These people will take your money and not even get your order right. Customer service is awful.
Sebastian Silva
Management needs to be managed differently here. I ordered the same iced coffee I order daily and for some reason the lady asked me to back up and pull back up. I knew something was wrong, I checked my account t while she charged me. She charged me not only my drink. But she also charged me someone else food after. THAT WAS NO MISTAKE. THAT WAS INTENTIONAL. AND WHEN I CONFRONTED HER - she got nasty as it was my fault. Management needs to be aware!!!!!
Atmosphere: 1
Food: 1
Service: 1
Sammie DeVille
The staff at this location never get your order right... the sausage egg and cheese sandwich was burnt and the cashier was rude...
Atmosphere: 3
Food: 1
Service: 1
Julia Ramirez
Since the management changed the store has been awesome
Atmosphere: 5
Food: 5
Service: 5
Danielle Keener
If you look at my review record it takes a LOT for me to give 1 star. But the woman who works here is EXTREMELY RUDE. I was nothing but nice, and she gave me really bad attitude, and messed up 3 things on my order. I never said a word and smiled the whole time, and she was still nasty. I ordered a bacon egg and cheese sandwich and they gave me a plain bagel in a bag. I ordered 2 donuts and when she only gave me one of them she reprimanded me for (politely) asking for the other one and was pissed and sassy for no reason. Choose another Dunkin location.
Service: 1
Angie Pierre
11am and they don’t have milk? At a coffee place? What’s the point of being open? Only offering whole milk when most people drink other milk types these days. And they’ll have you wait in line for 20 mins when there’s not even a rush of customers. I see why there’s only a 2 star rating. Wish I saw that before I entered the establishment.
BoyKIng
The worst customer service I have seen in Dunkin stores and I have been to many! Nobody speaks English and they have refused to give me a refill on my order ( it was just a black coffee) not even half a cup!
Service: 1
Andy Lamour
Walked in and wasn’t greeted by anyone. Tithe employees just continued on working as if I was invisible. Placed an order on the kiosk and waited for someone to acknowledge me and no one did until a second customer walked in. They started speaking Spanish to one an other and seemed frustrated.
Atmosphere: 1
Food: 3
Service: 1
Galilea Vargas
I ordered a Dunkin Box O' Joe and when l opened it and tried it, it literally wasn't coffee it was water mixed with Coffee! It didn't even taste good and it just tastes like water! Why am l paying for coffee flavored water??? This doesn't make any sense!
Katrina Andrews
This place is the worse ever they really need to close this one down the worker are very rude and they give you want they want to give you not what you order like on come people are spending they're money there, none of my order was right and when I went back in they look at me like I was crazy. they don't need any stars and they don't understand English very well I'm just saying they need some help or close it down.
If I could give a “0” I would. On December 25, 2024, I went through a drive-thru to order a cinnamon bagel with strawberry cream cheese for my daughter. When I placed my order, I specifically requested that the cream cheese be spread on the bagel. However, when I received my order, I noticed the bagel was wrapped in clear plastic, and the cream cheese was packaged separately on the side.
Confused, I asked the employee why the cream cheese wasn’t spread on the bagel as I had requested. The same person who had taken my order responded, saying, “We put a knife and the cream cheese in the bag.” I explained that this was not what I asked for when I placed my order. He repeated the same response, insisting that the knife and cream cheese were included in the bag.
I didn’t have time to continue the conversation because I was in the process of dropping my son off somewhere. When I got home, I gave the bag to my daughter. She unwrapped the bagel and spread the cream cheese on it herself. As she began eating, I noticed she seemed to be struggling. When I asked what was wrong, she said the bagel was hard.
At that point, I became upset. If the employee had simply followed my request instead of arguing with me, my daughter could have enjoyed her bagel without any issues. Frustrated, I returned to the same Dunkin’ location to address the situation.
When I arrived, I spoke to the same employee, though I didn’t realize it was him at first. I began explaining the issue, but he interrupted me and asked what time I had ordered earlier. After I told him the time, he said, “Oh, you’re the one who wanted the spread on the bagel.” That’s when I recognized him as the same rude person from before.
He then went on to explain that if I didn’t eat the bagel immediately after getting it from the drive-thru, it would become hard. Seriously? I’ve ordered bagels many times before, and I’ve never heard anything so ridiculous.
