I eat here from time to time and really enjoy their food
Food: 5
Service: 5
John Dav
I was a customer of the Palm Harbor location for years. Due to that location's renovation and temporary closure, I started ordering via Uber Eats from the Trinity location approximately 2 to 4 times per month. Nearly every order from Trinity had missing items, with two recurring issues:
First, when ordering The Chick sandwich meal or a Chicken Salad Melt meal with an additional scoop as the included side, along with a separate Quick Chick, nearly 50% of the time my included side was missing. Only the sandwich and the separate Quick Chick would arrive. This issue makes no sense since I paid for a meal that explicitly includes the side, and separately paid for an additional Quick Chick, intended for someone else who prefers the larger portion with crackers. Despite multiple calls, no explanation was provided, and the issue continued repeatedly, most recently on Friday, 7/25/2025.
The second consistent problem was the failure to include crackers with orders, including those with Quick Chicks. Again, no explanation was provided during calls, despite the issue happening repeatedly, nearly half the time. Importantly, Quick Chick orders always come with crackers, according to an employee there one of the times that I called. Every order I placed included one or two meals with scoop sides and always had a separate Quick Chick ordered as well. Given this, there should never have been an instance where crackers weren't provided, even according to their apparent stated policy of not providing crackers with meal-only orders, something an employee told me on the phone as well. In contrast, the Palm Harbor location consistently provided crackers with every order, including meals with a scoop as the side.
This location urgently needs better quality control and process improvements to ensure order accuracy and consistency. These ongoing mistakes are unacceptable, especially given the high quality of the food. Careless but consistent mistakes should be quickly resolved. This definitely appears to be a management problem, I don't blame the employees, there's obviously a lack of training or addressing of these things. This isn't rocket science and a capable manager should be able to solve this in a single day, using a single check sheet that would take employees 10 seconds or less to review for every order going out. It's also potentially a POS problem, but regardless it's such a simple thing it needs to be fixed ASAP. We're not solving the theory of everything here, were ensuring to include a meal's side item... And crackers...
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Cookies, Chicken Salad, Classic Carol
Megan Sell
Amazing food and customer service! The staff goes above and beyond to give their customers the best service. My family enjoys dinning at this location!
Atmosphere: 5
Food: 5
Service: 5
Vin
I stop by for lunch when I work in area. I order the “Old Olivia South” and it hits the spot every time. Very friendly staff.
We were helped by an amazing one named Esther. She was amazing and helped my find the perfect flavor for my chicken sandwhich. I Will definitely be returning.
Jerry Leonard
Ordered the Turkey Club toasted on white with Max & Cheese as a side. The sandwich was ok at best. The Bacon was unidentifiable on the sandwich. But the real highlight was the Max & Cheese was cold. Who likes cold Max & Cheese, not me. Took it back and the best they could do to warm it up was over microwave it so the Cheese became clumpy. The taste was the the number of star I gave....2. To bad to eat. My recommendation is stick with the cookie.
We just met Sunni in the dining area and she absolutely made our visit so special. She is the sweetest ray of sunshine. We look forward to going back next week just so we can visit with her!! The food was exceptional as always :)
sandy corbett
Wish had the opportunity to try this Chicken Salad Chicks. I walked in and waited for someone to greet me, ask me if I could help you. If you need help finding anything, would you like the sample something. Unfortunately, these are the things I heard them ask and said to the customers before me and the 4 customers that walked in after me. I'm assuming I wasn't the RIGHT type of customer for this faculty, but the one before me and after me was the RIGHT type.
FIRST TIME GOING HERE WAS VERY GOOD FOOD AND DRIVE UP SERVICE WAS A PLEASURE.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich, Chicken Salad
Nancy N
I ate lunch here with a colleague on busy day. The employees very extremely friendly. We were greeted with a smile and felt welcomed. They let us taste test different flavors of chicken salad and helped by explaining menu choices. The manager came by our table to check on us and was very nice. The food was delicious and it was a great first time eating here. I downloaded the app after I left. Will be coming again. Hope the app gives some good deals once in a while!
