Chipotle Mexican Grill

I was little disappointed at this last visit. There was only one person actively working. The other was on break. I understand they all need a break however when I ran a restaurant if someone had to run it alone I made sure they were completely set up and wouldnt run out of stuff so someone could take a 5 minute or so break. They were out of steak completely.

Atmosphere: 5

Food: 3

Service: 4

I like this new location. It's convenient, the staff was extremely nice and the atmosphere in the place was lively. I'll be nack.

Atmosphere: 5

Food: 5

Service: 5

Food was dead cold. If the persons food is not ready at the window have them pull around and not have them sit there for 25 minutes..... Just a thought.

Food: 1

Service: 1

They need to bring back their sweet and spicy chicken...The regular grilled chicken just isn't as good

Atmosphere: 3

Food: 4

Service: 3

There are a lot of negative reviews about this location and I would agree it used to be pretty bad. My husband and I contacted corporate last year to share how dirty and unsafe the conditions were. Since then, they hired this really great manager. The place is clean, ingredients are fresh, and the customer service is excellent. I don’t know what her name is but she’s a younger African American women. We always like going when she’s leading the team.

Atmosphere: 5

Food: 5

Service: 5

First time trying Chipotle. OMG, I could eat this everyday. Food was very fresh and delicious 😋

Food: 5

Chipotle is expensive as is. Purely for convenience. Ordered it 15 mins ahead, first in line, waited in the chipotle lane (BY THE WINDOW) for OVER TWENTY MINUTES. ONLY TO COME INSIDE because the person saw us and NEVER said anything or even gestured. Just for the food to be cold and having been sitting the whole time. If I could give 0/5 for service I would. Was a line of cars behind us too. Literally never coming back to this chipotle. Absolutely ridiculous when half of them aren’t doing anything and there are 10 of them in there. Even tipped for drive through smh.

+ no napkins
+ no normal salsa? Was very oily in both even though ONE was supposed to be a Chimichurri sauce. Idk
Oh and half empty little queso cup.
+random stale chips
+cold food

Waste of time AND money

Atmosphere: 1

Food: 1

Service: 1

Exceptional service!

Atmosphere: 5

Food: 5

Service: 5

Huge fan of chipotle! This time not so much. They opened at 1045 door was open. Hit the restroom washed up and came out with one person in line. It was about 1055 and only a few trays of food were on line. Finally got served about 15 min after they were supposed to be open. Food looked old and was warm at best. Parts actually cold. Maybe an off day, but usually so much better. Dissatisfied today.

Atmosphere: 3

Food: 2

Service: 3

Great food and friendly service.

I go to chipotle a lot and usually always great food and good service I like to order ahead and be able to go to the chipotle lane “drive through” the first time I went to the orange park location I just got off a 12 hour shift and wanted to pick up food and go home I sat at the window for 15 mins watching two employees gossip and cleaning no one acknowledged me I finally gave up went inside and asked for my food which was ready told them I was waiting at the window and they acted like it was my fault then tonight I came back a second time thinking maybe that was just a bad night and then went to the window again took 5 mins to acknowledge me she apologized which is fine I know they get busy she gives me my food then proceeds to hand me my cups and tells me are is too backed up I need to come inside and get my dr Now myself rudely Luke me getting drinks offended her IF I WANTED TO COME inside and get my drinks why would I have went through the chipotle lane !? Doesn’t make any sense

Atmosphere: 1

Food: 3

Service: 1

We told the guy BEFORE we paid that he overcharged us but he insisted he didn't. He ended up giving us a refund on TWO items that we didn't order or get. It was frustrating.

The employee cross containmenated the meat tongs right information of us. He didn't listen when we asked for a scoop of guacamole IN the dish, just to the side. Instead he made us pay for a small side of guac. When I asked for more cheese he put a few more pieces of shredded cheese on top. I would have been happy to pay for extra cheese if he said there was an upcharge, but he just seemed to be stingy with it instead.

I've been to this Chipotle a few times, this experience is not typical but it only takes one failure to get a health code fine. It lost points with me.

My manual wheelchair can only use a few seating places and others are not space friendly so if someone sits at the table beside where I have then I have to make laps around the seats: making this restaurant NOT wheelchair friendly in my opinion. If people are in line to order or pay, you can't even make laps. There's not enough space for a wheelchair user to park by the fountain drink station AND leave enough room for customers to access it.

The only reason I go here is because I get tired of drive thru's, I'd like to get an affordable healthier meal (they serve micro greens and fajita veggies) and it's not out of my way. The value for the money is quite decent.

I just try to go when it's slow so I can do laps.

The next customer was served by a team of employees who seemed much more competent. The guy who made all these mistakes went to serve the drive thru and work in the background.

The carne asada was good for fast food. Worth the extra $3? Ya. At least it wasn't chewy.

Atmosphere: 2

Food: 3

Service: 2

Ok so to start they made me order something online because I didn’t know it was online exclusive I told them it’s ok I don’t need the discount then was told oh no you can’t order it here. So I ordered online. Then was told because I ordered it for pick up I had to drive around. And it would take 10 minutes. So I left and came back. My food was cold. The queso side I got was only half full. My son’s taco was stale. Also cold. My bowl had like 5 pieces of chicken total. My wife’s food felt like it came out the fridge. The tortilla was also stale on hers. $30 wasted we didn’t even eat it we trashed it. Do yourself a favor. Make the drive to Oakleaf that Chipotle is far superior.

Atmosphere: 1

Food: 1

Service: 1

Service is garbage. Open til 11pm and out of certain food by 7pm because the morning crew didn’t do their job isn’t an excuse. Past 2 times I’ve been in I’ve had to wait for them to cook. Completely unhappy with their service.

Atmosphere: 1

Food: 3

Service: 1

I’m never ordering here again. How the hell are you selling salads without vinaigrette dressing?! I’m supposed to eat it dry?!?

Atmosphere: 1

Food: 1

Service: 1