Steak and shake has pretty good food but this location lacks proper customer service. Was given an underfilled shake and when we brought it to there attention and we stood in the lobby listening to them laughing at us in the back including what I assumed was the manager (was in a blue collar shirt). We left without our shakes and no refund because I didn't want to stand there and get laughed at. Now trying to call the store and they simply do not answer. Not worth the service at all don't recommend this location
Atmosphere: 1
Food: 5
Service: 1
Kyle Lewis
Gotta give staff time to make your orders
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Original Double 'N Cheese Steakburger 'N Fries
Kyle Begner
Missing the old essentials that use to make S&S itself. No condiments on tables, missing the seasoning
Atmosphere: 1
Food: 4
Service: 1
krystal pagan
Came here at 11pm and they said the grille is off they were only selling milkshakes. Why say your open til 12am but your grill shuts off at 11? Pretty sure the staff just doesn’t care. Definitely won’t be eating there again.
Atmosphere: 1
Food: 1
Service: 1
Ryan lee
I used to come to this location and eat two a week now there's a new cook and a different manager The double garlic cheeseburger that I normally get under new management is one Patty. I went in and talked to the cook a bald head gentleman says no that is too patties I asked him to point it out where is the second patty he couldn't and did not want to make me another one. Needless to say I won't come back to this location.
Atmosphere: 2
Food: 1
Service: 2
Christifer Albright
Announcement of order was hard to hear and order kiosk was down and caused congestion when ordering
Atmosphere: 5
Food: 5
Service: 4
Gail Judd
Only one I’ve been too where the hamburger tasted spoiled. Water damage and black mold on ceiling tiles. Cook went out and spent 5+ mins in her car and then came back in and started cooking without washing her hands.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: French Fries
Ana rodriguez
I am beyond disappointed with my experience at Steak ’n Shake. The customer service was absolutely appalling. The staff was incredibly rude, dismissive, and acted as if serving customers was a chore.
As if that wasn’t bad enough, the state of the restaurant was disgusting. The floors were filthy—sticky, stained, and clearly neglected for what looked like weeks. It was honestly enough to make me lose my appetite.
I wouldn’t recommend this location to anyone. If you value decent service and a clean environment, do yourself a favor and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Israel Sanders
What service? You order at a kiosk, find a seat, and they call you up? And they have the nerve to ask for a tip. They don't bring it to your table. Even the burger joint with the golden arches will bring food to your table if you ask. They deserve a tip more than Steak and Shake workers. Then you have to scan a bar code to fill your drink. They don't point that out when you pay. Thank God I didn't throw my recipes away. The trash area is beyond a joke. They give you a small, 10", hole to force your trash into. And the burger that my wife and I ordered came with a grease soaked bottom bun. I can't say seriously if I'd ever go back here.
Vegetarian options: Ice Water
Atmosphere: 1
Food: 1
Service: 1
Karin Case
Cleaner fast food than the big guys. Self order only at kiosks. No ability to combine here and to go orders thru the kiosk. Usually whichever cook is near the front is surly, annoyed at the presence of customers and unhelpful. The shake makers and cooks who bring out the food are always pleasant almost as if they feel bad for the grumpy grumikins up front.
Vegetarian options: None available
Dietary restrictions: None available
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Onion Rings, French Fries, Nutella
The service at this location was absolutely unacceptable. When we pulled up to the speaker, the worker there didn’t even greet us—just silence. After waiting for a moment, we said “hello,” only to be met with the rudest response imaginable. The employee snapped, “You have to come inside to order.” When we politely asked why, his response was, “You don’t work here; you don’t need to know why.”
The sheer attitude and lack of professionalism were shocking. It’s as if doing his job was a chore for him. Customers should never be treated this way, and his tone made it clear he had no intention of providing decent service. If your staff can’t handle basic manners or communication, they shouldn’t be interacting with customers at all.
This experience reflects extremely poorly on your management and training. Is this how your team is taught to interact with paying customers? To be rude, dismissive, and unprofessional? If so, you’ve got a lot of work to do. If not, then maybe you need to start holding your employees accountable, because behavior like this is completely unacceptable. This incident has made me seriously question ever coming back to this location again.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: French Fries
Zachary Waterson
I went to this Steak and Shake because it is close to where I live. I pulled up to the drive thru and there were two people in front of me. I ordered and waited and waited for almost 35 minutes. The service was terrible and it wasn't even crowded. I left and have never come back.
Atmosphere: 1
Food: 1
Service: 1
Terri Dexheimer
Placed our order, and the employees got it wrong. They forgot the sauce which I was charged extra for, and then forgot to make our milkshake. Which tasted funny (bad).
Atmosphere: 3
Food: 3
Service: 1
Nicholas Kriebel
Nine bucks for a burger fries and a soda. They have become as expensive as everyone else. The food is good but not nine dollars good.
