2nd time I have been here and they said I had to order and pay cash. I don't carry cash...
Service: 1
Felix K.
The food was good but this location has terrible service. They messed up my mom’s order, and when I tried to order a certain drink, I was waiting forever for it even though we already had our food. I went to the counter to ask what was up and they said they were out of that drink, which they should have told me before I paid for it! They said I could just choose a different one because they claimed that all drinks were the same price, which was not true. I got iced tea instead, but the iced tea’s ice was half melted already, which they shouldn’t be if their ice machine is working properly. How the hell do you screw ice tea? And for the final nail in the coffin, there were ants all over our booth. Avoid this location like the plague.
Atmosphere: 1
Food: 5
Service: 1
Michael Thomas (MJ)
Your Cuban was on point! The pork was spot on delicious! The only thing I would change about it is to slice the pickle. The wedge makes the sandwich go lopsided, and you don't get pickle with more bites of tje sandwich.
First and last time in this restaurant. The guy taking the order didn’t know what he was doing and spend about 10 minutes taking our 2 plates order. He seem to don’t understand English or Spanish. The supervisor seem to be only in the window taking drive thru orders and didn’t seem to care about the counter.End up spending 34 dls for a 2 plate 2 drinks order which my pineapple lemonade was so disgusting that I almost throw up when taking the first sip. Tasted like rotten pineapple.I’m not coming here again.
Atmosphere: 1
Food: 4
Service: 1
Eduardo Parra
I will NEVER visit this restaurant again. This was the 3rd time I had an issue with an order at this location. I reached out to their customer support hotline and reported my issue twice with no follow up email or phone call, VERY unprofessional to say the least. I am not the type to write reviews but if I can save someone the headache of over paying for food that isn't correct, I will write a review 100 times over. The ABSOLUTE WORST!!! I placed my order through the drive thru at about 9:30pm and was asked to pull up to a parking spot after I paid because they had to "make the fried yuca", I waited well over 10 minutes for my order to get home and find out that they gave me what appeared to be the last few pieces of fried yuca that they had leftover. They were all dry, burnt and cold. Needless to say I have yet to receive a refund or even a simple reply from management. On top of that, the person that took my order was a manager!!! Please don't insult me with a reply apologizing for my experience when nothing is going to be done about it.
Atmosphere: 1
Food: 1
Service: 1
Mark LaVertue
1st and last time. The order was incorrect, which happens, so it's not a real big deal, but the quality of the food was tasteless and of poor quality.Maybe I was just there on a bad day. If chicken is your go-to, then you might want to give Pollo Tropical a try. Hopefully, your experience is better than mine was.
Atmosphere: 2
Food: 2
Service: 2
Helen grace Novio
Their chicken was good but you cant order all dark meat. We dont eat breast so its a waste of food and money, 2nd, their yellow rice is so salty, i dont know if they ever taste it. Youre are gonna get sick from too much salt. I hope they will fix it.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sweet Plantains
SV Akula
Over priced. Small portions. $3.00 for small drink. MOJO pork portion was about 1/2 cup. With plantains, my bill was $18. NEVER going back.
Atmosphere: 3
Food: 3
Service: 3
Marco Izquierdo
I went there Sunday afternoon to get some chicken with beans and rice, a soup and 4 leches for dessert. Four very simple items, no one else around, parking lot or drive thru, and when I got home... no 4 leches in the bag. 4 dollars, times however many times of people they get like this, and that's a nice little extra money to take home every day. The way the girls at the drive thru cashier acted... yeah, there's something very fishy going on at this location. I'm not going there anymore.
Service: 1
Travel51280122477
The food is good, but it needs more seasoning and it needs to be hotter. the chicken needs more flavor. and that it is not so dry. Needs improvement
I’ve given this place a few chances of the last few months and I must say it’s REALLY coming together. The chicken tasted great today and the customer service was very welcoming. The new manager women was so friendly and even got me to try the yuca bites which were so tasty. I will be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Family Meal, Fried Yuca
Bryce cicero
This location has become horrible. Always an endless wait when nobody is there. The order is always wrong. Somehow chicken and rice is hard?I hate writing bad reviews but this location truly deserves it. Desperately needs new management.
Michelle Manners
Live close but was lazy and ordered delivery. Had bad experience with the delivery provider but drove to store. The manager on duty was great she took care of us quickly and corrected the problem. Food is delicious.
Atmosphere: 5
Food: 5
Service: 5
Cj B
No chicken on a chicken Caesar salad! This ain’t the first or 2nd time either! I’m so sick of this bad service! I can’t believe I thought it would be different a year later cause it wasn’t! A drive thru is supposed to be trusted and if everyone checked everything in their bags with 3 or plus more meals it would slow the drive thru to a halt! Their portions are shrunk and they don’t give you everything you ordered! Don’t bother with this joint! I’ll NEVER return! Spend your money elsewhere!
Food: 1
Service: 1
Harbor Air
I have never experienced the type of service as I did this evening. I cannot believe this chain is still in business. If going to oldsmar restaurant please order in espanol. I wanted to write much more but am so dumbfounded I can’t. If employees don’t want to work there they should find another job!
