Kallie went above and beyond customer service.She is definitely a good employee to keep at any establishment.
Chris Rodriguez
I rarely leave bad reviews, but my experience at this Wendy’s in Northport was truly disappointing and needs to be addressed. After waiting over five minutes for my order, I received my food cold and missing the sauce I specifically requested when placing my order. When I politely asked for the sauce at the window, the employee(a dark skin male) was extremely rude and slammed the sliding service window shut in my face without saying a word.
This level of customer service is completely unacceptable. If you’re working in a customer-facing role, the bare minimum should be common courtesy and respect. Being short-staffed or having a rough day doesn’t give anyone the right to treat customers poorly.
To make matters worse, the cold food shows a clear lack of care or attention to quality along with getting my burger with onions and pickles after I specifically said no onions or pickles. If I were the owner or manager, I’d be seriously concerned about who is representing my business. This kind of behavior not only pushes loyal customers away—it damages the brand as a whole.
I hope management sees this and makes the necessary changes so future customers don’t have to go through a similar experience
Breanna
6:38 pm on may 29th 2025, I encounter once again rude service, the moment the guy went on the speaker he was rude and you could tell he was not having a good day and seemed like he hated his life. Then getting to the window we went to hand him cash and he goes “ I told you card only on the speaker” and in fact he did not and he still continues to be rude. Sad that I’m pretty sure that was the general Maniger wearing the blue shirt, and that’s sad you thinks it’s okay to act like that towards people.
Jaimie Suzi
Awful. Awful. Awful. Avoid. Waited an hour in the drivethrough and the line moved two cars. They are the worst Wendy's in America.
Atmosphere: 1
Food: 1
Service: 1
Vincent JR
Staff comes off as miserable. Very unpleasant atmosphere. Food is not constantly fresh. For a new Wendy location, this is disappointing.
Atmosphere: 1
Food: 3
Service: 1
Julie Meeks
Way over priced! We were charged $10.79 plus.50 cents each for a "crabby patties" meal! Basically a cheeseburger and fries. Unbelievable! It was okay for a burger but don't waste your money! You can go into a sit down restaurant and get much more for your money. And their air wasn't even on. Granted we just had a hurricane hit, but if they are going to have the dining room open it should have air on.
Graham Ross
The food is fast, the staff are courteous, the icees are amazing. The only let down was the food itself. The patty just felt a touch flavorless, the lettuce a bit limp, the bun was slightly soggy and the fries were like damp twigs. Now, we have just been through a dock strike, so it's possibly a bad timing thing caused by delayed deliveries, so I will go back and check again, and it's still way ahead of McDonalds.
Atmosphere: 3
Food: 3
Service: 5
Isabelle Raphial
I'm not sure why this Wendys has such bad reviews. I've been here a decent number of times and each time the food is made really well. There used to be a long wait time, but that was because they had just opened at this location. The salads specifically are fantastic! Never had a bad salad here.
Atmosphere: 5
Food: 5
Service: 5
Logic First
I had the coolest conversation with one of the employees about local foods. I’m always looking for a cool place to grab a bit and this Wendy’s employee was for friendly, and helpful all while I waited the 10 mins to get my Wendy’s order. Really kind guy.
Atmosphere: 5
Food: 5
Service: 5
Jason Thevenin
Literally worst Wendy’s in all of Florida constantly bad food constantly forgetting food through the drive-through. They’re pop machine taste like poison For some reason just shut down do us all a favor and just close.
Went to the drive thru and the person taking my order forgot a burger and I couldn't get a receipt because the paper ran out. I now had to go inside and explain how I was missing a burger and no receipt. The manager made it all ok.
Atmosphere: 3
Food: 3
Service: 3
Jacob Brache
Worst Wendy's Ive ever been to, I was standing at the register for about 15 minutes they saw me and nobody said anything until they screamed at me from the fries section that I needed to used the kiosk, I told them that I didn’t know how to use it and didn’t have my glasses with me, they still didn’t care and refused to take my order trying to force me to use the kiosk, I got the hell out of there and never will go back.
The staff is the rudest and unprofessional people Ive encountered in a fast food restaurant.
Food is not cook properly and bad tasting.
I would steer away from this place there are better options in the area.
Atmosphere: 1
Food: 1
Service: 1
Galadia Murphy
We received the wrong flavour of sauced chicken nuggets, but the group made it right. The women's bathroom however, left much to be desired.
Atmosphere: 4
Food: 4
Service: 5
Jason Anderson
The food was sooooo bad I couldn't even eat it..
Atmosphere: 1
Food: 1
Service: 1
Nicole Lizabeth
I went to this Wendy's at 3:00pm and the employees locked the lobby. I have no idea why, no sign or anything. So, I had to order in the drive though. I ordered a kid's meal and they didn't give me the fries or drink. They charged me separately for the 4 piece nuggets and drink... I don't think they know what they are doing here at all. They charged me over 7 dollars for my food when it should have only been around 5.
