The drive through wait times are crazy long. 15, 20 minutes almost every time I go there. If I see more then 3 cars in the drive through I don't stop because that'll be a long wait.
I’ve been to this Burger King several times, and every visit has been a pleasure. The manager and staff are fantastic—friendly, professional, and always provide fast, efficient service. The team works really well together, and it shows in the quality of both the food and the overall experience. My orders are always correct, and the food is consistently fresh and hot. What stands out most is the level of care and attention the staff gives to customers. It’s clear they’re dedicated to making sure everyone has a great experience. I’ve had such positive visits here that I’ll definitely be coming back in the future. Highly recommend this location for great food and exceptional service!
Parking: Lots of spaces.
Kid-friendliness: High chairs.
Wheelchair accessibility: They have a ramp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
Michael Soule
Awful milkshake barely stirred burger was cold fries half cold
Was very Disappointed in This burger king ...Food made us very sick And our neighbors went another day And they got ill They must not be cleaning the Grill properly or changing grease will not be back.. Lost a valued customer. And spouse.
Atmosphere: 1
Food: 1
Service: 3
Jackie gonet
I have always had a good experience here the girls in the drive thru a very sweet ?
Staff is very friendly. I always go through the drive through. Sometimes they are kind of slow, in my opinion. Also, I got a ham egg and cheese croissant a week ago and it wasn't hot at all - room temp at best. Cheese didn't even try to melt. Otherwise tasty, tho.
Service was a tad slow and the guy over the drive-thru headset sounded less than thrilled. My order was hot and good though!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: French Fries, Whopper
Jennifer Hurst
Worst burger king I've been to. Went there today to grab food for two of us. Employee was beyond rude and disrespectful, to the point I didn't even stay and get my food. Sorry but if you hate your job don't take it out on other people. Sad how people treat others these days.
Service: 1
Thomas Muchem
Family and two Individuals were in front of me prior to my order. I place an order for two meals and waited at a table. Saw groups that ordered after me receive their stuff first. I waived down a worker and expressed the issue which I was told to just wait. They checked and the food was sitting there waiting to be placed on a tray or bagged. Handed the order in anger. Workers busy on phone and listening to music over work.
Atmosphere: 1
Food: 3
Service: 1
Nancy Swan
We just went in for ice cream
Ben Stenger
I am writing to express my profound dissatisfaction with the abhorrent service I received at your Leesburg location on Thursday, June 20. My GrubHub order, number 570002, was delivered at 6:25 PM, but it was incomplete—the chicken fries, which were the primary reason for the order, were missing.
This incident was particularly infuriating because it was meant for my son, who is an incredibly picky eater and was eagerly anticipating the chicken fries. I was unwell, and the whole point of using a delivery service was to avoid leaving the house. Instead, I was forced to drive to your location to rectify an error that should never have happened in the first place.
When I arrived at 6:59 PM, I approached the front service counter to address the missing item. The employee who “assisted” me did so with a dismissive and unprofessional attitude, smirking and laughing as if my situation was amusing. He had the audacity to say, “Oh, you didn’t get a refund from GrubHub? Ha ha.” This response was not only inappropriate but downright infuriating, given the significant inconvenience I was already experiencing.
I had to assertively inform him of the seriousness of my concern and the necessity of receiving the missing chicken fries. Eventually, my order was upgraded to a 12-piece chicken fry, which I appreciated, but the unprofessional conduct was unacceptable. I left your location at 7:04 PM and arrived home at 7:18 PM.
During my brief time in your establishment, I observed bickering and complaints among staff in the kitchen, and a tall, skinny employee wearing a hat was pacing back and forth, glaring at me. This juvenile and unprofessional behavior reflects incredibly poorly on your management and the quality of service.
Your staff must understand the critical importance of customer service and how their actions impact the overall customer experience. Effective service recovery and strong leadership are crucial for improving and maintaining customer satisfaction. A simple acknowledgment and apology from the manager could have significantly improved this situation.
While I am relieved that my son eventually received his chicken fries and even exclaimed, “This is the best chicken ever!”, it is utterly ridiculous and unacceptable that I had to endure such an ordeal to get what I originally ordered. This entire experience highlights significant issues in your customer service that demand immediate attention.
I know I am not the only one who has experienced such poor service, and I am not ignorant to the fact that others have likely faced similar frustrations. This situation must serve as a wake-up call. It’s time to take decisive action to prevent such egregious lapses in customer service.
I urge Burger King to address these issues promptly and with the seriousness they deserve. The core of your business is to provide satisfactory service and food to your customers. If you cannot meet this basic expectation, it calls into question the purpose and effectiveness of your operations. What concrete steps will you take to ensure that such incidents do not recur? How will you train and motivate your staff to perform better and uphold the standards expected of them?
I look forward to your response and the measures you will implement to ensure this never happens again.
Give me the wrong order again.
Atmosphere: 3
Food: 5
Service: 1
The drive through wait times are crazy long. 15, 20 minutes almost every time I go there. If I see more then 3 cars in the drive through I don't stop because that'll be a long wait.
