I ordered a Dunkin Box O' Joe and when l opened it and tried it, it literally wasn't coffee it was water mixed with Coffee! It didn't even taste good and it just tastes like water! Why am l paying for coffee flavored water??? This doesn't make any sense!
Katrina Andrews
This place is the worse ever they really need to close this one down the worker are very rude and they give you want they want to give you not what you order like on come people are spending they're money there, none of my order was right and when I went back in they look at me like I was crazy. they don't need any stars and they don't understand English very well I'm just saying they need some help or close it down.
Aj Gil
If I could give a “0” I would. On December 25, 2024, I went through a drive-thru to order a cinnamon bagel with strawberry cream cheese for my daughter. When I placed my order, I specifically requested that the cream cheese be spread on the bagel. However, when I received my order, I noticed the bagel was wrapped in clear plastic, and the cream cheese was packaged separately on the side.
Confused, I asked the employee why the cream cheese wasn’t spread on the bagel as I had requested. The same person who had taken my order responded, saying, “We put a knife and the cream cheese in the bag.” I explained that this was not what I asked for when I placed my order. He repeated the same response, insisting that the knife and cream cheese were included in the bag.
I didn’t have time to continue the conversation because I was in the process of dropping my son off somewhere. When I got home, I gave the bag to my daughter. She unwrapped the bagel and spread the cream cheese on it herself. As she began eating, I noticed she seemed to be struggling. When I asked what was wrong, she said the bagel was hard.
At that point, I became upset. If the employee had simply followed my request instead of arguing with me, my daughter could have enjoyed her bagel without any issues. Frustrated, I returned to the same Dunkin’ location to address the situation.
When I arrived, I spoke to the same employee, though I didn’t realize it was him at first. I began explaining the issue, but he interrupted me and asked what time I had ordered earlier. After I told him the time, he said, “Oh, you’re the one who wanted the spread on the bagel.” That’s when I recognized him as the same rude person from before.
He then went on to explain that if I didn’t eat the bagel immediately after getting it from the drive-thru, it would become hard. Seriously? I’ve ordered bagels many times before, and I’ve never heard anything so ridiculous.
I started to explain that I had been on the other side of town when I picked up the order, but I caught myself and asked why he was arguing with me again. I requested to speak with a manager, but he claimed there wasn’t one on site. I mentioned that other Dunkin’ locations had no problem spreading cream cheese on bagels, but he insisted it was against company policy.
At this point, I asked him again why he felt the need to argue with me for a second time. Finally, he told me to drive around to the window. He begrudgingly prepared a new bagel, but he rudely shoved it out of the drive-thru window without a word.
This experience left me incredibly disappointed. At the end of the day, if someone doesn’t want to work, they should quit. There’s no reason to ruin someone else’s day with a bad attitude and poor customer service.
Atmosphere: 3
Food: 1
Service: 1
iris rachael
Total disappointment. I don't know what happened to this DD. I work across the street, I've been ordering here for over a year. Since the new management came in the food and service have been terrible. In other words, incorrect orders, the food tastes old, and I even saw one of the cooks coughing into her gloved hands and I had to tell her that she had to change them because she had coughed into them. She looked at me confused. How come the same manager who was next to her and didn't say anything to her. It makes me sick. They gave me my money back and you can be sure I will never go back there. So many comments from all of us who work nearby and the same ones are still there destroying the reputation of this business. Sad.
Atmosphere: 1
Food: 1
Service: 1
J M
I’ve been in South Shore Chicago with better Dunkin Donuts than this one in Miami of all places .
Atmosphere: 1
Food: 1
Service: 1
Keke
Had to have had the WORST hash browns ever from this location. I placed a mobile order from my dentist office. 1 min walk. Get there..pick up my order taste them... they were cold, soggy and has a chemical after taste. I told the worker, because I thought they'd make them fresh. Nope..go to the back and in a split sec returned with another God awful order of HB. The tables were disgusting. Asked the girl if they had wet wipes. Nope. I was so over it. I took hand sanitizer and wiped the table. They need to really be re-trained. The store is new, no way service should be this bad
Atmosphere: 2
Food: 1
Service: 1
Yasmin C
I ordered a hot caramel latte, medium. She gives me a small. I advised that I ordered a medium. Instead of making a new one, the added American coffee like I can’t tell the difference between a water down coffee and a latte.
Food: 1
Service: 1
Nathaniel Cash
I will stand there and 3 people are working no one says anything to you touch pad does not work and they just ignore you because you are black anytime Spanish person walks in it’s all love I been going here for 3 years and this has to be the worst staff
jessymae851
Drive thru is a joke and food looks soggy and doughnuts are always melted.
