Dunkin'
17691 Gunn Hwy, Odessa
(813) 920-4460
Recent Reviews
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I’ve been coming to this location for years and they have recently been going down hill. There’s new employees every time I go which tells me the turnover is rough. Whenever they make a mistake I handle it with grace and go about my day but this time it’s ridiculous. They are always miserable over the microphone. I ordered a triple iced espresso with whole milk and French vanilla and I was handed a hot espresso. When I kindly told them it was a mistake, Instead of remaking it they took the drink and put a few ice cubes in the hot drink and handed it back to me…. In a hot paper coffee cup. I then went inside to ask them to remake it correctly and they gave me an iced espresso basically half full and barely any milk in it. At what point is this acceptable. I work in the food service as well and have respect for what restaurant workers deal with but I would never treat a customer this way especially with how kind I am as a customer.
Food: 1
Service: 1
Disgusting establishment and rude employees
Atmosphere: 1
Food: 1
Service: 1
We love Connor and David. They gave us SUPERIOR service. We will definitely return.
Walked in, stood there waiting. Asked for help and lady yelled she was sweeping. Guess the floor mattered more than customers. Rude and unprofessional. Horrible.
Atmosphere: 1
Food: 1
Service: 1
by far the worse dunkin ever. Save your money and time by not coming to this one.
Atmosphere: 1
Food: 1
Service: 1
You can’t order munchkin donuts or ANY donuts on uber eats at this location. Isn’t the name of the restaurant Dunkin DONUTS??
fast drive through, very polite service
Food: 5
Service: 5
It aDunkin, great coffee, donuts, Muffins, Bagels & more
Atmosphere: 4
Food: 5
Service: 4
Staff is always super friendly, especially the drive through. Only thing is a lack in consistency of the special order drinks however this seems to be a common issue in the industry.
Atmosphere: 5
Food: 4
Service: 5
This Dunkin sucks so bad. I’ve been coming here for a few years now (the only one by me), and it’s progressively gotten worse. There’s no consistency with how the drinks are made, but if you like all cream and 0 coffee then I guess this is the place for you.
If you ask them to add on any extra coffee at the window (after seeing your purely cream $6 latte) they’ll tell you no and they won’t offer to remake it, or if they do they’ll have an attitude about it.
0 stars.
Restaurantji Recommends
Didn't make my drinks right. Coffee tasted off. Was kinda slow
Atmosphere: 1
Food: 1
Service: 1
Friendly, efficient service. Good coffee. Good donut assortment.
Atmosphere: 5
Food: 5
Service: 5
Dunkin is always good! ❤️ ❤️
Atmosphere: 5
Food: 5
Service: 5
Awesome donuts and coffee.
Atmosphere: 4
Food: 4
Service: 4
Used the app easy
Atmosphere: 5
Food: 5
Service: 5
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