Your facility is definitely not clean and up to par! And you definitely don’t keep a great inventory
Tisha F
I brought my kids and their friends in for an ice cream treat, but the experience was far from positive. The moment we walked inside, it was uncomfortably hot. One of the employees, K’namaya, kindly explained that the A/C had been out for several days, and that two different repair companies had already come out but still couldn’t figure out what was wrong.
The two women working behind the counter were visibly sweating, doing their best to serve customers in the hot and humid conditions. I was only inside for five minutes before I started sweating myself. I can’t imagine working like that for an entire shift. There were two small fans, but they did almost nothing to help.
To make matters worse, several ice cream options were unavailable, most toppings were out of stock, and we were accidentally charged for an extra scoop. I didn’t mind and simply asked for two donuts in place of the difference. The employees happily agreed and mentioned that their system makes processing refunds a hassle.
To be clear, this is not a reflection of the employees. They were polite, professional, and doing the absolute best they could in miserable conditions. This review is for whoever owns or manages this location. Keeping a store open without functioning A/C in Florida heat is unacceptable and immoral. I highly doubt the owner would tolerate working under the same conditions.
If nothing else, those employees deserve a thank-you card with a cash bonus inside. You know doing the morally right thing.
Treat your employees the way you want your customers treated, maybe even better. — Shep Hyken
January Hughes
I love it! My boyfriend loves it! Will definitely come back
Andrew Coleman
The hours state that the lobby is open until 10 p.m. I tried to walk in at 9:27, but the doors were locked. Workers were still in the back.
Karli Dunnegan
I ordered an ice cream cake online for this location. They were out of the ice cream flavor I chose online but called me to pick another and they had way more options available and I was able to actually get my favorite one instead. The cake came out perfect and I appreciate the diligence put into it!
Google User
Pretty decent but definitely overpriced for what you get.
Brittany B
Always out of everything, and from what they say the GM does not care nor does he actually do his job an make sure they keep stuff in stock
Ashley Andrews
I would personally give them like a zero if I could they never have any flavors of ice cream now except for the basic ones like chocolate and vanilla. They’re always out of everything. They refuse to restock it. They always say we’re not gonna put it out. The ladies are always somewhat nice, but kind of ridiculous at the ice cream store. That’s biggest thing is how many flavors they have never have anything besides anything basic
Danielle Rollerson
I really want to say what a wonderful job Holly (I think that was her name) done today at store 4804 US 90 Pace, FL. She was very nice and friendly despite the face that she was left working in the store for 2 hours by herself with no help! She was still working hard getting the customers from inside the store and drive thru, she done an amazing job! I waited on the manager to come to work so that I could tell him what an amazing job she had done and how proud I was seeing her working in that type of situation. He was friendly at first but then he was trying to be cocky towards me as I was telling him about my experience today at his store. I believe she derives a rise and he needs an attitude adjustment! She knows what she is doing but as for him on the other hand he needs to come off his high horse and treat people better with respect. I’m praying for you Holly, even with all the stress and rude customers you done Phenomenal! ???
Atmosphere: 5
Food: 5
Service: 5
Jacqui Uecker
They are apparently out of every flavor… unbelievable.
Walked in on a busy Friday to be greeted by Katelynn who was working both the register and window. Service was great and of course tasty.
Atmosphere: 5
Food: 5
Service: 5
Christina S
My 8 year old son asked me to give this place 0 stars. My husband took him here to get an ice cream cake for his birthday. When he tried to pay with a $50 bill, they refused and asked if he had any smaller bills, like 20s, since they didn’t have their “pen”. Mind you, the cake would’ve been $40. Logically thinking- they wouldn’t have been able to accept any cash if the “pen” statement was thought through. Thanks for upsetting my autistic child. We took him to Walmart he spent that $50 CASH on cake, books and toys! Do better!
Service: 1
Christina Gentry
My 8 year old son asked me to give this place 0 stars. My husband took him here to get an ice cream cake for his birthday. When he tried to pay with a $50 bill, they refused and asked if he had any smaller bills, like 20s, since they didn’t have their “pen”. Mind you, the cake would’ve been $40. Logically thinking- they wouldn’t have been able to accept any cash if the “pen” statement was thought through. Thanks for upsetting my autistic child. We took him to Walmart he spent that $50 CASH on cake, books and toys! Do better!
Kayleigh Rowell
Absolutely loved the service!! Rebecca was our server, and she was such an welcoming soul. After I ordered my cone with bubblegum and cotton candy, she complimented me for my choice of whipped cream and also recommended the sprinkles! She said that it was a really good combo, and I wholeheartedly agree! Looked pretty with its pastel colors and tasted really good! Would absolutely come again sometime.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rainbow Sherbet
Haley Coyle
THEY ARE ALWAYS OUT OF EVERYTHING. I waited for 20 minutes and then was told the ice cream was too hard / melted right away and broke down? Literally it is the worst experience every time I go…. thinking maybe it will be different this time. Do not waste your time going to this place.
