What in the world, Dunkin? You’re literally a DONUT shop and somehow managed to be completely out of donuts. That’s like going to a pizza place with no pizza. Huge disappointment—I walked in expecting options and left with nothing but frustration. Do better.
Atmosphere: 1
Food: 1
Service: 1
Wildjules
Please don't make your employees work with no AC in August for god sakes also... Stop the insanity of insisting that we cannot use our own cups for the coffee because people are allergic to the wax that is coating your coffee cups and cannot tolerate a constant allergic reaction to things. I'm sick and tired of explaining that I'm allergic to the wax because it's derived from corn which is in everything It makes it impossible to live in this world sometimes. Please allow us to bring our own cups in for coffee there's no reason why you shouldn't in every reason why you should.
Atmosphere: 2
Food: 5
Service: 3
Amber Moffett
I did a door dash order and they just piled all my donuts in a bag and there is no frosting on the donuts and it was just a mess, the food is cold and the hash browns are not even cooked all the way
Atmosphere: 1
Food: 1
Service: 1
Haley Buch
The coffee usually tastes fine, but my issue is that they almost never add the cold foam to my drink at this location. It’s annoying to pay extra for something and never receive it. Yes, I could point it out every time but it could just be done correctly to start with and save everyone a hassle.
Atmosphere: 3
Food: 2
Service: 3
Korynn Schmidt
We live right behind the Dunkin here in Pace. we always try our best to support this business because your employees are the nicest people. I have been here evey single day snd I mean that EVERY day this week since last Tuesday ordering the same thing on my way out to see the town. we have family in town and with construction going on I know yall are losing business! So of course we come in with our family being here. Today I order the SAME thing I have always ordered this last 6 days in a row. the 5 dollar meal and with the iced coffee we add vanilla. its an upcharge which is so fine with me. yes please do charge me. you should. Your manager today would NOT do it. she just flat out refused to do the order the exact way its been rung up the past 6 days. How on earth does this work? You all are losing so many customers and your loyal ones you turn away? Make it make sense? I showed the receipts where we were just charged the extra for syrup and sugar and she still wouldnt do it. I dont get it? So instead of just not charging me the extra money which brings MORE money into your store - she said I dont know why they did this and they shouldn't be so now you lose out on a 62 dollar order? Please help me understand why this woman is your manager? It makes no sense at all. I see dunkin being on strike lately for 25 an hour you know how you are able to pay them 25 an hour. Charging people just like you should so you can pay them. Not say 'no to 1.65 then we leave and you miss out on over 60 bucks'. Unreal. I have never in all my life met someone so dense. If this was my franchisees she wouldnt be allowed to run my store. over 1.65. unreal. just ring it uo the way it is supposed to be. we didnt ask for anything free im we'll aware you will charge me MORE and we said ok. and she said no to the order. And shes the manager. if shes in charge I can completely understand why we have seen so many employees in and out of this place. I wouldnt want to work for someone like this either
Suzy Howell
Make sure you get a cappuccino blast if you go
Atmosphere: 5
Food: 5
Service: 5
Shelly Price
Great coffee I love to get a frozen coffee and I request it with no sugar added. If they use the yellow no sugar button on the ice machine then the only sugar in it should come from the coffee syrup ❤️
Teresa Gilland
I really try to support this business. However, they just can’t seem to get it together. Let’s start with management. Every time we visit this location they are out of half the items. Cups, lids, straws, flavors, foods. Whew it’s a mess. The workers. There’s like 2 decent ones. Half the staff is rude and arrogant for absolutely no reason, especially when they can’t even handle the basics of the job. Food. Every single time I’ve ordered food from this location, I've been given the complete wrong food order. On multiple times I’ve been served completely FROZEN food! The location. It’s usually disgusting in the lobby. Like no one around inside and all the tables are filthy. Couldn’t sit down to eat if you wanted.
Today’s issue, your drive thru worker this afternoon is grossly rude. Doesn’t greet people, gave no receipt with the order & just closed the window & walked away.
Please do an overhaul on this place. The Pensacola location is amazing!!
Greg Osborn
When in the Dunkin Donuts ordered donuts, but they must have gave us the wrong box. Nope, that's impossible. We were the only ones in there. But they got the order wrong. Avoid it, don't go there today. Stupid people will be on a counter. No, we did eat most of the donuts, but that's the reason for food being a 2. There are old donuts, dry hard. My God, can I not make donuts like they used to oops? No, they can't because they have to be frozen. I have a friend of the thawed out otherwise they wouldn't have had to cook it.
highwayracer1
Stopped in to get the new lava colada drink after work yesterday… the young gentleman that took my order was super nice, and did a really good job making my drink! We were both shocked at how well it turned out, that it was picture perfect lol I even told him that it looked better than the ones on commercial 😊 He even posed for me so I could take a picture! Super nice guy, and a great personality!
Only a traveler, but Ive been here 4 times in my visit and every time it has been DELICIOUS!! Coffee made right and donuts soft and fresh. Very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Charlotte Kenneally
do not come here - slowest dunkin ever there was only 1 car in front of us and it took 10 minutes they weren’t even busy they were just slow
What in the world, Dunkin? You’re literally a DONUT shop and somehow managed to be completely out of donuts. That’s like going to a pizza place with no pizza. Huge disappointment—I walked in expecting options and left with nothing but frustration. Do better.
