I really don’t understand all the negative reviews. I’ve been ordering from here pretty consistently the past 3 years and they never disappoint. Food always arrives cooked and piping hot. I’ve also done many pick up orders that went without issue.
Food: 5
Service: 5
Patrick S
I used the app to place an order ahead at 9:14 a.m., before the store opened. The only option was to schedule ahead, which is what I wanted. I scheduled it for 12:00. I got an email confirmation confirming the 12:00 schedule. I received a text that the delivery was on its way at 9:42, I immediately sent a text to the driver saying it wasn’t supposed to be delivered until noon, but it was delivered anyway at 9:56, two hours ahead of schedule. I told the delivery driver it was early and he said he’s just DoorDash and it’s Pizza Hut’s problem and left. I tried calling the store, but it gave an automated message that the store doesn’t open until 10:30. I called again at 10:30 and was put on hold before they hung up after 15 mins. I called back and the person who answered the phone refused to refund or remake the order for the correct time. Said it was my fault for not calling immediately or sending it back with the driver. I explained that I tried both sending it back and calling, and was unable to do either. I told him I would bring him the pizza myself and pick up fresh if returning it was the problem. He said I could place the order again, but I would have to pay again. Absolutely unacceptable service experience. I would encourage the owners of this location to pull up my call from 10:44 am on Oct 11, to see how your employee “helped” me. Not a good look.
I understand it was likely a technology issue, but that’s not my bad, I have confirmation that the order was placed correctly on my end. Now I’m out $70 for nothing because I had a load of people coming and expecting lunch, so I had to order from Papa John’s last minute. I wasn’t about to feed people 2+ hour old pizza for food safety concerns.
Atmosphere: 2
Food: 3
Service: 1
Ayden
Worst manager known to man.
Atmosphere: 1
Food: 2
Service: 1
Ray Smith
Not Bad
Atmosphere: 5
Food: 1
Service: 2
K S
Not only do they serve raw food then they don't even like to admit that they've served raw food and they like to call you a liar. This is the worst Pizza Hut location I have ever been to do. Not go to Pizza Hut in Oviedo. Choose any other Pizza location. Stay away from Pizza Hut in Oviedo and if you do, pick up your own pizza and look at it before you accept it. Don't get a delivery.
Food: 1
Service: 1
Brian Wahrenberger
Won’t be ordering here anymore .. They want you to order more stuff so they can make more money or they don’t deliver ..
Atmosphere: 1
Food: 1
Service: 1
win305w
Rarely do I leave reviews but this Pizza Hut in Oviedo, FL deserves a one star for customer service. I ordered delivery, told 30mins, left instructions for the driver to call/text upon arrival. After 40mins, I receive a text saying they handed it to someone. I called the driver and texted back immediately, no response. After 10mins of 3 people looking, found it outside in the mulch. Didn't ring the bell, didn't place it in front of the door but choose to leave it on the side in the mulch at 97 degrees.
I called the manager Osam, he blamed headquarters for outsourcing delivery to Door Dash. Accepted no acccountability, acted accusatory, as if they were doing me a favor. Would not refund the $6 delivery fee, gave a hard time returning my prepaid tip. I can not ascertain whether it was indeed refunded or not.
So many pizza options in Oviedo, why bother with pizza that isn't standard Pizza Hut quality with an attitude? Lost a customer, support local.
Atmosphere: 1
Service: 1
Jason DeCanio
Great service from there staff
Atmosphere: 5
Service: 5
Carson Ashby
Place was clean and nice had good lunch, Manager gave me a coupon
Atmosphere: 3
Food: 4
Service: 2
Parul Sood
Food Temperature was good but the contents were not fresh. The Crust was a bigger part than the whole pizza and something was not fresh, because post eating my whole family had stomach issue. Staff seemed fine.
Kid-friendliness: Nothing to keep kid busy, while I waited for pick up.
Vegetarian options: There are many pizza options with no meat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Jackson Wesley
To die for
Vegetarian options: Salads vegan pizza etc non meat too
Dietary restrictions: Salad and chicken
Parking: Great parking options
Kid-friendliness: Pizza
Wheelchair accessibility: Easy access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Chicken Bacon Parmesan Melt, Cheese Pizza, Marinara, Cinnamon Sticks, Breadsticks, Sides, Pepperoni Pizza, Chicken Pizza, Tavern Spicy Chicken Sausage Pizza, Cheese Sticks, Breaded Boneless Wings, Create Your Own Pizza, Cinnamon Stick Icing Dipping Sauce, Personal Pan Pizza & Side, Tavern Double Pepperoni Pizza, Personal Pan Pizza
SN Brunson
i ordered from here occasionally during my lunch breaks for the past 3 years. every single time the food and service was great
Peaceful Human
they were busy! Which only means they must have excellent pizza everyone loves. I had the hand tossed Supreme, and was indeed excellent. The manager gave me a free large brownie dessert for waiting patiently in line. Hmm....I think I'll try that again. Thanks Pizza Hut Manager! I'll be back ! ! 0
Atmosphere: 5
Food: 5
Service: 5
Thanksgiving 2346
It’s sad to say but I’d rather eat dominoes. Their pizza has more taste, cheese, and the garlic cheese sticks we got were missing the garlic and the cheese. It’s cheaper and tastier to go to dominoes
I really don’t understand all the negative reviews. I’ve been ordering from here pretty consistently the past 3 years and they never disappoint. Food always arrives cooked and piping hot. I’ve also done many pick up orders that went without issue.
