Ben & Jerry's at Universal Studios Florida - 6000 Universal Blvd

Ice Cream, Frozen Desserts, Frozen Yogurt

6000 Universal Blvd, Orlando
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The icecream was fabulous. The service however was just horrible, and ungodly rude. My family and I were asking questions about what we can get with our dining cards. The lady Lange. Was so beyond rude. I've never had service like that here in a happy place like universal. The lady serving our icecream... a sloth could have moved faster. She truly looked like she was stoned or drugged up the way she was moving. I'm disappointed at the service at Ben and Jerry's. People like Lange...read full review
I had a terrible experience with the personal service, her name was Sherry, the team lead. As a team leader you should be very friendly and apologetic when you and your team do an over site of any kind. I had a group of 5 and paid for the 5 leaving two of my group to pick out their flavors while I paid! However Sherry and her staff ignored the two members of my group passing them up with a number of customers who were behind my group. When one of my unserved members informed me....read full review
Poor signage and poor service. As someone with food allergies, this is not the place to go. They offer 4 smoothies. There are two which I was interested in due to allergies, one is called the super pomegranate and the other is the cran pineapple. There are no ingredients listed on the sign. Due to no ingredients listed, I asked what they were prior to ordering. The server, Valentina, was put off that she had to go look at the list. She was rude about it. That was disappointing...read full review

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Ben & Jerry's at Universal Studios Florida

6000 Universal Blvd, Orlando, FL 32819
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