Atmosphere: 1
Food: 1
Service: 1
Please don't make your employees work with no AC in August for god sakes also... Stop the insanity of insisting that we cannot use our own cups for the coffee because people are allergic to the wax that is coating your coffee cups and cannot tolerate a constant allergic reaction to things. I'm sick and tired of explaining that I'm allergic to the wax because it's derived from corn which is in everything It makes it impossible to live in this world sometimes. Please allow us to bring our own cups in for coffee there's no reason why you shouldn't in every reason why you should.
Atmosphere: 2
Food: 5
Service: 3
I did a door dash order and they just piled all my donuts in a bag and there is no frosting on the donuts and it was just a mess, the food is cold and the hash browns are not even cooked all the way
Atmosphere: 1
Food: 1
Service: 1
The coffee usually tastes fine, but my issue is that they almost never add the cold foam to my drink at this location. It’s annoying to pay extra for something and never receive it. Yes, I could point it out every time but it could just be done correctly to start with and save everyone a hassle.
Atmosphere: 3
Food: 2
Service: 3
We live right behind the Dunkin here in Pace. we always try our best to support this business because your employees are the nicest people. I have been here evey single day snd I mean that EVERY day this week since last Tuesday ordering the same thing on my way out to see the town. we have family in town and with construction going on I know yall are losing business! So of course we come in with our family being here. Today I order the SAME thing I have always ordered this last 6 days in a row. the 5 dollar meal and with the iced coffee we add vanilla. its an upcharge which is so fine with me. yes please do charge me. you should. Your manager today would NOT do it. she just flat out refused to do the order the exact way its been rung up the past 6 days. How on earth does this work? You all are losing so many customers and your loyal ones you turn away? Make it make sense? I showed the receipts where we were just charged the extra for syrup and sugar and she still wouldnt do it. I dont get it? So instead of just not charging me the extra money which brings MORE money into your store - she said I dont know why they did this and they shouldn't be so now you lose out on a 62 dollar order? Please help me understand why this woman is your manager? It makes no sense at all. I see dunkin being on strike lately for 25 an hour you know how you are able to pay them 25 an hour. Charging people just like you should so you can pay them. Not say 'no to 1.65 then we leave and you miss out on over 60 bucks'. Unreal. I have never in all my life met someone so dense. If this was my franchisees she wouldnt be allowed to run my store. over 1.65. unreal. just ring it uo the way it is supposed to be. we didnt ask for anything free im we'll aware you will charge me MORE and we said ok. and she said no to the order. And shes the manager. if shes in charge I can completely understand why we have seen so many employees in and out of this place. I wouldnt want to work for someone like this either
Make sure you get a cappuccino blast if you go
Atmosphere: 5
Food: 5
Service: 5
Great coffee I love to get a frozen coffee and I request it with no sugar added. If they use the yellow no sugar button on the ice machine then the only sugar in it should come from the coffee syrup ❤️
I really try to support this business. However, they just can’t seem to get it together.
Let’s start with management.
Every time we visit this location they are out of half the items. Cups, lids, straws, flavors, foods. Whew it’s a mess.
The workers.
There’s like 2 decent ones. Half the staff is rude and arrogant for absolutely no reason, especially when they can’t even handle the basics of the job.
Food.
Every single time I’ve ordered food from this location, I've been given the complete wrong food order. On multiple times I’ve been served completely FROZEN food!
The location.
It’s usually disgusting in the lobby. Like no one around inside and all the tables are filthy. Couldn’t sit down to eat if you wanted.
Today’s issue, your drive thru worker this afternoon is grossly rude. Doesn’t greet people, gave no receipt with the order & just closed the window & walked away.
Please do an overhaul on this place.
The Pensacola location is amazing!!
When in the Dunkin Donuts ordered donuts, but they must have gave us the wrong box. Nope, that's impossible. We were the only ones in there. But they got the order wrong. Avoid it, don't go there today. Stupid people will be on a counter. No, we did eat most of the donuts, but that's the reason for food being a 2. There are old donuts, dry hard. My God, can I not make donuts like they used to oops? No, they can't because they have to be frozen. I have a friend of the thawed out otherwise they wouldn't have had to cook it.
Stopped in to get the new lava colada drink after work yesterday… the young gentleman that took my order was super nice, and did a really good job making my drink! We were both shocked at how well it turned out, that it was picture perfect lol I even told him that it looked better than the ones on commercial 😊 He even posed for me so I could take a picture! Super nice guy, and a great personality!
Restaurantji Recommends
Always friendly and love my cold brew
Drive thru coffee is a must!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cappuccino Blast
Always friendly and love my cold brew
Atmosphere: 5
Food: 5
Service: 5
Only a traveler, but Ive been here 4 times in my visit and every time it has been DELICIOUS!! Coffee made right and donuts soft and fresh. Very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
do not come here - slowest dunkin ever there was only 1 car in front of us and it took 10 minutes they weren’t even busy they were just slow
Atmosphere: 1
Food: 3
Service: 1
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