2nd time I have been here and they said I had to order and pay cash. I don't carry cash...
Service: 1
The food was good but this location has terrible service. They messed up my mom’s order, and when I tried to order a certain drink, I was waiting forever for it even though we already had our food. I went to the counter to ask what was up and they said they were out of that drink, which they should have told me before I paid for it! They said I could just choose a different one because they claimed that all drinks were the same price, which was not true. I got iced tea instead, but the iced tea’s ice was half melted already, which they shouldn’t be if their ice machine is working properly. How the hell do you screw ice tea? And for the final nail in the coffin, there were ants all over our booth. Avoid this location like the plague.
Atmosphere: 1
Food: 5
Service: 1
Your Cuban was on point! The pork was spot on delicious! The only thing I would change about it is to slice the pickle. The wedge makes the sandwich go lopsided, and you don't get pickle with more bites of tje sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avacado Salad, Cuban Sandwich, Quesadilla Wrap
First and last time in this restaurant. The guy taking the order didn’t know what he was doing and spend about 10 minutes taking our 2 plates order. He seem to don’t understand English or Spanish. The supervisor seem to be only in the window taking drive thru orders and didn’t seem to care about the counter.End up spending 34 dls for a 2 plate 2 drinks order which my pineapple lemonade was so disgusting that I almost throw up when taking the first sip. Tasted like rotten pineapple.I’m not coming here again.
Atmosphere: 1
Food: 4
Service: 1
I will NEVER visit this restaurant again. This was the 3rd time I had an issue with an order at this location. I reached out to their customer support hotline and reported my issue twice with no follow up email or phone call, VERY unprofessional to say the least. I am not the type to write reviews but if I can save someone the headache of over paying for food that isn't correct, I will write a review 100 times over. The ABSOLUTE WORST!!! I placed my order through the drive thru at about 9:30pm and was asked to pull up to a parking spot after I paid because they had to "make the fried yuca", I waited well over 10 minutes for my order to get home and find out that they gave me what appeared to be the last few pieces of fried yuca that they had leftover. They were all dry, burnt and cold. Needless to say I have yet to receive a refund or even a simple reply from management. On top of that, the person that took my order was a manager!!! Please don't insult me with a reply apologizing for my experience when nothing is going to be done about it.
Atmosphere: 1
Food: 1
Service: 1
1st and last time. The order was incorrect, which happens, so it's not a real big deal, but the quality of the food was tasteless and of poor quality.Maybe I was just there on a bad day. If chicken is your go-to, then you might want to give Pollo Tropical a try. Hopefully, your experience is better than mine was.
Atmosphere: 2
Food: 2
Service: 2
Their chicken was good but you cant order all dark meat. We dont eat breast so its a waste of food and money, 2nd, their yellow rice is so salty, i dont know if they ever taste it. Youre are gonna get sick from too much salt. I hope they will fix it.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sweet Plantains
Over priced. Small portions. $3.00 for small drink. MOJO pork portion was about 1/2 cup. With plantains, my bill was $18. NEVER going back.
Atmosphere: 3
Food: 3
Service: 3
I went there Sunday afternoon to get some chicken with beans and rice, a soup and 4 leches for dessert. Four very simple items, no one else around, parking lot or drive thru, and when I got home... no 4 leches in the bag. 4 dollars, times however many times of people they get like this, and that's a nice little extra money to take home every day. The way the girls at the drive thru cashier acted... yeah, there's something very fishy going on at this location. I'm not going there anymore.
Service: 1
The food is good, but it needs more seasoning and it needs to be hotter. the chicken needs more flavor. and that it is not so dry. Needs improvement
Restaurantji Recommends
I’ve given this place a few chances of the last few months and I must say it’s REALLY coming together. The chicken tasted great today and the customer service was very welcoming. The new manager women was so friendly and even got me to try the yuca bites which were so tasty. I will be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Family Meal, Fried Yuca
This location has become horrible. Always an endless wait when nobody is there. The order is always wrong. Somehow chicken and rice is hard?I hate writing bad reviews but this location truly deserves it. Desperately needs new management.
Live close but was lazy and ordered delivery. Had bad experience with the delivery provider but drove to store. The manager on duty was great she took care of us quickly and corrected the problem. Food is delicious.
Atmosphere: 5
Food: 5
Service: 5
No chicken on a chicken Caesar salad! This ain’t the first or 2nd time either! I’m so sick of this bad service! I can’t believe I thought it would be different a year later cause it wasn’t! A drive thru is supposed to be trusted and if everyone checked everything in their bags with 3 or plus more meals it would slow the drive thru to a halt! Their portions are shrunk and they don’t give you everything you ordered! Don’t bother with this joint! I’ll NEVER return! Spend your money elsewhere!
Food: 1
Service: 1
I have never experienced the type of service as I did this evening. I cannot believe this chain is still in business. If going to oldsmar restaurant please order in espanol. I wanted to write much more but am so dumbfounded I can’t. If employees don’t want to work there they should find another job!
Food: 1
Service: 1
Loading...