Subway

I love ordering from the app and I love Subway. HOWEVER, the app has the issue that it doesn’t prompt you to choose a location for every order and chooses the last order location as default. It only shows you the location you made the order to at the end of placing the payment, AND YOU CAN’T CANCEL ON YOUR END in the app, and THE WORST PART is that stores DOESN’T KNOW THIS. 5 out of the 4 times this has happened to me, I’ve had to call the store right away and they say “oh just cancel it”, and I have to insist that I can’t do it till they thankfully figure it out and issue my refund. However, that one time out of the 5, and this was just last week, I called but THIS location has their phone number disconnected. I had no one to contact, the location was an hour away from me, and the app doesn’t let me cancel. I had to accept my fate and lose my order and money, and stay hungry for the day. It’s frustrating because every other food chain app prompts you to choose the right location as the first step in the order, and even tho it ‘may be my fault’ for not checking the location I was ordering from, many times me as an user, I’m ordering quickly midwork and that’s why this mistakes happens, but it’s the inability of the app to support it, and in this case, the store not being able to respond. Frustrating, not ordering from Subway again till that issue is solved.

Atmosphere: 1

Food: 5

Service: 1

Thank you for your time and effort to help me choose a sandwich for my family and helping us make the best even though you was closing you still gain respect thanks you Justin appreciate you

Atmosphere: 5

Food: 5

Service: 5

He makes a great sandwich Impressive justin and made my kids happy and he came in with family lost my condolence and still did great job thank you for your service making a good sandwich for me who ever hire him did a great thing 7-16-2025

Atmosphere: 5

Food: 5

Service: 5

Thank you Justin for your service on 07-9-2025 and making me a wonderful sandwich

Atmosphere: 5

Food: 5

Service: 5

Thank you Justin for your excellent service at Subway. appreciate you making my sandwich well done, and as I order on 07-11-25 at 3pm

Atmosphere: 5

Food: 5

Service: 5

These ladies move slower then molasses. Waited 15min and they didn’t even make ONE full sandwich so had to walk out.

Also they didn’t have any ingredients anyway….during the lunch rush.

Not sure how they maintain a franchise license. Absurd.

The older lady making our order didn’t understand us whatsoever, which isn’t a big deal but the other younger lady who did speak a little bit of English was not helping her at all. She was rude to us. Sweeping over our feet. Ignoring us. Never again. This place sucks.

Atmosphere: 1

Food: 1

Service: 1

I don't even think the owners care enough to check their own google reviews and see they have the WORST SUBWAY in the WORLD.

Atmosphere: 1

Food: 1

Service: 1

No one was in the store but me and she told me to wait until she makes her 2 online orders before taking mine while I’m the only one in the store smh

Atmosphere: 2

Food: 2

Service: 2

Simply the worst customer service ive ever experienced. Workers are in their own world behind that counter.

Atmosphere: 1

Food: 1

Service: 1

Hands down, THE WORST SUBWAY and have been for years! ALWAYS mess up the order, the bill, and usually Both! Am soo wanting them to sell out and switch owners.
When I do go back, I hope for a better experience but never ever happens
I'm done

Door reads open but Unfortunately it is not, false advertising of hours and no employees in site. Called a few times not even a ring, maybe this location is out of business and I’m not aware. This is the 3rd time I’ve come before 10:00P.M. And no service was available, last time the lady in the store said they were closed 30 minutes before time and then locked the door at 930 while her and a male employee watched us and conversed.

Atmosphere: 1

Food: 1

Service: 1

They do not speak English at all, so every online order is completely messed up and there is no way to explain anything.

Atmosphere: 2

Food: 2

Service: 1

I went in about two nights ago and had THE WORST customer service experience I’ve ever had to date. There was a younger cuban lady working who was extremely unprofessional. She was rude and kept making faces as I was trying to level with her about my order being wrong. She didn’t want to find a solution, she just wanted to argue. I asked for her name cause I preferred to speak to a manager at that point and she refused to give her name . I have worked in food service before so I’m well aware of how hard it gets sometimes but to go out of your way to be rude to a customer for no reason is beyond me . Do not go here and if you see a younger cuban lady, short with black hair, do yourself the favor and just leave .

Atmosphere: 1

Food: 2

Service: 1

I did an online order and i am waiting for in the
Store and she told me you have to wait because the customer is first so what am i ? The Worst customer service