Went here on 12/23/25. Ordered the 19.99 meal. When I got to the window, they wanted me to pay $30.00. When I asked why it was so much. I was told that the price went up. I told them that the menu states 19.99 and they need to honor that price. I was told that the price went up and they haven't had the chance to change the menu. When I told them that they have to honor the price on the menu. He canceled the order and refused to serve us. I sent a message to the corp office and waiting for a response. I wish I could give them a zero star. Update: never heard from the Corp Office.
Atmosphere: 1
Service: 1
Robert Van Over
I love these burgers. Small, soft, and easy to down 24 in one go.
Food: 5
Kimberly Berry
Its Krystal's. Enough said. The food is just a survival tool.
Atmosphere: 5
Food: 4
Service: 5
Daniel Minton
Palatka store needs to be closed down for a week and send in 3 companies to clean it its just disgusting how nasty it is
Service: 1
Betsy Booth
Ordered a large drink from the drive thur. Was handed a large cup with a plastic lid from a bowl. It had no straw hole. Meaning it was solid. I told the girl it was the wrong lid. She told me that it was the right lid. She said I was suppose to take the lid off and drive down the road holding an over full cup without spilling it. She got pissed when I said that was ridiculous. It was like ordering soup and only having a fork available. Stupid. Actual food was ok.
Atmosphere: 2
Food: 3
Service: 2
Heather Guinn
On us 17 next to the crazier barrel . Food was hot, fries were fresh and service was friendly and fast.
Atmosphere: 5
Food: 5
Service: 5
Toya Pruitt
It was not the burger expected but it was alright. It's definitely NOT like White Castles 😐
Atmosphere: 3
Food: 1
Service: 5
Jesse Levine
Paid for an olo, come to pick up, doors locked, nobody in sight, waited 10+ minutes just to see if someone would show up, but no. Want my money back
Service: 1
Scott Coulson
Great as always!
Atmosphere: 5
Food: 5
Service: 5
VICKIE Tripp
Very fast very delicious the chicken wings are a must try!
I went inside to order my food because my vehicle did not go through drive-through. There was no one as far as customers in the lobby. I see plenty of workers, but they all seem to notice me, but ignore me, and only care about drive-through. I gave them the benefit of the doubt and waited for these 10 minutes Still was being ignored like if I was not even there so I decided to leave will never go to another
Atmosphere: 1
Food: 1
Service: 1
Ty Garrett
Over cooked chicken and onion rings
Food: 2
ROBBIE WALKER WHITE
The manager and staff were great and very understanding.
Atmosphere: 5
Food: 5
Service: 5
Christine Sanders
Pulled in at 10:15 Friday, May 23, 2025. One car was in front of us. We sat at the menu without anyone acknowledging we were there. As we started to drive away thinking they were closed for some reason, a male voice took our order. 4 Krystal’s, 1- pup, 1 medium fry and 1- Spicy Chicken. Pulled to window, a female asks what we ordered. We told her, she takes our card, runs it and say- ‘It’s going to be awhile’ please pull up. My hubby asked, ‘wait, what is a while, she laughed and told us to pull forward. We did, we noticed there was 1 other car. (The car that was in front of us). We sat there for 5 more cars to pull forward (now parking in parking spots). We witnessed the male voice come out of the door, go to car (in front of us) said, he’s made their order 2 times, why don’t they have it. Started cursing and having a melt down, and yelling he was the ONLY one here, taking orders and cooking, that it is BS. He came to us and asked what we ordered. We told him. We also said, we would like our money back that female should have told us about the waiting BEFORE she ran our card. He ignored that. About 25 minutes later, female comes out with our order. We are staying at Hilton next door. We both take a bit of our Krystal’s and say- They are either frozen burned or still frozen when they were trying to cook them. No onion on them and absolutely DISGUSTING. Chili Pup and Spicy Chicken were cold but cooked. Worst part about this, Tampa only has 1 Krystal burger location so we were so excited when we saw a Krystal burger next to the Hilton off 17 & 295. Only for it to be the WORST experience and disgusting Krystal burger. Absolutely awful.
