Today service was very nice,Jordan and Lady Cashier been very friendly and respectful,Keep going the same way guys and i appreciate you!
Atmosphere: 5
Service: 5
Elizabeth Hines
Very quick service
Atmosphere: 5
Food: 5
Service: 5
Yamica D.
Serious Concerns About Manager’s Behavior and Store Hygiene!
As a loyal Dunkin’ customer, I was extremely disappointed by a recent experience at this location due to the unprofessional behavior of the manager.
I ordered a Box O’ Joe through the drive-thru and was kindly assisted by a young African-American female employee who said I could receive 2–3 extra cups. While waiting, another staff member brought the coffee but forgot the cups, cream, and sugar. He was polite and went back inside to get them. I also went in to remind them about the extra cups.
While speaking to the staff member, a woman suddenly began yelling from across the store. She identified herself as the manager and continued shouting despite me calmly explaining there was no issue. I approached her to avoid a scene and asked for the extra cups. She rudely refused, citing “corporate policy,” even after the drive-thru employee confirmed it was okay. I offered to pay, but she still refused and remained hostile.
She also appeared visibly sick, had poor oral hygiene (teeth appears decaying), and was handling food without PPE while shouting as she was fixing the donut case—raising serious health concerns. When I asked her name, she said “Nora,” though I’m not sure if its true - she is caucasion. After I said I would contact corporate, she and another employee laughed.
This experience was unacceptable and reflects poorly on the Dunkin’ brand. The other staff were professional, respectful and kind, but the manager created a hostile and unsanitary environment. I urge Dunkin’ to investigate this matter.
Atmosphere: 1
Service: 1
kimberly civil
Ruined my morning with an undercooked bagels and wrong coffee order. So disappointed. Was in a rush, couldn’t go back 😞
Food: 1
Michelle C.
Poor customer service. Rude staff.
Atmosphere: 1
Food: 3
Service: 1
Heberton Bueno
Just walk out of the store after standing for a good 6 minutes in front of the cashier. No body took my order, neither made eye contact. I may by invisible to them today … tks god there are another coffee shops around..
Atmosphere: 2
Service: 1
Spencer
The staff was excellent, fast and the quality of the food was at it's finest. The manager lady was super nice and smiled while giving me the food. Well done, we'll be coming to this one.All the time, even though there are so many that I pass on the way to work
Atmosphere: 5
Food: 5
Service: 5
Joseph
Was out of everything and then didn’t offer any substitutes.
Atmosphere: 1
Food: 1
Service: 1
Melody Serenity
I had a great time at this Hostel and Mica and Paola were great to work with and they were very attentive to my needs. I appreciate this place. Great staff and place to stay!
Came to the location and waited 5 minutes in the drive thru and nobody came to take the order. Turns out they close at 8pm and I got there at 7:40pm. Apparently they close before the posted time.
Service: 1
loren N
Went in for a sweet treat and was happily greeted by Maria. She was kind to my daughter , just a lovely interaction. Thank you!
Great service
Atmosphere: 5
Food: 5
Service: 5
Today service was very nice,Jordan and Lady Cashier been very friendly and respectful,Keep going the same way guys and i appreciate you!
Atmosphere: 5
Service: 5
Very quick service
Atmosphere: 5
Food: 5
Service: 5
Serious Concerns About Manager’s Behavior and Store Hygiene!
As a loyal Dunkin’ customer, I was extremely disappointed by a recent experience at this location due to the unprofessional behavior of the manager.
I ordered a Box O’ Joe through the drive-thru and was kindly assisted by a young African-American female employee who said I could receive 2–3 extra cups. While waiting, another staff member brought the coffee but forgot the cups, cream, and sugar. He was polite and went back inside to get them. I also went in to remind them about the extra cups.
While speaking to the staff member, a woman suddenly began yelling from across the store. She identified herself as the manager and continued shouting despite me calmly explaining there was no issue. I approached her to avoid a scene and asked for the extra cups. She rudely refused, citing “corporate policy,” even after the drive-thru employee confirmed it was okay. I offered to pay, but she still refused and remained hostile.
She also appeared visibly sick, had poor oral hygiene (teeth appears decaying), and was handling food without PPE while shouting as she was fixing the donut case—raising serious health concerns. When I asked her name, she said “Nora,” though I’m not sure if its true - she is caucasion. After I said I would contact corporate, she and another employee laughed.
This experience was unacceptable and reflects poorly on the Dunkin’ brand. The other staff were professional, respectful and kind, but the manager created a hostile and unsanitary environment. I urge Dunkin’ to investigate this matter.
Atmosphere: 1
Service: 1
Ruined my morning with an undercooked bagels and wrong coffee order. So disappointed. Was in a rush, couldn’t go back 😞
Food: 1
Poor customer service. Rude staff.
Atmosphere: 1
Food: 3
Service: 1
Just walk out of the store after standing for a good 6 minutes in front of the cashier. No body took my order, neither made eye contact.
I may by invisible to them today … tks god there are another coffee shops around..
Atmosphere: 2
Service: 1
The staff was excellent, fast and the quality of the food was at it's finest. The manager lady was super nice and smiled while giving me the food. Well done, we'll be coming to this one.All the time, even though there are so many that I pass on the way to work
Atmosphere: 5
Food: 5
Service: 5
Was out of everything and then didn’t offer any substitutes.
Atmosphere: 1
Food: 1
Service: 1
I had a great time at this Hostel and Mica and Paola were great to work with and they were very attentive to my needs. I appreciate this place. Great staff and place to stay!
Atmosphere: 5
Food: 5
Service: 5
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Jefa and Sara are great! Great service
Atmosphere: 5
Food: 5
Service: 5
I love how fresh the donuts always are!!
Atmosphere: 5
Food: 5
Service: 5
Came to the location and waited 5 minutes in the drive thru and nobody came to take the order. Turns out they close at 8pm and I got there at 7:40pm. Apparently they close before the posted time.
Service: 1
Went in for a sweet treat and was happily greeted by Maria. She was kind to my daughter , just a lovely interaction.
Thank you!
Atmosphere: 5
Food: 5
Service: 5
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