Atmosphere: 3
Food: 4
Service: 3
Chris
I got sick after eating here
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Cheese Burger and Fries
Steak and shake has pretty good food but this location lacks proper customer service. Was given an underfilled shake and when we brought it to there attention and we stood in the lobby listening to them laughing at us in the back including what I assumed was the manager (was in a blue collar shirt). We left without our shakes and no refund because I didn't want to stand there and get laughed at. Now trying to call the store and they simply do not answer. Not worth the service at all don't recommend this location
Atmosphere: 1
Food: 5
Service: 1
Gotta give staff time to make your orders
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Original Double 'N Cheese Steakburger 'N Fries
Missing the old essentials that use to make S&S itself. No condiments on tables, missing the seasoning
Atmosphere: 1
Food: 4
Service: 1
Came here at 11pm and they said the grille is off they were only selling milkshakes. Why say your open til 12am but your grill shuts off at 11? Pretty sure the staff just doesn’t care. Definitely won’t be eating there again.
Atmosphere: 1
Food: 1
Service: 1
I used to come to this location and eat two a week now there's a new cook and a different manager The double garlic cheeseburger that I normally get under new management is one Patty. I went in and talked to the cook a bald head gentleman says no that is too patties I asked him to point it out where is the second patty he couldn't and did not want to make me another one. Needless to say I won't come back to this location.
Atmosphere: 2
Food: 1
Service: 2
Announcement of order was hard to hear and order kiosk was down and caused congestion when ordering
Atmosphere: 5
Food: 5
Service: 4
Only one I’ve been too where the hamburger tasted spoiled. Water damage and black mold on ceiling tiles. Cook went out and spent 5+ mins in her car and then came back in and started cooking without washing her hands.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: French Fries
I am beyond disappointed with my experience at Steak ’n Shake. The customer service was absolutely appalling. The staff was incredibly rude, dismissive, and acted as if serving customers was a chore.
As if that wasn’t bad enough, the state of the restaurant was disgusting. The floors were filthy—sticky, stained, and clearly neglected for what looked like weeks. It was honestly enough to make me lose my appetite.
I wouldn’t recommend this location to anyone. If you value decent service and a clean environment, do yourself a favor and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
What service? You order at a kiosk, find a seat, and they call you up? And they have the nerve to ask for a tip. They don't bring it to your table. Even the burger joint with the golden arches will bring food to your table if you ask. They deserve a tip more than Steak and Shake workers. Then you have to scan a bar code to fill your drink. They don't point that out when you pay. Thank God I didn't throw my recipes away. The trash area is beyond a joke. They give you a small, 10", hole to force your trash into. And the burger that my wife and I ordered came with a grease soaked bottom bun. I can't say seriously if I'd ever go back here.
Vegetarian options: Ice Water
Atmosphere: 1
Food: 1
Service: 1
Cleaner fast food than the big guys. Self order only at kiosks. No ability to combine here and to go orders thru the kiosk. Usually whichever cook is near the front is surly, annoyed at the presence of customers and unhelpful. The shake makers and cooks who bring out the food are always pleasant almost as if they feel bad for the grumpy grumikins up front.
Vegetarian options: None available
Dietary restrictions: None available
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Onion Rings, French Fries, Nutella
Restaurantji Recommends
The service at this location was absolutely unacceptable. When we pulled up to the speaker, the worker there didn’t even greet us—just silence. After waiting for a moment, we said “hello,” only to be met with the rudest response imaginable. The employee snapped, “You have to come inside to order.” When we politely asked why, his response was, “You don’t work here; you don’t need to know why.”
The sheer attitude and lack of professionalism were shocking. It’s as if doing his job was a chore for him. Customers should never be treated this way, and his tone made it clear he had no intention of providing decent service. If your staff can’t handle basic manners or communication, they shouldn’t be interacting with customers at all.
This experience reflects extremely poorly on your management and training. Is this how your team is taught to interact with paying customers? To be rude, dismissive, and unprofessional? If so, you’ve got a lot of work to do. If not, then maybe you need to start holding your employees accountable, because behavior like this is completely unacceptable. This incident has made me seriously question ever coming back to this location again.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: French Fries
I went to this Steak and Shake because it is close to where I live. I pulled up to the drive thru and there were two people in front of me. I ordered and waited and waited for almost 35 minutes. The service was terrible and it wasn't even crowded. I left and have never come back.
Atmosphere: 1
Food: 1
Service: 1
Placed our order, and the employees got it wrong. They forgot the sauce which I was charged extra for, and then forgot to make our milkshake. Which tasted funny (bad).
Atmosphere: 3
Food: 3
Service: 1
Nine bucks for a burger fries and a soda. They have become as expensive as everyone else. The food is good but not nine dollars good.
Atmosphere: 3
Food: 4
Service: 3
I got sick after eating here
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Cheese Burger and Fries
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