Went here on 12/23/25. Ordered the 19.99 meal. When I got to the window, they wanted me to pay $30.00. When I asked why it was so much. I was told that the price went up. I told them that the menu states 19.99 and they need to honor that price. I was told that the price went up and they haven't had the chance to change the menu. When I told them that they have to honor the price on the menu. He canceled the order and refused to serve us. I sent a message to the corp office and waiting for a response. I wish I could give them a zero star. Update: never heard from the Corp Office.
Atmosphere: 1
Service: 1
I love these burgers. Small, soft, and easy to down 24 in one go.
Food: 5
Its Krystal's. Enough said. The food is just a survival tool.
Atmosphere: 5
Food: 4
Service: 5
Palatka store needs to be closed down for a week and send in 3 companies to clean it its just disgusting how nasty it is
Service: 1
Ordered a large drink from the drive thur. Was handed a large cup with a plastic lid from a bowl. It had no straw hole. Meaning it was solid. I told the girl it was the wrong lid. She told me that it was the right lid. She said I was suppose to take the lid off and drive down the road holding an over full cup without spilling it. She got pissed when I said that was ridiculous. It was like ordering soup and only having a fork available. Stupid. Actual food was ok.
Atmosphere: 2
Food: 3
Service: 2
On us 17 next to the crazier barrel . Food was hot, fries were fresh and service was friendly and fast.
Atmosphere: 5
Food: 5
Service: 5
It was not the burger expected but it was alright. It's definitely NOT like White Castles 😐
Atmosphere: 3
Food: 1
Service: 5
Paid for an olo, come to pick up, doors locked, nobody in sight, waited 10+ minutes just to see if someone would show up, but no. Want my money back
Service: 1
Great as always!
Atmosphere: 5
Food: 5
Service: 5
Very fast very delicious the chicken wings are a must try!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I went inside to order my food because my vehicle did not go through drive-through. There was no one as far as customers in the lobby. I see plenty of workers, but they all seem to notice me, but ignore me, and only care about drive-through. I gave them the benefit of the doubt and waited for these 10 minutes Still was being ignored like if I was not even there so I decided to leave will never go to another
Atmosphere: 1
Food: 1
Service: 1
Over cooked chicken and onion rings
Food: 2
The manager and staff were great and very understanding.
Atmosphere: 5
Food: 5
Service: 5
Pulled in at 10:15 Friday, May 23, 2025. One car was in front of us. We sat at the menu without anyone acknowledging we were there. As we started to drive away thinking they were closed for some reason, a male voice took our order. 4 Krystal’s, 1- pup, 1 medium fry and 1- Spicy Chicken. Pulled to window, a female asks what we ordered. We told her, she takes our card, runs it and say- ‘It’s going to be awhile’ please pull up. My hubby asked, ‘wait, what is a while, she laughed and told us to pull forward. We did, we noticed there was 1 other car. (The car that was in front of us). We sat there for 5 more cars to pull forward (now parking in parking spots). We witnessed the male voice come out of the door, go to car (in front of us) said, he’s made their order 2 times, why don’t they have it. Started cursing and having a melt down, and yelling he was the ONLY one here, taking orders and cooking, that it is BS. He came to us and asked what we ordered. We told him. We also said, we would like our money back that female should have told us about the waiting BEFORE she ran our card. He ignored that. About 25 minutes later, female comes out with our order. We are staying at Hilton next door. We both take a bit of our Krystal’s and say- They are either frozen burned or still frozen when they were trying to cook them. No onion on them and absolutely DISGUSTING. Chili Pup and Spicy Chicken were cold but cooked. Worst part about this, Tampa only has 1 Krystal burger location so we were so excited when we saw a Krystal burger next to the Hilton off 17 & 295. Only for it to be the WORST experience and disgusting Krystal burger. Absolutely awful.
Tasty drive thru food.
Loading...