Your facility is definitely not clean and up to par! And you definitely don’t keep a great inventory
I brought my kids and their friends in for an ice cream treat, but the experience was far from positive. The moment we walked inside, it was uncomfortably hot. One of the employees, K’namaya, kindly explained that the A/C had been out for several days, and that two different repair companies had already come out but still couldn’t figure out what was wrong.
The two women working behind the counter were visibly sweating, doing their best to serve customers in the hot and humid conditions. I was only inside for five minutes before I started sweating myself. I can’t imagine working like that for an entire shift. There were two small fans, but they did almost nothing to help.
To make matters worse, several ice cream options were unavailable, most toppings were out of stock, and we were accidentally charged for an extra scoop. I didn’t mind and simply asked for two donuts in place of the difference. The employees happily agreed and mentioned that their system makes processing refunds a hassle.
To be clear, this is not a reflection of the employees. They were polite, professional, and doing the absolute best they could in miserable conditions. This review is for whoever owns or manages this location. Keeping a store open without functioning A/C in Florida heat is unacceptable and immoral. I highly doubt the owner would tolerate working under the same conditions.
If nothing else, those employees deserve a thank-you card with a cash bonus inside. You know doing the morally right thing.
Treat your employees the way you want your customers treated, maybe even better. — Shep Hyken
I love it! My boyfriend loves it! Will definitely come back
The hours state that the lobby is open until 10 p.m. I tried to walk in at 9:27, but the doors were locked. Workers were still in the back.
I ordered an ice cream cake online for this location. They were out of the ice cream flavor I chose online but called me to pick another and they had way more options available and I was able to actually get my favorite one instead. The cake came out perfect and I appreciate the diligence put into it!
Pretty decent but definitely overpriced for what you get.
Always out of everything, and from what they say the GM does not care nor does he actually do his job an make sure they keep stuff in stock
I would personally give them like a zero if I could they never have any flavors of ice cream now except for the basic ones like chocolate and vanilla. They’re always out of everything. They refuse to restock it. They always say we’re not gonna put it out. The ladies are always somewhat nice, but kind of ridiculous at the ice cream store. That’s biggest thing is how many flavors they have never have anything besides anything basic
I really want to say what a wonderful job Holly (I think that was her name) done today at store 4804 US 90 Pace, FL.
She was very nice and friendly despite the face that she was left working in the store for 2 hours by herself with no help! She was still working hard getting the customers from inside the store and drive thru, she done an amazing job! I waited on the manager to come to work so that I could tell him what an amazing job she had done and how proud I was seeing her working in that type of situation. He was friendly at first but then he was trying to be cocky towards me as I was telling him about my experience today at his store. I believe she derives a rise and he needs an attitude adjustment! She knows what she is doing but as for him on the other hand he needs to come off his high horse and treat people better with respect. I’m praying for you Holly, even with all the stress and rude customers you done Phenomenal! ???
Atmosphere: 5
Food: 5
Service: 5
They are apparently out of every flavor… unbelievable.
Restaurantji Recommends
Walked in on a busy Friday to be greeted by Katelynn who was working both the register and window. Service was great and of course tasty.
Atmosphere: 5
Food: 5
Service: 5
My 8 year old son asked me to give this place 0 stars. My husband took him here to get an ice cream cake for his birthday. When he tried to pay with a $50 bill, they refused and asked if he had any smaller bills, like 20s, since they didn’t have their “pen”. Mind you, the cake would’ve been $40. Logically thinking- they wouldn’t have been able to accept any cash if the “pen” statement was thought through. Thanks for upsetting my autistic child. We took him to Walmart he spent that $50 CASH on cake, books and toys! Do better!
Service: 1
My 8 year old son asked me to give this place 0 stars. My husband took him here to get an ice cream cake for his birthday. When he tried to pay with a $50 bill, they refused and asked if he had any smaller bills, like 20s, since they didn’t have their “pen”. Mind you, the cake would’ve been $40. Logically thinking- they wouldn’t have been able to accept any cash if the “pen” statement was thought through. Thanks for upsetting my autistic child. We took him to Walmart he spent that $50 CASH on cake, books and toys! Do better!
Absolutely loved the service!! Rebecca was our server, and she was such an welcoming soul. After I ordered my cone with bubblegum and cotton candy, she complimented me for my choice of whipped cream and also recommended the sprinkles! She said that it was a really good combo, and I wholeheartedly agree! Looked pretty with its pastel colors and tasted really good! Would absolutely come again sometime.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rainbow Sherbet
THEY ARE ALWAYS OUT OF EVERYTHING. I waited for 20 minutes and then was told the ice cream was too hard / melted right away and broke down? Literally it is the worst experience every time I go…. thinking maybe it will be different this time. Do not waste your time going to this place.
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