I really do love this Dunkin’ but I was very unsatisfied after drinking coffee grinds first thing in the morning. I never really gave problems but this was truly nasty and distasteful
ANDREA STANLEY
Too many times when ordering my fav. Snacking bacon ,and hot coffee, extra cream and unsweetened toasted almond. The bacon is severely undercooked and sometimes bringing me iced coffee. Yesterday was the last straw! And when I went back for a refund and after me pointing out there was apology she ( girl with the glasses) still offered no apology. Stating she can go back and cook the bacon. I asked for a refund. Things happen, but her customer service sucks!!
Atmosphere: 1
Food: 1
Service: 1
Sammi La Rosa
Brianna the manager was so professional and helpful. I needed 6 dozen donuts for an event the next day and she was able to help and get us situated. I highly recommend this store for your coffee needs!
Atmosphere: 5
Food: 5
Service: 5
Sal Reale
Placed an order at 6:00 a.m. for 6:45 pick up. Arrive there at 6:40 a.m. did not receive my order until 7:00 a.m. . Meanwhile 6 to 8 people came through the door walked up to the counter were serviced and gone before I got my order. I tried to talk to them and tell them that I was going to slam them in a review. They said they didn't care can't you see how busy we are. I tried to explain that I ordered my order at the time that I did and was there to pick it up and all that occurred while I was standing there waiting for my mobile order. This is the second time I've gone to this store and this is the second time I've had to wait for an order at this store. This was the worst experience today because they're all yelling at me telling me to leave when I'm trying to explain to them what I experienced wasn't right. They did not want to hear it. But I made sure they did and I was loud about it. Worst store ever. I live 5 minutes from a Dunkin that I usually stop at in the mornings but I chose this one because it was 2 minutes from my work and I wanted the coffee to be hot for everybody but no they made me wait they gave me horrible service and then they gave me an attitude. I will never ever step foot in that store again .
Atmosphere: 1
Food: 3
Service: 1
quickfly14
Could not get help from employees. Employees on there phones and not working
Atmosphere: 1
Food: 2
Service: 1
Mariela Perez
Everytime I go to this location they are out of donuts!
Monica Petrucci
Learn how to make an iced coffee and owned franchises and you would be fired for your attitude
Atmosphere: 1
Food: 1
Service: 1
Stup1f13d
Mobile order all the time, it is always incorrect. Whenever try to fix it i am always met with attitude from the crew members, or they will just stand and stare at me until their manager comes out from the back to help. Manager is super nice but needs better staff
Food: 1
Service: 1
L
Took a while to order because I guess drive through is the priority. I got bagel bites and it tasted old, matcha was super light tasted like straight milk. Workers tried to help fix the matcha which I appreciate but still tasted just bland. Guess they were just too busy
Atmosphere: 3
Food: 1
Service: 1
faye collins
Great customer service, the ladies was very nice and friendly
For over a year ive gone to this location and always had things to say but in the past couple months the quality in food and service has significantly gone down. The girl they have in the windows (seemingly most mornings) is not friendly. Which wouldn't be an issue if she didn't shoot you daggers as shes handing your order to you. Before anytime I went everyone was very kind. Dunkin in general has big issues with maintaining their quality in food and service across all their locations. Im just going to go to Starbucks now, at least they listen when I ask for light ice.
Atmosphere: 3
Food: 2
Service: 2
Brian C
Their credit card system went down after handing my pregnant wife her order. They made her hand it back. Top tier customer service.
Sulema Barrera (Suly)
Horrible customer service
Bryan Figueroa
Incorrect order. No receipt so no way to prove its incorrect.
I really do love this Dunkin’ but I was very unsatisfied after drinking coffee grinds first thing in the morning. I never really gave problems but this was truly nasty and distasteful
Too many times when ordering my fav. Snacking bacon ,and hot coffee, extra cream and unsweetened toasted almond.
The bacon is severely undercooked and sometimes bringing me iced coffee. Yesterday was the last straw! And when I went back for a refund and after me pointing out there was apology she ( girl with the glasses) still offered no apology. Stating she can go back and cook the bacon. I asked for a refund.
Things happen, but her customer service sucks!!
Atmosphere: 1
Food: 1
Service: 1
Brianna the manager was so professional and helpful. I needed 6 dozen donuts for an event the next day and she was able to help and get us situated. I highly recommend this store for your coffee needs!
Atmosphere: 5
Food: 5
Service: 5
Placed an order at 6:00 a.m. for 6:45 pick up. Arrive there at 6:40 a.m. did not receive my order until 7:00 a.m. . Meanwhile 6 to 8 people came through the door walked up to the counter were serviced and gone before I got my order. I tried to talk to them and tell them that I was going to slam them in a review. They said they didn't care can't you see how busy we are. I tried to explain that I ordered my order at the time that I did and was there to pick it up and all that occurred while I was standing there waiting for my mobile order. This is the second time I've gone to this store and this is the second time I've had to wait for an order at this store. This was the worst experience today because they're all yelling at me telling me to leave when I'm trying to explain to them what I experienced wasn't right. They did not want to hear it. But I made sure they did and I was loud about it. Worst store ever. I live 5 minutes from a Dunkin that I usually stop at in the mornings but I chose this one because it was 2 minutes from my work and I wanted the coffee to be hot for everybody but no they made me wait they gave me horrible service and then they gave me an attitude. I will never ever step foot in that store again .
Atmosphere: 1
Food: 3
Service: 1
Could not get help from employees. Employees on there phones and not working
Atmosphere: 1
Food: 2
Service: 1
Everytime I go to this location they are out of donuts!
Learn how to make an iced coffee and owned franchises and you would be fired for your attitude
Atmosphere: 1
Food: 1
Service: 1
Mobile order all the time, it is always incorrect. Whenever try to fix it i am always met with attitude from the crew members, or they will just stand and stare at me until their manager comes out from the back to help. Manager is super nice but needs better staff
Food: 1
Service: 1
Took a while to order because I guess drive through is the priority. I got bagel bites and it tasted old, matcha was super light tasted like straight milk. Workers tried to help fix the matcha which I appreciate but still tasted just bland. Guess they were just too busy
Atmosphere: 3
Food: 1
Service: 1
Great customer service, the ladies was very nice and friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
For over a year ive gone to this location and always had things to say but in the past couple months the quality in food and service has significantly gone down. The girl they have in the windows (seemingly most mornings) is not friendly. Which wouldn't be an issue if she didn't shoot you daggers as shes handing your order to you. Before anytime I went everyone was very kind. Dunkin in general has big issues with maintaining their quality in food and service across all their locations. Im just going to go to Starbucks now, at least they listen when I ask for light ice.
Atmosphere: 3
Food: 2
Service: 2
Their credit card system went down after handing my pregnant wife her order. They made her hand it back. Top tier customer service.
Horrible customer service
Incorrect order. No receipt so no way to prove its incorrect.
Took 20 minutes for 2 sandwiches
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