Panda Express
3198 Word Way, New Port Richey
(727) 810-3989
Recent Reviews
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I had an amazing experience at this Panda Express! Adrian and Helen were absolutely outstanding. Their customer service was warm, fast, and friendly from the moment I walked in. My order was fresh and delicious. You can really tell they care about their customers. Huge thanks to Adrian and Helen for making my visit exceptional. I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Had been a while since we had been to a Panda Express so decided to do takeout after our long drive home after Thanksgiving... I always get the teriyaki chicken over noodles and have always loved it... But this Panda Express was definitely different...The chicken was extremely fatty, and could not get one fork of noodles for all the crazy amounts of cabbage and onions... Literally only took 3 bites before finally throwing it all in the trash... Not thinking I'll be back sadly...
Atmosphere: 5
Food: 1
Service: 5
They had to make more teriyaki chicken fresh for me and Helen gave me two spring rolls on the house for waiting. She then brought it out to me when it was ready. The crew at this location is great and definitely shows appreciation for their customers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Spring Rolls 2
Sarah was awesome. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Came for lunch. I ordered a bigger plate: rice with 3 entrées, had 3 spoon of my lunch,Kung Pao chicken had a spoiled smell, so I trashed it. When I asked for a replacement, they gave me white rice instead of fried rice with put any concern,I left the food came out woth having my lunch.
Try to avoid this restaurant.
Atmosphere: 1
Food: 1
Service: 1
Good food. Very clean. Very disappointed that they no longer have sweetfire chicken
Atmosphere: 4
Food: 3
Service: 4
This location has the best food, always super fresh.
Atmosphere: 5
Food: 5
Service: 5
Always order to go, never have a problem but today was the day. I placed 2 bigger plates order using my rewards discounts and when I went to pick up, all of the sudden one if my order was canceled. Cashier was very nice, was trying to help figure out what happened until he got a girl that was supposedly in charge. After I explained what happened she just said she has been there all day and she did not cancel any order. I was bothered because now I’m short a dinner, kids in the car and rewards were gone after order was canceled somehow on their end. She acting very annoyed proceeded to say “ whats the order I will make it” …. I can’t stand 0 customer service and that’s what I actually do on the daily basis. At the end she started talking and laughing about the situation with another staff. Definitely this girl needs better 101 customer service couching. Too bad didn’t got her name.
Food: 5
Service: 1
Too confusing. Bowl vs plate
Atmosphere: 3
Food: 3
Service: 3
Tasty food, great service, could've been a cleaner eating area, but all around good visit
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Meh... It's like McChina.
Atmosphere: 4
Food: 3
Service: 4
Decent portions of hot fresh food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kung Pao Chicken Bowl
Fantastic food and service
Atmosphere: 5
Food: 5
Service: 5
It's Ok
Atmosphere: 5
Food: 5
Service: 5
I rarely go to panda express because it is usually a disappointment. But I was so disappointed this time that it merited a bad review.
I always order the bowl with entree plus veggies or lo mein. It used to be half entree and half the side. This time it was like 75 percent lo mein. with a very thin topping of entree.
I also ordered a order of Rangoon which always had crab or crab. It was just filled with cream cheese and was soggy and cold.
It will be a very very long time before I eat there again.
I noticed the portions are getting smaller, the quality of food has gone down and the prices have increased by 50 percent. I honestly think this is happening because they have to pay a lot more for employees.
I don't mind paying more for smaller portions but the quality should be consistent.
Atmosphere: 1
Food: 1
Service: 2
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