The hours say until 2am so Im no sure when the policy of needing a pick up order happened but that needs to be stated on the website or they need to change the hours. I got to this location at 1:31am & was asked if I had a pick-up order which I didnt because I didnt know I needed to make one prior to. Refusal of service before closing hours is so annoying. If you close at 2am then stop taking orders at 2am. Not a minute before and if you dont like a job like this find another one.
Atmosphere: 3
Food: 4
Service: 1
trevor Jamieson
Says the dining rooms open till 2:00 a.m. today
Service: 1
E “E” Hollon
A small cat named Ash was once separated from his home, wandering alone into a vast, whispering forest. The trees towered above him, and strange sounds echoed through the night. Hungry and afraid, Ash curled beneath a fallen log, certain he wouldn’t survive. That was when a gray wolf with calm, watchful eyes found him and, instead of turning away, chose to protect him.
The wolf, called Kael, brought Ash into her pack. Though the cat was smaller and weaker than the wolf pups, he learned quickly. Kael taught him how to listen to the forest, how to move silently, and how to be brave without being reckless. Ash learned to run with the pack, to read tracks, and to trust his instincts, even when fear crept in.
As seasons passed, Ash grew strong and confident. He trained every day, sharpening his claws, leaping across rocks, and practicing balance along fallen trees. The wolves respected him—not for his size, but for his determination and loyalty. Ash learned that being a warrior wasn’t just about strength; it was about protecting others and standing firm when things were hard.
One day, when danger threatened the forest, Ash stood beside the wolves, fearless and proud. No longer a lost kitten, he had become a mighty warrior in his own way, shaped by the wild and raised by the pack that had become his family. And though he was a cat, his heart beat with the courage of a wolf. This review was approved by my cat!
Amber Goode
Haven't been in awhile, but it's always been a favorite! Just went last week and dined in with my brother who was visiting. Food was delicious and hot, we got shakes after and they also were delicious! I'm glad they came with actual thick straws! The kids ate all their food so that is 2 thumbs up for me. We got everything from burgers to chicken fingers and those tasty fries! The price was alot easier for me as a mom of a big family than other restaurants have been lately! So definitely will have to come back, sooner rather than later! My brother said, man I forgot I really like their food when I lived here!
Atmosphere: 5
Food: 5
Service: 5
Chris Davis Sr.
The food and service is always good at Steak N Shake
Atmosphere: 5
Food: 5
Service: 5
Clay Rivers
good food bad service
Atmosphere: 3
Food: 4
Service: 1
Leighasha Simon
Hair was in my fries. The cook had hair past her bottom. Waited 30 min for two sandwiches
Atmosphere: 1
Food: 1
Service: 1
B Patrone
Used to rate them 5 stars but after today, they should be ashamed of themselves. Cold fries, burger is literally less than 5cm thick. I'd only recommend to come for the shakes, go to Arby's across the street for food if you want to actually be full after $30.
Food: 1
Service: 5
Recommended dishes: Garlic, Steak Burger
Brandip Petitt
Slow to get food but good food!
Atmosphere: 4
Food: 5
Service: 4
Josh Kawchack
Great food, service was a bit unclean but good. Judt went through drive through and the atmosphere wasn't terrible.
This location has nothing wrong with their food... but the bathrooms (women's) were horrible! It's so disappointing to see what Steak and Shake is now compared to how it was. I miss the old Steak and Shake with service and a classic feel. It's a shame that we won't get that experience back. The food still tastes pretty much the same as it always has. The shakes are still really good! But I know the restaurant would be more packed and full of life if there still was table service. You have to use a QR on your receipt just to get a drink refill. That is also capped on how much you can get. You don't interact with anyone to place an order, it's all at the kiosk. Kiosks ask you to tip. Do you tip at McDonald's? No. Same type of service, same response. It's a shame that the company won't go back to what made them a diner and not a run of the mill fast food place.