Atmosphere: 1
Food: 1
Service: 1
Nicolette Toth
If i could give this place 0 stars i would. I rarely write reviews, but my experience at Dublin Do was beyond frustrating. I ordered a plain bagel with cream cheese, toasted. What I received was a soggy, untoasted bagel that barely had a lick of cream cheese on it. It felt like they didn’t even care.
The service was just as disappointing. The staff seemed indifferent and uninterested, making the whole experience even worse. For a place that should excel in something as simple as a bagel, this was a complete fail. Save your time and money—there are far better options out there. the donuts are stale.
This Dunkin is never punctual NEVER!!!!!!!!! I drive to another one because this drive through is never not even once good with time and half the time they never have anything . As we speak I’ve been sitting it drive thru for 10 minutes and line hasn’t moved
Atmosphere: 1
Food: 1
Service: 1
Lucks Cruella
Trash. Coffe taste like crap and the maple bacon sandwich i got is cold with warm bacon. They just slapped it together and passed it on. They one near the hospital on 167th is 10x times better. Go there instead trust me.
Atmosphere: 1
Food: 1
Service: 1
Lucks .Cruella
Trash. Coffe taste like crap and the maple bacon sandwich i got is cold with warm bacon. They just slapped it together and passed it on. They one near the hospital on 167th is 10x times better. Go there instead trust me.
Atmosphere: 1
Food: 1
Service: 1
Alan Reed
THIS PLACE HAS GONE TO CRAP WITH THE NEW MANAGMENT, THEY CANNOT EVEN GET THE COFFE RIGHT, NEVER HAVE BLLUEBERRY MUFFINS AT ALL AND THEN WHEN YOU GO BACK IN TO TELL THEM THEY GOT THE COFFE WRONG, THE ALLEGED MANAGER THINKS HE GOT THE ORDER RIGHT AND HAS ATTITUDE ABOUT FIXING THE ORDER, THEMN THEY DO NOT EVEN PLACE ALL THE ITMES IN THE BAG THAT I PAID FOR. ITS 3. SHOTS OF EXRESSO AND 3 SHOTRS OF LIQUID SUGAR!!!! TERRIBLE SERVICE WILL NEVER GTO BACK HERE AGAIN!
Atmosphere: 2
Food: 2
Service: 1
Lucimara Stráda
It's not the first time that we went there, and they didn't have the full food and donuts selections available. And it was not even at closing time. The service was also not very good either.
I ordered a Dunkin Box O' Joe and when l opened it and tried it, it literally wasn't coffee it was water mixed with Coffee! It didn't even taste good and it just tastes like water! Why am l paying for coffee flavored water??? This doesn't make any sense!
This place is the worse ever they really need to close this one down the worker are very rude and they give you want they want to give you not what you order like on come people are spending they're money there, none of my order was right and when I went back in they look at me like I was crazy. they don't need any stars and they don't understand English very well I'm just saying they need some help or close it down.
If I could give a “0” I would.
On December 25, 2024, I went through a drive-thru to order a cinnamon bagel with strawberry cream cheese for my daughter. When I placed my order, I specifically requested that the cream cheese be spread on the bagel. However, when I received my order, I noticed the bagel was wrapped in clear plastic, and the cream cheese was packaged separately on the side.
Confused, I asked the employee why the cream cheese wasn’t spread on the bagel as I had requested. The same person who had taken my order responded, saying, “We put a knife and the cream cheese in the bag.” I explained that this was not what I asked for when I placed my order. He repeated the same response, insisting that the knife and cream cheese were included in the bag.
I didn’t have time to continue the conversation because I was in the process of dropping my son off somewhere. When I got home, I gave the bag to my daughter. She unwrapped the bagel and spread the cream cheese on it herself. As she began eating, I noticed she seemed to be struggling. When I asked what was wrong, she said the bagel was hard.
At that point, I became upset. If the employee had simply followed my request instead of arguing with me, my daughter could have enjoyed her bagel without any issues. Frustrated, I returned to the same Dunkin’ location to address the situation.
When I arrived, I spoke to the same employee, though I didn’t realize it was him at first. I began explaining the issue, but he interrupted me and asked what time I had ordered earlier. After I told him the time, he said, “Oh, you’re the one who wanted the spread on the bagel.” That’s when I recognized him as the same rude person from before.
He then went on to explain that if I didn’t eat the bagel immediately after getting it from the drive-thru, it would become hard. Seriously? I’ve ordered bagels many times before, and I’ve never heard anything so ridiculous.
I started to explain that I had been on the other side of town when I picked up the order, but I caught myself and asked why he was arguing with me again. I requested to speak with a manager, but he claimed there wasn’t one on site. I mentioned that other Dunkin’ locations had no problem spreading cream cheese on bagels, but he insisted it was against company policy.
