Super long wait time( 30 minutes). Poor customer service. I don’t know how it stays in business also 2 people working.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mozzarella Sticks
Michael Stubblefield
I ordered a Chilli cheese coney foot long. Haven't had one in at least eist 7 years. This thing doesn't even taste real. They have changed so much the hot dog was a s big around as my pinky. Extremely cheap products to put this garbage together for the price almost 7 dollars.its says beef. Maybe a fart that came from the cow Got better at local gas station. No lie. Maybe in another 7 probly not.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Beef Hot Dog
Chadwell
Consistently sub-mediocre Sonic Drive-In location. The wait times, either at a stall or in the drive-thru, range between slightly annoying and downright incomprehensible. My main consideration for visiting this restaurant is the convenience of proximity, but it turns out that it can be a quicker, cheaper, and tastier trip to drive further out and visit one of many other competitive fast food establishments nearby.There's a kind of off-taste with the hamburgers at this location that I'm not sure I can explain properly. Usually what I associate with Sonic is a crisp patty with a strong mustard twang. The burgers here tend more towards a spectrum of limp, thin, dry, yet greasy. When you consider how un-fresh the burgers usually taste, it's a wonder how it took so long for the restaurant staff to take them out of a drawer and slap them on a bun.I've come here on a few separate occasions for a Sonic Blast, but have had unfortunate luck under these circumstances at well- for a different reason. Sometimes the staff either imply a slightly different order or are deliberately mishearing me to make what I assume is a marginally easier to produce, similar item- I'm really not sure which. For example, I can order what I refer to as a "Reece's cup Blast" (omitting "peanut butter" entirely) and then receive a cup full of vanilla soft serve with some peanut butter sauce, no real "Blast" to speak of. Not only does this make little sense from a perspective of mishearing, but, if I recall correctly, it doesn't even qualify as a Blast, because there was no solid mix-in.It's not all bad. Their slushes are good enough. Just make sure you go at happy hour or you'll be paying quite a hefty sum for some syrupy ice slurry.If not for its walkability from many nearby homes and apartments, I have no doubt that this Sonic would be in dire straits and would actually have some fire beneath them to improve. As it stands, there are so many better places to get a quick meal.
My car hop, Luke, was very polite today! Gave me lots of ketchup and told me Merry Christmas. Thank you for the good service yall.
Service: 5
Jay Thampi
Fast service, good food and price is just right.
Atmosphere: 5
Food: 5
Service: 5
Tisha F
I ordered Chili Cheese fries along with a shake, and before receiving my order, I verified with the woman at the drive-thru that the fries would not contain onions. She assured me that the food would be onion-free. However, upon receiving the food and proceeding to eat, I noticed that there were onions present (as evidenced shown by the photo below). I circled back and kindly informed the lady that my order was incorrect and included onions. When I attempted to hand back the food, she made a stopping gesture and explained that she was unable to accept the returned food. She stated she would just remake my order. I then thanked her! Shortly a few seconds later another lady (A YOUNG KAREN) came to the window and rudely informed me that there was not onions on my fries! Despite her lack of verification, she jumped to the conclusion that I was being untruthful. In a rather impolite manner, she insisted that there were no onions. To demonstrate the truth, I politely retrieved the food and retrieved the onions, their potent aroma serving as evidence of their existence. I proceeded to show her the onions to support my statement. Annoyed, she retorted, "I'll make you some more." Swiftly, I informed her, "No thank you! Just give me a refund, please." Disrespectfully, she replied, "Well, it will take a few days for it to be returned to your account." Customer service at this restaurant needs more training on how to properly handle customer service. Considering the Google reviews and my personal encounter with this particular restaurant, it is evident that the owners should pay closer attention to the surveillance cameras. Additionally, they should provide employees with proper training on professionalism and etiquette in the workplace. Sadly, I have witnessed the downfall of many nice restaurants due to hiring individuals with lack of manners. @Bussiness owner…be proactive and not reactive. You’re business needs help!
Atmosphere: 1
Food: 1
Service: 1
Dylan Stanton
Running Uber eats and it took five mins to even get a response then was told to wait a couple mins then again…I had to cancel a 14 dollar order after turning around to go back from escambia county!There was no one in line!
Atmosphere: 1
Food: 1
Service: 1
Autumn Jordan
Their food use to be great but lately it has kinda really sucked on worth what you pay for it at all..
Delta Meza
The service was decent, the tables were dirty, and the food was nearly burned.
Had nothing but good service and food each time I go. Service was awesome and friendly and catered to our wishes. Thanks again friends!
Amanda Shiver
Did not take order correctly. Refused to correct drink sizes. Burger had rotten lettuce. Replaced burger but the meat was raw.
Atmosphere: 1
Food: 1
Service: 1
Bret S.
Workers were okay. Service was awful, it took FOREVER to get 1 pretzel that was flat and not fresh and cheddar bites that were good but that's not the point. The point is they took forever to give us two things. I thought this was a fast food place. Anyways god bless.
Frank R
Worst Sonic I have ever been too. First time I came here the food was all cold. Second time the tots were burnt and cold. Third time I waited at the speaker 5 mins and no one said anything not even after saying hello. Only reason I waited that long was because my daughter really wanted one of their hotdogs. I'm guessing whoever runs this restaurant is not interested in customer service or making money. Only reason I'm giving one star is because I can't give negative ones.