Food: 5
Service: 5
Good time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, French Fries, Cheeseburger, Onion Rings, Hamburger, Whopper
I’ve been to this Burger King several times, and every visit has been a pleasure. The manager and staff are fantastic—friendly, professional, and always provide fast, efficient service. The team works really well together, and it shows in the quality of both the food and the overall experience. My orders are always correct, and the food is consistently fresh and hot. What stands out most is the level of care and attention the staff gives to customers. It’s clear they’re dedicated to making sure everyone has a great experience. I’ve had such positive visits here that I’ll definitely be coming back in the future. Highly recommend this location for great food and exceptional service!
Parking: Lots of spaces.
Kid-friendliness: High chairs.
Wheelchair accessibility: They have a ramp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
Awful milkshake barely stirred burger was cold fries half cold
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whopper
Excellent services
Atmosphere: 5
Food: 5
Service: 5
Very friendly, clean accommodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Onion Rings, Whopper
Was very Disappointed in This burger king ...Food made us very sick And our neighbors went another day And they got ill They must not be cleaning the Grill properly or changing grease will not be back.. Lost a valued customer. And spouse.
Atmosphere: 1
Food: 1
Service: 3
I have always had a good experience here the girls in the drive thru a very sweet ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Flame Grilled Beef, Double Whopper, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Whopper
Staff is very friendly. I always go through the drive through. Sometimes they are kind of slow, in my opinion. Also, I got a ham egg and cheese croissant a week ago and it wasn't hot at all - room temp at best. Cheese didn't even try to melt. Otherwise tasty, tho.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Whopper Jr, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit
Restaurantji Recommends
Service was a tad slow and the guy over the drive-thru headset sounded less than thrilled. My order was hot and good though!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: French Fries, Whopper
Worst burger king I've been to. Went there today to grab food for two of us. Employee was beyond rude and disrespectful, to the point I didn't even stay and get my food. Sorry but if you hate your job don't take it out on other people. Sad how people treat others these days.
Service: 1
Family and two Individuals were in front of me prior to my order. I place an order for two meals and waited at a table. Saw groups that ordered after me receive their stuff first. I waived down a worker and expressed the issue which I was told to just wait. They checked and the food was sitting there waiting to be placed on a tray or bagged. Handed the order in anger. Workers busy on phone and listening to music over work.
Atmosphere: 1
Food: 3
Service: 1
We just went in for ice cream
I am writing to express my profound dissatisfaction with the abhorrent service I received at your Leesburg location on Thursday, June 20. My GrubHub order, number 570002, was delivered at 6:25 PM, but it was incomplete—the chicken fries, which were the primary reason for the order, were missing.
This incident was particularly infuriating because it was meant for my son, who is an incredibly picky eater and was eagerly anticipating the chicken fries. I was unwell, and the whole point of using a delivery service was to avoid leaving the house. Instead, I was forced to drive to your location to rectify an error that should never have happened in the first place.
When I arrived at 6:59 PM, I approached the front service counter to address the missing item. The employee who “assisted” me did so with a dismissive and unprofessional attitude, smirking and laughing as if my situation was amusing. He had the audacity to say, “Oh, you didn’t get a refund from GrubHub? Ha ha.” This response was not only inappropriate but downright infuriating, given the significant inconvenience I was already experiencing.
I had to assertively inform him of the seriousness of my concern and the necessity of receiving the missing chicken fries. Eventually, my order was upgraded to a 12-piece chicken fry, which I appreciated, but the unprofessional conduct was unacceptable. I left your location at 7:04 PM and arrived home at 7:18 PM.
During my brief time in your establishment, I observed bickering and complaints among staff in the kitchen, and a tall, skinny employee wearing a hat was pacing back and forth, glaring at me. This juvenile and unprofessional behavior reflects incredibly poorly on your management and the quality of service.
Your staff must understand the critical importance of customer service and how their actions impact the overall customer experience. Effective service recovery and strong leadership are crucial for improving and maintaining customer satisfaction. A simple acknowledgment and apology from the manager could have significantly improved this situation.
While I am relieved that my son eventually received his chicken fries and even exclaimed, “This is the best chicken ever!”, it is utterly ridiculous and unacceptable that I had to endure such an ordeal to get what I originally ordered. This entire experience highlights significant issues in your customer service that demand immediate attention.
I know I am not the only one who has experienced such poor service, and I am not ignorant to the fact that others have likely faced similar frustrations. This situation must serve as a wake-up call. It’s time to take decisive action to prevent such egregious lapses in customer service.
I urge Burger King to address these issues promptly and with the seriousness they deserve. The core of your business is to provide satisfactory service and food to your customers. If you cannot meet this basic expectation, it calls into question the purpose and effectiveness of your operations. What concrete steps will you take to ensure that such incidents do not recur? How will you train and motivate your staff to perform better and uphold the standards expected of them?
I look forward to your response and the measures you will implement to ensure this never happens again.
Atmosphere: 1
Food: 5
Service: 1
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