Kallie went above and beyond customer service.She is definitely a good employee to keep at any establishment.
I rarely leave bad reviews, but my experience at this Wendy’s in Northport was truly disappointing and needs to be addressed. After waiting over five minutes for my order, I received my food cold and missing the sauce I specifically requested when placing my order. When I politely asked for the sauce at the window, the employee(a dark skin male) was extremely rude and slammed the sliding service window shut in my face without saying a word.
This level of customer service is completely unacceptable. If you’re working in a customer-facing role, the bare minimum should be common courtesy and respect. Being short-staffed or having a rough day doesn’t give anyone the right to treat customers poorly.
To make matters worse, the cold food shows a clear lack of care or attention to quality along with getting my burger with onions and pickles after I specifically said no onions or pickles. If I were the owner or manager, I’d be seriously concerned about who is representing my business. This kind of behavior not only pushes loyal customers away—it damages the brand as a whole.
I hope management sees this and makes the necessary changes so future customers don’t have to go through a similar experience
6:38 pm on may 29th 2025, I encounter once again rude service, the moment the guy went on the speaker he was rude and you could tell he was not having a good day and seemed like he hated his life. Then getting to the window we went to hand him cash and he goes “ I told you card only on the speaker” and in fact he did not and he still continues to be rude. Sad that I’m pretty sure that was the general Maniger wearing the blue shirt, and that’s sad you thinks it’s okay to act like that towards people.
Awful. Awful. Awful. Avoid. Waited an hour in the drivethrough and the line moved two cars. They are the worst Wendy's in America.
Atmosphere: 1
Food: 1
Service: 1
Staff comes off as miserable. Very unpleasant atmosphere. Food is not constantly fresh. For a new Wendy location, this is disappointing.
Atmosphere: 1
Food: 3
Service: 1
Way over priced! We were charged $10.79 plus.50 cents each for a "crabby patties" meal! Basically a cheeseburger and fries. Unbelievable! It was okay for a burger but don't waste your money! You can go into a sit down restaurant and get much more for your money. And their air wasn't even on. Granted we just had a hurricane hit, but if they are going to have the dining room open it should have air on.
The food is fast, the staff are courteous, the icees are amazing. The only let down was the food itself. The patty just felt a touch flavorless, the lettuce a bit limp, the bun was slightly soggy and the fries were like damp twigs. Now, we have just been through a dock strike, so it's possibly a bad timing thing caused by delayed deliveries, so I will go back and check again, and it's still way ahead of McDonalds.
Atmosphere: 3
Food: 3
Service: 5
I'm not sure why this Wendys has such bad reviews. I've been here a decent number of times and each time the food is made really well. There used to be a long wait time, but that was because they had just opened at this location. The salads specifically are fantastic! Never had a bad salad here.
Atmosphere: 5
Food: 5
Service: 5
I had the coolest conversation with one of the employees about local foods. I’m always looking for a cool place to grab a bit and this Wendy’s employee was for friendly, and helpful all while I waited the 10 mins to get my Wendy’s order. Really kind guy.
Atmosphere: 5
Food: 5
Service: 5
Literally worst Wendy’s in all of Florida constantly bad food constantly forgetting food through the drive-through. They’re pop machine taste like poison For some reason just shut down do us all a favor and just close.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went to the drive thru and the person taking my order forgot a burger and I couldn't get a receipt because the paper ran out. I now had to go inside and explain how I was missing a burger and no receipt. The manager made it all ok.
Atmosphere: 3
Food: 3
Service: 3
Worst Wendy's Ive ever been to, I was standing at the register for about 15 minutes they saw me and nobody said anything until they screamed at me from the fries section that I needed to used the kiosk, I told them that I didn’t know how to use it and didn’t have my glasses with me, they still didn’t care and refused to take my order trying to force me to use the kiosk, I got the hell out of there and never will go back.
The staff is the rudest and unprofessional people Ive encountered in a fast food restaurant.
Food is not cook properly and bad tasting.
I would steer away from this place there are better options in the area.
Atmosphere: 1
Food: 1
Service: 1
We received the wrong flavour of sauced chicken nuggets, but the group made it right. The women's bathroom however, left much to be desired.
Atmosphere: 4
Food: 4
Service: 5
The food was sooooo bad I couldn't even eat it..
Atmosphere: 1
Food: 1
Service: 1
I went to this Wendy's at 3:00pm and the employees locked the lobby. I have no idea why, no sign or anything. So, I had to order in the drive though. I ordered a kid's meal and they didn't give me the fries or drink. They charged me separately for the 4 piece nuggets and drink... I don't think they know what they are doing here at all. They charged me over 7 dollars for my food when it should have only been around 5.
Atmosphere: 1
Food: 2
Service: 1
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