Subway
Eastern Shores Plaza, 3461 NE 163rd St, North Miami Beach
(305) 944-8970
Recent Reviews
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I highly recommend this location, it’s definitely my favorite.
Atmosphere: 5
Food: 5
Service: 5
Ordered a grilled chicken( specifically put in the notes)didn’t follow instructions I even ask the gentleman before leaving if they put the grill chicken he said yes last time I order
Atmosphere: 1
Food: 1
Service: 1
Avoid this Subway if you can. Management does a pathetic job in running this one. Only had 1 employee making subs while’s there’s a long line and no help.
Atmosphere: 2
Food: 4
Service: 3
I'm so tired of driving farther because this place refuses to get it together. They open close whenever they want. First couple times I came i couldn't use my app with rewards or coupons because they refuse to learn how to use the machine so they rather lie and tell me it don't work, then the guy tells me today there's no soup cause they don't make soup on Sundays. My husband has had countless issues because no one ever speaks English. I'm so over it. They are right next to my house but I have to drive all the way to skylake for actual service. It's ridiculous and it's been like this for years. They need training and ingles sin barreras.
Atmosphere: 1
Food: 1
Service: 1
I love ordering from the app and I love Subway. HOWEVER, the app has the issue that it doesn’t prompt you to choose a location for every order and chooses the last order location as default. It only shows you the location you made the order to at the end of placing the payment, AND YOU CAN’T CANCEL ON YOUR END in the app, and THE WORST PART is that stores DOESN’T KNOW THIS. 5 out of the 4 times this has happened to me, I’ve had to call the store right away and they say “oh just cancel it”, and I have to insist that I can’t do it till they thankfully figure it out and issue my refund. However, that one time out of the 5, and this was just last week, I called but THIS location has their phone number disconnected. I had no one to contact, the location was an hour away from me, and the app doesn’t let me cancel. I had to accept my fate and lose my order and money, and stay hungry for the day. It’s frustrating because every other food chain app prompts you to choose the right location as the first step in the order, and even tho it ‘may be my fault’ for not checking the location I was ordering from, many times me as an user, I’m ordering quickly midwork and that’s why this mistakes happens, but it’s the inability of the app to support it, and in this case, the store not being able to respond. Frustrating, not ordering from Subway again till that issue is solved.
Atmosphere: 1
Food: 5
Service: 1
Thank you for your time and effort to help me choose a sandwich for my family and helping us make the best even though you was closing you still gain respect thanks you Justin appreciate you
Atmosphere: 5
Food: 5
Service: 5
He makes a great sandwich Impressive justin and made my kids happy and he came in with family lost my condolence and still did great job thank you for your service making a good sandwich for me who ever hire him did a great thing 7-16-2025
Atmosphere: 5
Food: 5
Service: 5
Thank you Justin for your service on 07-9-2025 and making me a wonderful sandwich
Atmosphere: 5
Food: 5
Service: 5
Thank you Justin for your excellent service at Subway. appreciate you making my sandwich well done, and as I order on 07-11-25 at 3pm
Atmosphere: 5
Food: 5
Service: 5
These ladies move slower then molasses. Waited 15min and they didn’t even make ONE full sandwich so had to walk out.
Also they didn’t have any ingredients anyway….during the lunch rush.
Not sure how they maintain a franchise license. Absurd.
Restaurantji Recommends
The older lady making our order didn’t understand us whatsoever, which isn’t a big deal but the other younger lady who did speak a little bit of English was not helping her at all. She was rude to us. Sweeping over our feet. Ignoring us. Never again. This place sucks.
Atmosphere: 1
Food: 1
Service: 1
I don't even think the owners care enough to check their own google reviews and see they have the WORST SUBWAY in the WORLD.
Atmosphere: 1
Food: 1
Service: 1
No one was in the store but me and she told me to wait until she makes her 2 online orders before taking mine while I’m the only one in the store smh
Atmosphere: 2
Food: 2
Service: 2
Simply the worst customer service ive ever experienced. Workers are in their own world behind that counter.
Atmosphere: 1
Food: 1
Service: 1
Hands down, THE WORST SUBWAY and have been for years! ALWAYS mess up the order, the bill, and usually Both! Am soo wanting them to sell out and switch owners.
When I do go back, I hope for a better experience but never ever happens
I'm done
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