I started to explain that I had been on the other side of town when I picked up the order, but I caught myself and asked why he was arguing with me again. I requested to speak with a manager, but he claimed there wasn’t one on site. I mentioned that other Dunkin’ locations had no problem spreading cream cheese on bagels, but he insisted it was against company policy.
At this point, I asked him again why he felt the need to argue with me for a second time. Finally, he told me to drive around to the window. He begrudgingly prepared a new bagel, but he rudely shoved it out of the drive-thru window without a word.
This experience left me incredibly disappointed. At the end of the day, if someone doesn’t want to work, they should quit. There’s no reason to ruin someone else’s day with a bad attitude and poor customer service.
Atmosphere: 3
Food: 1
Service: 1
iris rachael
Total disappointment. I don't know what happened to this DD. I work across the street, I've been ordering here for over a year. Since the new management came in the food and service have been terrible. In other words, incorrect orders, the food tastes old, and I even saw one of the cooks coughing into her gloved hands and I had to tell her that she had to change them because she had coughed into them. She looked at me confused. How come the same manager who was next to her and didn't say anything to her. It makes me sick. They gave me my money back and you can be sure I will never go back there. So many comments from all of us who work nearby and the same ones are still there destroying the reputation of this business. Sad.
Atmosphere: 1
Food: 1
Service: 1
J M
I’ve been in South Shore Chicago with better Dunkin Donuts than this one in Miami of all places .
Atmosphere: 1
Food: 1
Service: 1
Keke
Had to have had the WORST hash browns ever from this location. I placed a mobile order from my dentist office. 1 min walk. Get there..pick up my order taste them... they were cold, soggy and has a chemical after taste. I told the worker, because I thought they'd make them fresh. Nope..go to the back and in a split sec returned with another God awful order of HB. The tables were disgusting. Asked the girl if they had wet wipes. Nope. I was so over it. I took hand sanitizer and wiped the table. They need to really be re-trained. The store is new, no way service should be this bad
Atmosphere: 2
Food: 1
Service: 1
Yasmin C
I ordered a hot caramel latte, medium. She gives me a small. I advised that I ordered a medium. Instead of making a new one, the added American coffee like I can’t tell the difference between a water down coffee and a latte.
These people will take your money and not even get your order right. Customer service is awful.
Management needs to be managed differently here. I ordered the same iced coffee I order daily and for some reason the lady asked me to back up and pull back up. I knew something was wrong, I checked my account t while she charged me. She charged me not only my drink. But she also charged me someone else food after. THAT WAS NO MISTAKE. THAT WAS INTENTIONAL. AND WHEN I CONFRONTED HER - she got nasty as it was my fault. Management needs to be aware!!!!!
Atmosphere: 1
Food: 1
Service: 1
The staff at this location never get your order right... the sausage egg and cheese sandwich was burnt and the cashier was rude...
Atmosphere: 3
Food: 1
Service: 1
Since the management changed the store has been awesome
Atmosphere: 5
Food: 5
Service: 5
If you look at my review record it takes a LOT for me to give 1 star. But the woman who works here is EXTREMELY RUDE. I was nothing but nice, and she gave me really bad attitude, and messed up 3 things on my order. I never said a word and smiled the whole time, and she was still nasty. I ordered a bacon egg and cheese sandwich and they gave me a plain bagel in a bag. I ordered 2 donuts and when she only gave me one of them she reprimanded me for (politely) asking for the other one and was pissed and sassy for no reason. Choose another Dunkin location.
Service: 1
11am and they don’t have milk? At a coffee place? What’s the point of being open? Only offering whole milk when most people drink other milk types these days. And they’ll have you wait in line for 20 mins when there’s not even a rush of customers. I see why there’s only a 2 star rating. Wish I saw that before I entered the establishment.
The worst customer service I have seen in Dunkin stores and I have been to many! Nobody speaks English and they have refused to give me a refill on my order ( it was just a black coffee) not even half a cup!
Service: 1
Walked in and wasn’t greeted by anyone. Tithe employees just continued on working as if I was invisible. Placed an order on the kiosk and waited for someone to acknowledge me and no one did until a second customer walked in. They started speaking Spanish to one an other and seemed frustrated.