The young lady that assisted today was ANNA, how delightful she was and a smiling face. Very attentive to my order l. Highly impressed
Food: 5
Service: 5
Love their chicken salad sandwiches. Friendly helpful service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Chicken Salad, Sandwich, Broccoli Salad, Turkey Club, Fancy Nancy Chicken Salad Sandwich
I eat here from time to time and really enjoy their food
Food: 5
Service: 5
I was a customer of the Palm Harbor location for years. Due to that location's renovation and temporary closure, I started ordering via Uber Eats from the Trinity location approximately 2 to 4 times per month. Nearly every order from Trinity had missing items, with two recurring issues:
First, when ordering The Chick sandwich meal or a Chicken Salad Melt meal with an additional scoop as the included side, along with a separate Quick Chick, nearly 50% of the time my included side was missing. Only the sandwich and the separate Quick Chick would arrive. This issue makes no sense since I paid for a meal that explicitly includes the side, and separately paid for an additional Quick Chick, intended for someone else who prefers the larger portion with crackers. Despite multiple calls, no explanation was provided, and the issue continued repeatedly, most recently on Friday, 7/25/2025.
The second consistent problem was the failure to include crackers with orders, including those with Quick Chicks. Again, no explanation was provided during calls, despite the issue happening repeatedly, nearly half the time. Importantly, Quick Chick orders always come with crackers, according to an employee there one of the times that I called. Every order I placed included one or two meals with scoop sides and always had a separate Quick Chick ordered as well. Given this, there should never have been an instance where crackers weren't provided, even according to their apparent stated policy of not providing crackers with meal-only orders, something an employee told me on the phone as well. In contrast, the Palm Harbor location consistently provided crackers with every order, including meals with a scoop as the side.
This location urgently needs better quality control and process improvements to ensure order accuracy and consistency. These ongoing mistakes are unacceptable, especially given the high quality of the food. Careless but consistent mistakes should be quickly resolved. This definitely appears to be a management problem, I don't blame the employees, there's obviously a lack of training or addressing of these things. This isn't rocket science and a capable manager should be able to solve this in a single day, using a single check sheet that would take employees 10 seconds or less to review for every order going out. It's also potentially a POS problem, but regardless it's such a simple thing it needs to be fixed ASAP. We're not solving the theory of everything here, were ensuring to include a meal's side item... And crackers...
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Cookies, Chicken Salad, Classic Carol
Amazing food and customer service! The staff goes above and beyond to give their customers the best service. My family enjoys dinning at this location!
Atmosphere: 5
Food: 5
Service: 5
I stop by for lunch when I work in area. I order the “Old Olivia South” and it hits the spot every time. Very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Love the food here, service was great also.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Jalapeno Holly, Dixie Chick
Standard chain restaurant
Atmosphere: 4
Food: 4
Service: 4
We were helped by an amazing one named Esther. She was amazing and helped my find the perfect flavor for my chicken sandwhich. I Will definitely be returning.
Ordered the Turkey Club toasted on white with Max & Cheese as a side. The sandwich was ok at best. The Bacon was unidentifiable on the sandwich. But the real highlight was the Max & Cheese was cold. Who likes cold Max & Cheese, not me. Took it back and the best they could do to warm it up was over microwave it so the Cheese became clumpy. The taste was the the number of star I gave....2. To bad to eat. My recommendation is stick with the cookie.
Restaurantji Recommends
We just met Sunni in the dining area and she absolutely made our visit so special. She is the sweetest ray of sunshine. We look forward to going back next week just so we can visit with her!! The food was exceptional as always :)
Wish had the opportunity to try this Chicken Salad Chicks. I walked in and waited for someone to greet me, ask me if I could help you. If you need help finding anything, would you like the sample something. Unfortunately, these are the things I heard them ask and said to the customers before me and the 4 customers that walked in after me. I'm assuming I wasn't the RIGHT type of customer for this faculty, but the one before me and after me was the RIGHT type.
Atmosphere: 1
Food: 1
Service: 1
Great chicken salad. Goodxprices. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Salad, Sandwich, Chicken Salad
FIRST TIME GOING HERE WAS VERY GOOD FOOD AND DRIVE UP SERVICE WAS A PLEASURE.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich, Chicken Salad
I ate lunch here with a colleague on busy day. The employees very extremely friendly. We were greeted with a smile and felt welcomed. They let us taste test different flavors of chicken salad and helped by explaining menu choices. The manager came by our table to check on us and was very nice. The food was delicious and it was a great first time eating here. I downloaded the app after I left. Will be coming again. Hope the app gives some good deals once in a while!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grape Salad, Cookies, Chicken Salad
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