At this point, I asked him again why he felt the need to argue with me for a second time. Finally, he told me to drive around to the window. He begrudgingly prepared a new bagel, but he rudely shoved it out of the drive-thru window without a word.
This experience left me incredibly disappointed. At the end of the day, if someone doesn’t want to work, they should quit. There’s no reason to ruin someone else’s day with a bad attitude and poor customer service.
Atmosphere: 3
Food: 1
Service: 1
Total disappointment. I don't know what happened to this DD. I work across the street, I've been ordering here for over a year. Since the new management came in the food and service have been terrible. In other words, incorrect orders, the food tastes old, and I even saw one of the cooks coughing into her gloved hands and I had to tell her that she had to change them because she had coughed into them. She looked at me confused. How come the same manager who was next to her and didn't say anything to her. It makes me sick. They gave me my money back and you can be sure I will never go back there. So many comments from all of us who work nearby and the same ones are still there destroying the reputation of this business. Sad.
Atmosphere: 1
Food: 1
Service: 1
I’ve been in South Shore Chicago with better Dunkin Donuts than this one in Miami of all places .
Atmosphere: 1
Food: 1
Service: 1
Had to have had the WORST hash browns ever from this location. I placed a mobile order from my dentist office. 1 min walk. Get there..pick up my order taste them... they were cold, soggy and has a chemical after taste. I told the worker, because I thought they'd make them fresh. Nope..go to the back and in a split sec returned with another God awful order of HB. The tables were disgusting. Asked the girl if they had wet wipes. Nope. I was so over it. I took hand sanitizer and wiped the table. They need to really be re-trained. The store is new, no way service should be this bad
Atmosphere: 2
Food: 1
Service: 1
I ordered a hot caramel latte, medium. She gives me a small. I advised that I ordered a medium. Instead of making a new one, the added American coffee like I can’t tell the difference between a water down coffee and a latte.
Food: 1
Service: 1
I will stand there and 3 people are working no one says anything to you touch pad does not work and they just ignore you because you are black anytime Spanish person walks in it’s all love I been going here for 3 years and this has to be the worst staff
Drive thru is a joke and food looks soggy and doughnuts are always melted.
Atmosphere: 1
Food: 1
Service: 1
If i could give this place 0 stars i would. I rarely write reviews, but my experience at Dublin Do was beyond frustrating. I ordered a plain bagel with cream cheese, toasted. What I received was a soggy, untoasted bagel that barely had a lick of cream cheese on it. It felt like they didn’t even care.
The service was just as disappointing. The staff seemed indifferent and uninterested, making the whole experience even worse. For a place that should excel in something as simple as a bagel, this was a complete fail. Save your time and money—there are far better options out there. the donuts are stale.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This Dunkin is never punctual NEVER!!!!!!!!! I drive to another one because this drive through is never not even once good with time and half the time they never have anything . As we speak I’ve been sitting it drive thru for 10 minutes and line hasn’t moved
Atmosphere: 1
Food: 1
Service: 1
Trash. Coffe taste like crap and the maple bacon sandwich i got is cold with warm bacon. They just slapped it together and passed it on. They one near the hospital on 167th is 10x times better. Go there instead trust me.
Atmosphere: 1
Food: 1
Service: 1
Trash. Coffe taste like crap and the maple bacon sandwich i got is cold with warm bacon. They just slapped it together and passed it on. They one near the hospital on 167th is 10x times better. Go there instead trust me.
Atmosphere: 1
Food: 1
Service: 1
THIS PLACE HAS GONE TO CRAP WITH THE NEW MANAGMENT, THEY CANNOT EVEN GET THE COFFE RIGHT, NEVER HAVE BLLUEBERRY MUFFINS AT ALL AND THEN WHEN YOU GO BACK IN TO TELL THEM THEY GOT THE COFFE WRONG, THE ALLEGED MANAGER THINKS HE GOT THE ORDER RIGHT AND HAS ATTITUDE ABOUT FIXING THE ORDER, THEMN THEY DO NOT EVEN PLACE ALL THE ITMES IN THE BAG THAT I PAID FOR. ITS 3. SHOTS OF EXRESSO AND 3 SHOTRS OF LIQUID SUGAR!!!! TERRIBLE SERVICE WILL NEVER GTO BACK HERE AGAIN!
Atmosphere: 2
Food: 2
Service: 1
It's not the first time that we went there, and they didn't have the full food and donuts selections available. And it was not even at closing time. The service was also not very good either.
Atmosphere: 3
Food: 5
Service: 3
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