Atmosphere: 1
Food: 3
Service: 1
I ordered a Dunkin Box O' Joe and when l opened it and tried it, it literally wasn't coffee it was water mixed with Coffee! It didn't even taste good and it just tastes like water! Why am l paying for coffee flavored water??? This doesn't make any sense!
This place is the worse ever they really need to close this one down the worker are very rude and they give you want they want to give you not what you order like on come people are spending they're money there, none of my order was right and when I went back in they look at me like I was crazy. they don't need any stars and they don't understand English very well I'm just saying they need some help or close it down.
Restaurantji Recommends
If I could give a “0” I would.
On December 25, 2024, I went through a drive-thru to order a cinnamon bagel with strawberry cream cheese for my daughter. When I placed my order, I specifically requested that the cream cheese be spread on the bagel. However, when I received my order, I noticed the bagel was wrapped in clear plastic, and the cream cheese was packaged separately on the side.
Confused, I asked the employee why the cream cheese wasn’t spread on the bagel as I had requested. The same person who had taken my order responded, saying, “We put a knife and the cream cheese in the bag.” I explained that this was not what I asked for when I placed my order. He repeated the same response, insisting that the knife and cream cheese were included in the bag.
I didn’t have time to continue the conversation because I was in the process of dropping my son off somewhere. When I got home, I gave the bag to my daughter. She unwrapped the bagel and spread the cream cheese on it herself. As she began eating, I noticed she seemed to be struggling. When I asked what was wrong, she said the bagel was hard.
At that point, I became upset. If the employee had simply followed my request instead of arguing with me, my daughter could have enjoyed her bagel without any issues. Frustrated, I returned to the same Dunkin’ location to address the situation.
When I arrived, I spoke to the same employee, though I didn’t realize it was him at first. I began explaining the issue, but he interrupted me and asked what time I had ordered earlier. After I told him the time, he said, “Oh, you’re the one who wanted the spread on the bagel.” That’s when I recognized him as the same rude person from before.
He then went on to explain that if I didn’t eat the bagel immediately after getting it from the drive-thru, it would become hard. Seriously? I’ve ordered bagels many times before, and I’ve never heard anything so ridiculous.
I started to explain that I had been on the other side of town when I picked up the order, but I caught myself and asked why he was arguing with me again. I requested to speak with a manager, but he claimed there wasn’t one on site. I mentioned that other Dunkin’ locations had no problem spreading cream cheese on bagels, but he insisted it was against company policy.
At this point, I asked him again why he felt the need to argue with me for a second time. Finally, he told me to drive around to the window. He begrudgingly prepared a new bagel, but he rudely shoved it out of the drive-thru window without a word.
This experience left me incredibly disappointed. At the end of the day, if someone doesn’t want to work, they should quit. There’s no reason to ruin someone else’s day with a bad attitude and poor customer service.
Atmosphere: 3
Food: 1
Service: 1
Total disappointment. I don't know what happened to this DD. I work across the street, I've been ordering here for over a year. Since the new management came in the food and service have been terrible. In other words, incorrect orders, the food tastes old, and I even saw one of the cooks coughing into her gloved hands and I had to tell her that she had to change them because she had coughed into them. She looked at me confused. How come the same manager who was next to her and didn't say anything to her. It makes me sick. They gave me my money back and you can be sure I will never go back there. So many comments from all of us who work nearby and the same ones are still there destroying the reputation of this business. Sad.
Atmosphere: 1
Food: 1
Service: 1
I’ve been in South Shore Chicago with better Dunkin Donuts than this one in Miami of all places .
Atmosphere: 1
Food: 1
Service: 1
Had to have had the WORST hash browns ever from this location. I placed a mobile order from my dentist office. 1 min walk. Get there..pick up my order taste them... they were cold, soggy and has a chemical after taste. I told the worker, because I thought they'd make them fresh. Nope..go to the back and in a split sec returned with another God awful order of HB. The tables were disgusting. Asked the girl if they had wet wipes. Nope. I was so over it. I took hand sanitizer and wiped the table. They need to really be re-trained. The store is new, no way service should be this bad
Atmosphere: 2
Food: 1
Service: 1
I ordered a hot caramel latte, medium. She gives me a small. I advised that I ordered a medium. Instead of making a new one, the added American coffee like I can’t tell the difference between a water down coffee and a latte.
Food: 1
Service: 1
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