they hire all these lazy Kids who pay no attention to your order and just want to waste time on the clock.ordered my meal from drive thru to get cold chicken sandwich no sauce or condiments in the bag to eat with guess what ...my burnt fries. worst location in the area by a long shot I could have gotten better food and service driving to a pollo in a bad neighborhood , unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Belemontè “Belmont” Shakez
worst pollo in a 20 mile radius I understand you want to get off at midnight but horrible food and customer service . served me cold food after giving me wrong order the first time very rude staff
Carmen
I loved it, the food was super divine and very healthy, I felt at home, Congratulations!!
Atmosphere: 5
Food: 5
Service: 5
Scot Spiwak
Got fast and friendly service. Chicken, black beans & Rice and Chicken Quesadia were very good. Sad that they discontinued the Orignal Cuban sandwich. :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie Chicken, Quesadilla Wrap, Black Beans
Tania Colon
I did drive thru, but the lady's were absolutely helpful
Food: 5
Service: 3
Lena Santos
October 20th, around 5pm, This was my worst pollo tropical experience in 4 years of living in florida. wish i would’ve read the reviews before coming here. they gave me burnt meat for the tropical trio. blood in the chicken…… will never come to this location again! might just stay away from pollo tropical overall after this experience.
Vincere White
Well I placed my order and I was told it will take 5 minutes , but it wasxtaking longer, I asked them to give me something, I didn't want it anymore, and he hurried up and still gave me that order..A full bowl of rice with a little piece of chicken...I was upset because I told him I wanted to change the order. Also the guava lemonade tasted like the lemon was old or the Guaver was spoiled. 🤔
Atmosphere: 5
Food: 5
Service: 3
Sonia Jaborov
My favorite go to for a fresh meal! The place is clean and pleasant, stuff is amazing!! Stephanie is great and the whole staff and attentive and very friendly!!
Atmosphere: 5
Food: 5
Service: 5
Francisco Puccio
The food is very delicious.
Atmosphere: 2
Food: 5
Service: 3
Alex Delgado
I ask for a pork tropichop and they serve me chicken
The food is good, they missed items in my order ( beans and Rice)
Atmosphere: 4
Food: 4
Service: 1
ginett trimino
I am a neighbor of this Pollo Tropical so I go there often due to the proximity it has to my house and it turns out that today, Monday at 9:42 pm, I went to order my food as always, the girl at the cashier took my order. but apparently he didn't understand what I ordered, which was a tropic chop of common chicken, Carmelita rice and tomato and corn and they served me one with pork. I told them that I didn't want it with pork, I wanted it with chicken and also I didn't have the corn that they had. I had ordered, do you know what they did as revenge, why did they have to repeat the order? They didn't give me the corn and the cilantro sauce. It was empty. The jars were like they were used by someone else. I don't recommend this specific chicken. They took my money and didn't let me know. They gave what I paid, disappointed
Another Random Note
This Pollo is a very good location. Very clean store, super friendly staff, and the food was amazing. 5/5
Atmosphere: 5
Food: 5
Service: 5
Samantha B
The service was great, my food was fresh, and the manager was beyond helpful with a question about one of the new food items!
Atmosphere: 5
Food: 5
Service: 5
Diego Bermudez
Love this store. Place is clean and food is great. The new manager is very friendly and she is always trying to help. Restaurant has changed a lot compared to how it used to be a year ago.
they hire all these lazy Kids who pay no attention to your order and just want to waste time on the clock.ordered my meal from drive thru to get cold chicken sandwich no sauce or condiments in the bag to eat with guess what ...my burnt fries. worst location in the area by a long shot I could have gotten better food and service driving to a pollo in a bad neighborhood , unacceptable.
Atmosphere: 1
Food: 1
Service: 1
worst pollo in a 20 mile radius I understand you want to get off at midnight but horrible food and customer service . served me cold food after giving me wrong order the first time very rude staff
I loved it, the food was super divine and very healthy, I felt at home, Congratulations!!
Atmosphere: 5
Food: 5
Service: 5
Got fast and friendly service. Chicken, black beans & Rice and Chicken Quesadia were very good. Sad that they discontinued the Orignal Cuban sandwich. :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie Chicken, Quesadilla Wrap, Black Beans
I did drive thru, but the lady's were absolutely helpful
Food: 5
Service: 3
October 20th, around 5pm, This was my worst pollo tropical experience in 4 years of living in florida. wish i would’ve read the reviews before coming here. they gave me burnt meat for the tropical trio. blood in the chicken…… will never come to this location again! might just stay away from pollo tropical overall after this experience.
Well I placed my order and I was told it will take 5 minutes , but it wasxtaking longer, I asked them to give me something, I didn't want it anymore, and he hurried up and still gave me that order..A full bowl of rice with a little piece of chicken...I was upset because I told him I wanted to change the order. Also the guava lemonade tasted like the lemon was old or the Guaver was spoiled. 🤔
Atmosphere: 5
Food: 5
Service: 3
My favorite go to for a fresh meal! The place is clean and pleasant, stuff is amazing!! Stephanie is great and the whole staff and attentive and very friendly!!
Atmosphere: 5
Food: 5
Service: 5
The food is very delicious.
Atmosphere: 2
Food: 5
Service: 3
I ask for a pork tropichop and they serve me chicken
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The food is good, they missed items in my order ( beans and Rice)
Atmosphere: 4
Food: 4
Service: 1
I am a neighbor of this Pollo Tropical so I go there often due to the proximity it has to my house and it turns out that today, Monday at 9:42 pm, I went to order my food as always, the girl at the cashier took my order. but apparently he didn't understand what I ordered, which was a tropic chop of common chicken, Carmelita rice and tomato and corn and they served me one with pork. I told them that I didn't want it with pork, I wanted it with chicken and also I didn't have the corn that they had. I had ordered, do you know what they did as revenge, why did they have to repeat the order? They didn't give me the corn and the cilantro sauce. It was empty. The jars were like they were used by someone else. I don't recommend this specific chicken. They took my money and didn't let me know. They gave what I paid, disappointed
This Pollo is a very good location. Very clean store, super friendly staff, and the food was amazing. 5/5
Atmosphere: 5
Food: 5
Service: 5
The service was great, my food was fresh, and the manager was beyond helpful with a question about one of the new food items!
Atmosphere: 5
Food: 5
Service: 5
Love this store. Place is clean and food is great. The new manager is very friendly and she is always trying to help. Restaurant has changed a lot compared to how it used to be a year ago.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tostones, Cuban Sandwich, Fried Yuca
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