Firehouse Subs Niceville

Went in today to have lunch and what unfolded was so upsetting I don't know who this manager guy is but he was harassing that employee I'm glad to see her stand up to him but I believe corporate needs to be involved bulling is not ok and that's what he was doing but other then that food was good just want u to know what kind of person you have working for your company so sad

Normally the subs are good but today it wasn't as tasty. The brisket was like tough to eat and maybe the bottom of a cut piece. Staff may have been nice but did not pay attention to the pieces being added to the sandwich. Price is up and food not as tasty as before. May want to closer to this.

Atmosphere: 4

Food: 1

Service: 4

I usually don't complain about food I get, but my sub was terrible. I ordered a steak and cheese. It was so salty I couldn't eat it. The steak meat was not cut up. The peppers and onions were still crunchy. I felt like it was such a waste of money. I heard firehouse subs were awesome. But based on the sub I got, I'd have to disagree. I'm very disappointed.

Stopped in for lunch on Sunday 9/1. Such friendly, considerate staff and the food was delicious!!!!

Atmosphere: 5

Food: 5

Service: 5

Customer service trash, especially management.
Food trash
Size of food trash
Employee didn't wash hands post post with pink hair. Employee Cam kept wiping her face all health issues.
Spent 17.00 for what appears to be 2 kids meals.
Asked for a medium post paying was told they needed to refund the whole order instead of doing it as an add on.
DONT ORDER A SMALL NOT EVEN FOR A CHILD.
Plus they assume your taking out if they don't want you to stay.

WAIST OF TIME AND ENERGY especially if you just got off a flight like us.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Firehouse Meatball Sub

I got a fly in food the other day and I’ve heard others complain about this problem as well. When I asked about it they joked around saying they would make me another one not taking it seriously. Back in the day flies in the food used to be looked down upon but I guess not anymore.

Atmosphere: 1

Food: 1

Service: 1

Everytime we go is usually always good. This time was spectacular.. I placed my order online and it got sent to a store in Texas, not only did one of the girls working help me figure out how to get a refund, she also included brownies and drinks on my order for the inconvenience that wasn't even her fault. To some, it may just be a brownie and drink, but to me it was an act of kindness and WONDERFUL customer service. I wished I caught her name but I unfortunately did not. Little things matter.

Atmosphere: 5

Food: 5

Service: 5

Saw employee with glasses vaping in the back

Atmosphere: 1

Food: 1

Service: 1

They take FOREVER to make your food.

Atmosphere: 3

Food: 5

Service: 1

Medium sized sub fits in the palm of your hand. Prices went up quality of food went down.

Firehouse never fails! Italian sub is on point!

Atmosphere: 5

Food: 5

Service: 5

Local here and extremely disappointed. Employees were not friendly, not apologetic when the sub bread was burnt. Had them remake it and then the meat was cold, not warm but almost freezing. Plus, bread was still almost burnt. Horrible quality and service, would not recommend.

Brian us the best sub maker ever!!!! Give that man a raise!!!!!

Atmosphere: 5

Food: 5

Service: 5

This was a very nice Firehouse Subs restaurant(for the most part). Service was very fast and most of the food tasted great! I had never been to a Firehouse Subs, and the kind cashier recommended I get a a spicy Cajun chicken or a steak and cheese sub. I ended up getting a Cajun chicken sub and it was pretty tasty and was served hot(as expected) but did include jalapeños which we asked not to be included. I would also not recommend the grilled cheese sandwich(we got it in a kids meal). The bread was not toasted at all and the bread was almost soggy…the only thing that made it sort of “grilled” was the fact that the cheese was melted onto the bread. Customer service was good, most of the food was awesome, cool atmosphere, and an overall mostly positive experience.

Parking: Shared with Panda Express and another business but there is still plenty of available parking spaces.

Atmosphere: 3

Food: 4

Service: 5

Its a "Dumpster Fire" House.
Use to be a great stop.