that girl had. Especially out at the beaches which is my home and my bread and butter. This was just by far the worst firehouse experience I’ve ever had in my 19 years of living in Jacksonville. Maybe that girl just had a bad day and I do feel bad for not leaving my usual tip just because of the cashier who was super pleasant deserved more but there was no way I wanted to put any money in that other girls pocket and I am so sorry to say that but she does not need to be there on closing shifts.
Atmosphere: 4
Food: 4
Service: 2
when they make a mistake on your order, they won’t fix it. I don’t recommend this location
Atmosphere: 1
Food: 1
Service: 1
If you’re feeling down and hungry but want to stay depressed but get a meal, this place offers just the ambiance you need. Felt like they just had a funeral for the cow they just put on my sub. Sheesh.
Atmosphere: 1
Food: 5
Service: 2
I threw up immediately after eating here. Do not go.
Always, fast, friendly, and professional service..
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch
Peter, Kelly, David, Avery, Jackie, and Allee make this Firehouse location the BEST in the country!
Atmosphere: 5
Food: 5
Service: 5
Always, fast, friendly, and professional service..
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch
Restaurantji Recommends
Always, fast, friendly, and professional service..
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch
Prices went up in the past year. Expect $30+ Bill for two. Still a great place to get a lunch or dinner or both
Parking: It's there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Engineer, Turkey Bacon Ranch
Had the kings Hawaiian pulled pork sandwiche with chips and a drink, and it was very good and tasty.
Atmosphere: 5
Food: 5
Service: 5
Don't order doordash from here, they will not start the order until the driver is already there, meaning the driver will not get paid for twenty minutes of their time while they are stuck waiting
Had the kings Hawaiian pulled pork sandwiche with chips and a drink, and it was very good and tasty.
Atmosphere: 5
Food: 5
Service: 5
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