Food: 5
Service: 5
I used the app to place an order ahead at 9:14 a.m., before the store opened. The only option was to schedule ahead, which is what I wanted. I scheduled it for 12:00. I got an email confirmation confirming the 12:00 schedule. I received a text that the delivery was on its way at 9:42, I immediately sent a text to the driver saying it wasn’t supposed to be delivered until noon, but it was delivered anyway at 9:56, two hours ahead of schedule. I told the delivery driver it was early and he said he’s just DoorDash and it’s Pizza Hut’s problem and left. I tried calling the store, but it gave an automated message that the store doesn’t open until 10:30. I called again at 10:30 and was put on hold before they hung up after 15 mins. I called back and the person who answered the phone refused to refund or remake the order for the correct time. Said it was my fault for not calling immediately or sending it back with the driver. I explained that I tried both sending it back and calling, and was unable to do either. I told him I would bring him the pizza myself and pick up fresh if returning it was the problem. He said I could place the order again, but I would have to pay again. Absolutely unacceptable service experience. I would encourage the owners of this location to pull up my call from 10:44 am on Oct 11, to see how your employee “helped” me. Not a good look.
I understand it was likely a technology issue, but that’s not my bad, I have confirmation that the order was placed correctly on my end. Now I’m out $70 for nothing because I had a load of people coming and expecting lunch, so I had to order from Papa John’s last minute. I wasn’t about to feed people 2+ hour old pizza for food safety concerns.
Atmosphere: 2
Food: 3
Service: 1
Worst manager known to man.
Atmosphere: 1
Food: 2
Service: 1
Not Bad
Atmosphere: 5
Food: 1
Service: 2
Not only do they serve raw food then they don't even like to admit that they've served raw food and they like to call you a liar. This is the worst Pizza Hut location I have ever been to do. Not go to Pizza Hut in Oviedo. Choose any other Pizza location. Stay away from Pizza Hut in Oviedo and if you do, pick up your own pizza and look at it before you accept it. Don't get a delivery.
Food: 1
Service: 1
Won’t be ordering here anymore .. They want you to order more stuff so they can make more money or they don’t deliver ..
Atmosphere: 1
Food: 1
Service: 1
Rarely do I leave reviews but this Pizza Hut in Oviedo, FL deserves a one star for customer service. I ordered delivery, told 30mins, left instructions for the driver to call/text upon arrival. After 40mins, I receive a text saying they handed it to someone. I called the driver and texted back immediately, no response. After 10mins of 3 people looking, found it outside in the mulch. Didn't ring the bell, didn't place it in front of the door but choose to leave it on the side in the mulch at 97 degrees.
I called the manager Osam, he blamed headquarters for outsourcing delivery to Door Dash. Accepted no acccountability, acted accusatory, as if they were doing me a favor. Would not refund the $6 delivery fee, gave a hard time returning my prepaid tip. I can not ascertain whether it was indeed refunded or not.
So many pizza options in Oviedo, why bother with pizza that isn't standard Pizza Hut quality with an attitude? Lost a customer, support local.
Atmosphere: 1
Service: 1
Great service from there staff
Atmosphere: 5
Service: 5
Place was clean and nice had good lunch, Manager gave me a coupon
Atmosphere: 3
Food: 4
Service: 2
Food Temperature was good but the contents were not fresh. The Crust was a bigger part than the whole pizza and something was not fresh, because post eating my whole family had stomach issue. Staff seemed fine.
Kid-friendliness: Nothing to keep kid busy, while I waited for pick up.
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Amazing pizza ?
Vegetarian options: There are many pizza options with no meat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
To die for
Vegetarian options: Salads vegan pizza etc non meat too
Dietary restrictions: Salad and chicken
Parking: Great parking options
Kid-friendliness: Pizza
Wheelchair accessibility: Easy access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Chicken Bacon Parmesan Melt, Cheese Pizza, Marinara, Cinnamon Sticks, Breadsticks, Sides, Pepperoni Pizza, Chicken Pizza, Tavern Spicy Chicken Sausage Pizza, Cheese Sticks, Breaded Boneless Wings, Create Your Own Pizza, Cinnamon Stick Icing Dipping Sauce, Personal Pan Pizza & Side, Tavern Double Pepperoni Pizza, Personal Pan Pizza
i ordered from here occasionally during my lunch breaks for the past 3 years. every single time the food and service was great
they were busy! Which only means they must have excellent pizza everyone loves. I had the hand tossed Supreme, and was indeed excellent. The manager gave me a free large brownie dessert for waiting patiently in line. Hmm....I think I'll try that again. Thanks Pizza Hut Manager! I'll be back ! !
0
Atmosphere: 5
Food: 5
Service: 5
It’s sad to say but I’d rather eat dominoes. Their pizza has more taste, cheese, and the garlic cheese sticks we got were missing the garlic and the cheese. It’s cheaper and tastier to go to dominoes
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