The customer service at this location is unacceptable. I do not have high or unreasonable expectations for service workers or restaurant owners, but I do expect the bare minimum: a simple acknowledgment when I walk through the door. Despite making eye contact with the employee behind the counter, there was no greeting, no “hello,” no “welcome,” not even a “one moment, please.” Nothing. Instead, the employee continued working on an Uber order directly in front of us without offering any acknowledgment whatsoever. Completing online orders is understandable, but ignoring customers standing in your establishment is not. Because of this poor and unprofessional experience, we chose to leave and take our business elsewhere. We ended up at the San Miguel Mexican Restaurant a few doors down and had a significantly better experience. I would recommend going there instead.
Service: 1
Desiree Lust
They don't ever answer the phone.
Rebecca
A month or two ago they refused to refund me a drink even though they knew the machine was down. Today they misled me and managed to take extra money from me, but they won't admit to it. Eat and pay at your own risk!
Atmosphere: 1
Food: 3
Service: 1
Joshua Disney
Me and my friend bought subs Nicole was amazing she was so nice and polite and she packed my wrap and packed my sandwich really good 😊
Food: 5
Service: 5
Todd Daily
Beyond rude the dude beyond the counter had a real attitude problem sorry you hate your life bud
Atmosphere: 1
Food: 1
Service: 1
Sharon Williams
Last two times I went there was less meat than normal. The last time hardly any meat. Looked like a veggie sandwich won't be going back.
Atmosphere: 4
Food: 2
Service: 4
Angie Wellbaum
I am not happy.... I put in my phone number and the cashier used my points without asking me. Normally I don't have a problem with that store but I do now.. I'll be going somewhere else and I wanted my happy Gilmore cup and she told me she didn't have any and they were only limited time. I understand that but then take down the signs
Atmosphere: 5
Food: 5
Service: 3
Chris Spencer
Second time in a row I have ordered the same sandwich from the same restaurant I even called beforehand and they still ignored my order. I'm pretty sure it's the same girl too
Atmosphere: 1
Food: 1
Service: 1
Dan
For the second time I got Ubereats from this location for a double meat and cheese BMT footlong and I get a sub with literally four slices of meat and no cheese
Atmosphere: 1
Food: 1
Service: 1
Lew Pep
I went in and right away the guy was sweeping and looked upset that I walked in while he was sweeping. it would be nice if he learned a lil customer service. I usually like coming here the Indian lady and the other lady are super nice but this guy just seemed to be having a bad day or something. when I paid another customer walked in and the guy muttered something under his breath like he was upset again. Hopefully you guys hire more personable people in the future because he's not very friendly. I never write posts about places. but his whole attitude is what made me do it
Absolutely ridiculous. Paid $35 for 2 foot long with double meat and I got a skimpy sandwich with more bread than anything else. I'm genuinely mad. How are y'all going to make people pay full price but don't give the double meat or even the proper cheese. Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Cynthia Montgomery
We got 2 ft longs for $12.99 deal that they had going on and and we got some good sandwiches and we really enjoyed it for dinner 🍽️😋 I could only eat half of mine my fiance finished mine plus his 😂😂 but it was so good
Atmosphere: 5
Food: 5
Service: 5
Ashley Jenkins
I placed a to go order which gives you instructions word-for-word on what to do with the sandwich. How to build it, What kind of sandwich it is. And I just went to pick up my sandwich, and this woman argued with me that a wrap , made of flat bread was a foot long. She did not see that I put extra sauce. She did not bother to toast the sandwich. There is always one guy that makes my sandwiches there. And he does an amazing job, but there is a woman there that refuses to give good customer service and I have dealt with her multiple times and I am tired of it. I will end up taking my business elsewhere if this ever happens again. Not that one customer makes a difference to subway, but if this happens multiple times then something should be done about it. Especially if the worker can't read english or speak it.
Atmosphere: 1
Food: 1
Service: 1
Frank Zehnacker
Horrible service. Waited 20 minutes and wasn't even acknowledged! Just plain bad! Don't go!
Marcus Snee
How can one subway location’s subs taste different from another? I don’t know. What I do know is it was my first and last time ordering from this dump. The same sub I’ve been getting for years from other locations (numerous) tasted so bad from this place, I threw it in the trash. The steak was disgusting, onions tasted old. Gross.