Atmosphere: 2
Food: 5
Service: 3
Makayla Morgan
Food used to be better. Service kinda sucks. The big kicker, I twisted my ankle in an open floor drain in the bathroom, I told an employee and she did not care. Didn't ask me if I was okay, didn't go to the bathroom, she told me to hold on and after she was done with the customers in front of her, she should of came and talked to me, instead I could see her making fries. Watch your step, literally. Should've just went to Freddy's.
Atmosphere: 1
Food: 1
Service: 1
Rosemarie Tyson
The Orange Park Steak n' Shake was such a let down. My fries were so cold they were tasteless. The cheeseburger was also cold. It was assembled very poorly. First, they put catsup my cheeseburger instead of mayo. When I brought it back you could see it was cold. Instead of making a new cheeseburger they took the top bun and lettuce off and replaced it and gave me back a cold burger. I ordered extra cheese and it was half off of the patty. When I went to reassemble it, the burger was in pieces, the cheese was off the side of the patty. When I started eating the cheeseburger (finally) the meat was cold and tasteless. What happened! Steak 'n Shake used to be the best fast food burger. I was so disappointed. There was no pride in the food they served.
Atmosphere: 5
Food: 1
Service: 5
Jf Bryant
Tonight I went to Steak n Shake in Orange Park, Fl. I ordered my food for my family through the drive thru. Of course when I got home something was missing off of my order. I was a little upset cause I wanted a packet of honey mustard sauce which I was told it 54 cents. I was like I just spent $36 and I had to pay for that. Not that they missed a $12 item from my bag. But after I returned. The manager was apologetic and son nice, showing great customer service I was shocked. He defused the situation instantly. He got my order correct. I got 2 complementary milk shakes, and 2 brownies, as well as 2 honey mustard packs. So Here's a big shout out to the manager ( Mike ) keep up the the great customer service... corporate needs to take notice. Guys like this keeps your company afloat... ( J. BRYANT )
Atmosphere: 4
Food: 4
Service: 5
DA Kilosky
I’ve ordered from this place three different times twice in the last week where the orders were just wrong. I specifically went in and spoke to the manager about not getting gypped on my double steak double cheese burger and when I got my order again today, it wasn’t correct. I did get my double steak double cheese however they put pickles on it which was not on my order so I won’t be going back again
The hours say until 2am so Im no sure when the policy of needing a pick up order happened but that needs to be stated on the website or they need to change the hours. I got to this location at 1:31am & was asked if I had a pick-up order which I didnt because I didnt know I needed to make one prior to. Refusal of service before closing hours is so annoying. If you close at 2am then stop taking orders at 2am. Not a minute before and if you dont like a job like this find another one.
Atmosphere: 3
Food: 4
Service: 1
Says the dining rooms open till 2:00 a.m. today
Service: 1
A small cat named Ash was once separated from his home, wandering alone into a vast, whispering forest. The trees towered above him, and strange sounds echoed through the night. Hungry and afraid, Ash curled beneath a fallen log, certain he wouldn’t survive. That was when a gray wolf with calm, watchful eyes found him and, instead of turning away, chose to protect him.
The wolf, called Kael, brought Ash into her pack. Though the cat was smaller and weaker than the wolf pups, he learned quickly. Kael taught him how to listen to the forest, how to move silently, and how to be brave without being reckless. Ash learned to run with the pack, to read tracks, and to trust his instincts, even when fear crept in.
As seasons passed, Ash grew strong and confident. He trained every day, sharpening his claws, leaping across rocks, and practicing balance along fallen trees. The wolves respected him—not for his size, but for his determination and loyalty. Ash learned that being a warrior wasn’t just about strength; it was about protecting others and standing firm when things were hard.
One day, when danger threatened the forest, Ash stood beside the wolves, fearless and proud. No longer a lost kitten, he had become a mighty warrior in his own way, shaped by the wild and raised by the pack that had become his family. And though he was a cat, his heart beat with the courage of a wolf.
This review was approved by my cat!