The customer service at this location is unacceptable. I do not have high or unreasonable expectations for service workers or restaurant owners, but I do expect the bare minimum: a simple acknowledgment when I walk through the door. Despite making eye contact with the employee behind the counter, there was no greeting, no “hello,” no “welcome,” not even a “one moment, please.” Nothing.
Instead, the employee continued working on an Uber order directly in front of us without offering any acknowledgment whatsoever. Completing online orders is understandable, but ignoring customers standing in your establishment is not.
Because of this poor and unprofessional experience, we chose to leave and take our business elsewhere. We ended up at the San Miguel Mexican Restaurant a few doors down and had a significantly better experience. I would recommend going there instead.
Service: 1
They don't ever answer the phone.
A month or two ago they refused to refund me a drink even though they knew the machine was down. Today they misled me and managed to take extra money from me, but they won't admit to it. Eat and pay at your own risk!
Atmosphere: 1
Food: 3
Service: 1
Me and my friend bought subs Nicole was amazing she was so nice and polite and she packed my wrap and packed my sandwich really good 😊
Food: 5
Service: 5
Beyond rude the dude beyond the counter had a real attitude problem sorry you hate your life bud
Atmosphere: 1
Food: 1
Service: 1
Last two times I went there was less meat than normal. The last time hardly any meat. Looked like a veggie sandwich won't be going back.
Atmosphere: 4
Food: 2
Service: 4
I am not happy.... I put in my phone number and the cashier used my points without asking me. Normally I don't have a problem with that store but I do now.. I'll be going somewhere else and I wanted my happy Gilmore cup and she told me she didn't have any and they were only limited time. I understand that but then take down the signs
Atmosphere: 5
Food: 5
Service: 3
Second time in a row I have ordered the same sandwich from the same restaurant I even called beforehand and they still ignored my order. I'm pretty sure it's the same girl too
Atmosphere: 1
Food: 1
Service: 1
For the second time I got Ubereats from this location for a double meat and cheese BMT footlong and I get a sub with literally four slices of meat and no cheese
Atmosphere: 1
Food: 1
Service: 1
I went in and right away the guy was sweeping and looked upset that I walked in while he was sweeping. it would be nice if he learned a lil customer service. I usually like coming here the Indian lady and the other lady are super nice but this guy just seemed to be having a bad day or something. when I paid another customer walked in and the guy muttered something under his breath like he was upset again. Hopefully you guys hire more personable people in the future because he's not very friendly. I never write posts about places. but his whole attitude is what made me do it
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Absolutely ridiculous. Paid $35 for 2 foot long with double meat and I got a skimpy sandwich with more bread than anything else. I'm genuinely mad. How are y'all going to make people pay full price but don't give the double meat or even the proper cheese. Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
We got 2 ft longs for $12.99 deal that they had going on and and we got some good sandwiches and we really enjoyed it for dinner 🍽️😋 I could only eat half of mine my fiance finished mine plus his 😂😂 but it was so good
Atmosphere: 5
Food: 5
Service: 5
I placed a to go order which gives you instructions word-for-word on what to do with the sandwich. How to build it, What kind of sandwich it is. And I just went to pick up my sandwich, and this woman argued with me that a wrap , made of flat bread was a foot long. She did not see that I put extra sauce. She did not bother to toast the sandwich. There is always one guy that makes my sandwiches there. And he does an amazing job, but there is a woman there that refuses to give good customer service and I have dealt with her multiple times and I am tired of it. I will end up taking my business elsewhere if this ever happens again. Not that one customer makes a difference to subway, but if this happens multiple times then something should be done about it. Especially if the worker can't read english or speak it.
Atmosphere: 1
Food: 1
Service: 1
Horrible service. Waited 20 minutes and wasn't even acknowledged! Just plain bad! Don't go!
How can one subway location’s subs taste different from another? I don’t know. What I do know is it was my first and last time ordering from this dump. The same sub I’ve been getting for years from other locations (numerous) tasted so bad from this place, I threw it in the trash. The steak was disgusting, onions tasted old. Gross.
Food: 1
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