Haven't been in awhile, but it's always been a favorite! Just went last week and dined in with my brother who was visiting. Food was delicious and hot, we got shakes after and they also were delicious! I'm glad they came with actual thick straws! The kids ate all their food so that is 2 thumbs up for me. We got everything from burgers to chicken fingers and those tasty fries! The price was alot easier for me as a mom of a big family than other restaurants have been lately! So definitely will have to come back, sooner rather than later! My brother said, man I forgot I really like their food when I lived here!
Atmosphere: 5
Food: 5
Service: 5
The food and service is always good at Steak N Shake
Atmosphere: 5
Food: 5
Service: 5
good food bad service
Atmosphere: 3
Food: 4
Service: 1
Hair was in my fries. The cook had hair past her bottom. Waited 30 min for two sandwiches
Atmosphere: 1
Food: 1
Service: 1
Used to rate them 5 stars but after today, they should be ashamed of themselves. Cold fries, burger is literally less than 5cm thick. I'd only recommend to come for the shakes, go to Arby's across the street for food if you want to actually be full after $30.
Food: 1
Service: 5
Recommended dishes: Garlic, Steak Burger
Slow to get food but good food!
Atmosphere: 4
Food: 5
Service: 4
Great food, service was a bit unclean but good. Judt went through drive through and the atmosphere wasn't terrible.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
This location has nothing wrong with their food... but the bathrooms (women's) were horrible! It's so disappointing to see what Steak and Shake is now compared to how it was. I miss the old Steak and Shake with service and a classic feel. It's a shame that we won't get that experience back. The food still tastes pretty much the same as it always has. The shakes are still really good! But I know the restaurant would be more packed and full of life if there still was table service. You have to use a QR on your receipt just to get a drink refill. That is also capped on how much you can get. You don't interact with anyone to place an order, it's all at the kiosk. Kiosks ask you to tip. Do you tip at McDonald's? No. Same type of service, same response. It's a shame that the company won't go back to what made them a diner and not a run of the mill fast food place.
Atmosphere: 2
Food: 5
Service: 3
Food used to be better. Service kinda sucks. The big kicker, I twisted my ankle in an open floor drain in the bathroom, I told an employee and she did not care. Didn't ask me if I was okay, didn't go to the bathroom, she told me to hold on and after she was done with the customers in front of her, she should of came and talked to me, instead I could see her making fries. Watch your step, literally.
Should've just went to Freddy's.
Atmosphere: 1
Food: 1
Service: 1
The Orange Park Steak n' Shake was such a let down. My fries were so cold they were tasteless. The cheeseburger was also cold. It was assembled very poorly. First, they put catsup my cheeseburger instead of mayo. When I brought it back you could see it was cold. Instead of making a new cheeseburger they took the top bun and lettuce off and replaced it and gave me back a cold burger. I ordered extra cheese and it was half off of the patty. When I went to reassemble it, the burger was in pieces, the cheese was off the side of the patty. When I started eating the cheeseburger (finally) the meat was cold and tasteless. What happened! Steak 'n Shake used to be the best fast food burger. I was so disappointed. There was no pride in the food they served.
Atmosphere: 5
Food: 1
Service: 5
Tonight I went to Steak n Shake in Orange Park, Fl. I ordered my food for my family through the drive thru. Of course when I got home something was missing off of my order. I was a little upset cause I wanted a packet of honey mustard sauce which I was told it 54 cents. I was like I just spent $36 and I had to pay for that. Not that they missed a $12 item from my bag. But after I returned. The manager was apologetic and son nice, showing great customer service I was shocked. He defused the situation instantly. He got my order correct. I got 2 complementary milk shakes, and 2 brownies, as well as 2 honey mustard packs. So Here's a big shout out to the manager ( Mike ) keep up the the great customer service... corporate needs to take notice. Guys like this keeps your company afloat... ( J. BRYANT )
Atmosphere: 4
Food: 4
Service: 5
I’ve ordered from this place three different times twice in the last week where the orders were just wrong. I specifically went in and spoke to the manager about not getting gypped on my double steak double cheese burger and when I got my order again today, it wasn’t correct. I did get my double steak double cheese however they put pickles on it which was not on my order so I won’t be going back again
Atmosphere: 2
Food: 2
Service: 2
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