Atmosphere: 1
Food: 1
Service: 1
brittany carver
They are just so slow. The food has gotten better but is still hit and miss.
Super long wait time( 30 minutes). Poor customer service. I don’t know how it stays in business also 2 people working.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mozzarella Sticks
I ordered a Chilli cheese coney foot long. Haven't had one in at least eist 7 years. This thing doesn't even taste real. They have changed so much the hot dog was a s big around as my pinky. Extremely cheap products to put this garbage together for the price almost 7 dollars.its says beef. Maybe a fart that came from the cow Got better at local gas station. No lie. Maybe in another 7 probly not.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Beef Hot Dog
Consistently sub-mediocre Sonic Drive-In location. The wait times, either at a stall or in the drive-thru, range between slightly annoying and downright incomprehensible. My main consideration for visiting this restaurant is the convenience of proximity, but it turns out that it can be a quicker, cheaper, and tastier trip to drive further out and visit one of many other competitive fast food establishments nearby.There's a kind of off-taste with the hamburgers at this location that I'm not sure I can explain properly. Usually what I associate with Sonic is a crisp patty with a strong mustard twang. The burgers here tend more towards a spectrum of limp, thin, dry, yet greasy. When you consider how un-fresh the burgers usually taste, it's a wonder how it took so long for the restaurant staff to take them out of a drawer and slap them on a bun.I've come here on a few separate occasions for a Sonic Blast, but have had unfortunate luck under these circumstances at well- for a different reason. Sometimes the staff either imply a slightly different order or are deliberately mishearing me to make what I assume is a marginally easier to produce, similar item- I'm really not sure which. For example, I can order what I refer to as a "Reece's cup Blast" (omitting "peanut butter" entirely) and then receive a cup full of vanilla soft serve with some peanut butter sauce, no real "Blast" to speak of. Not only does this make little sense from a perspective of mishearing, but, if I recall correctly, it doesn't even qualify as a Blast, because there was no solid mix-in.It's not all bad. Their slushes are good enough. Just make sure you go at happy hour or you'll be paying quite a hefty sum for some syrupy ice slurry.If not for its walkability from many nearby homes and apartments, I have no doubt that this Sonic would be in dire straits and would actually have some fire beneath them to improve. As it stands, there are so many better places to get a quick meal.
Atmosphere: 2
Food: 2
Service: 3
Fast and great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Tots, Burger, Strawberry, Burrito, Mozzarella Sticks, Breakfast Burrito
My car hop, Luke, was very polite today! Gave me lots of ketchup and told me Merry Christmas. Thank you for the good service yall.
Service: 5
Fast service, good food and price is just right.
Atmosphere: 5
Food: 5
Service: 5
I ordered Chili Cheese fries along with a shake, and before receiving my order, I verified with the woman at the drive-thru that the fries would not contain onions. She assured me that the food would be onion-free. However, upon receiving the food and proceeding to eat, I noticed that there were onions present (as evidenced shown by the photo below). I circled back and kindly informed the lady that my order was incorrect and included onions. When I attempted to hand back the food, she made a stopping gesture and explained that she was unable to accept the returned food. She stated she would just remake my order. I then thanked her! Shortly a few seconds later another lady (A YOUNG KAREN) came to the window and rudely informed me that there was not onions on my fries! Despite her lack of verification, she jumped to the conclusion that I was being untruthful. In a rather impolite manner, she insisted that there were no onions. To demonstrate the truth, I politely retrieved the food and retrieved the onions, their potent aroma serving as evidence of their existence. I proceeded to show her the onions to support my statement. Annoyed, she retorted, "I'll make you some more." Swiftly, I informed her, "No thank you! Just give me a refund, please." Disrespectfully, she replied, "Well, it will take a few days for it to be returned to your account." Customer service at this restaurant needs more training on how to properly handle customer service. Considering the Google reviews and my personal encounter with this particular restaurant, it is evident that the owners should pay closer attention to the surveillance cameras. Additionally, they should provide employees with proper training on professionalism and etiquette in the workplace. Sadly, I have witnessed the downfall of many nice restaurants due to hiring individuals with lack of manners. @Bussiness owner…be proactive and not reactive. You’re business needs help!
Atmosphere: 1
Food: 1
Service: 1
Running Uber eats and it took five mins to even get a response then was told to wait a couple mins then again…I had to cancel a 14 dollar order after turning around to go back from escambia county!There was no one in line!
Atmosphere: 1
Food: 1
Service: 1
Their food use to be great but lately it has kinda really sucked on worth what you pay for it at all..
The service was decent, the tables were dirty, and the food was nearly burned.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Cheeseburger, Fries, Tots, Burger, Mozzarella Sticks
Restaurantji Recommends
Had nothing but good service and food each time I go. Service was awesome and friendly and catered to our wishes. Thanks again friends!
Did not take order correctly. Refused to correct drink sizes. Burger had rotten lettuce. Replaced burger but the meat was raw.
Atmosphere: 1
Food: 1
Service: 1
Workers were okay. Service was awful, it took FOREVER to get 1 pretzel that was flat and not fresh and cheddar bites that were good but that's not the point. The point is they took forever to give us two things. I thought this was a fast food place. Anyways god bless.
Worst Sonic I have ever been too. First time I came here the food was all cold. Second time the tots were burnt and cold. Third time I waited at the speaker 5 mins and no one said anything not even after saying hello. Only reason I waited that long was because my daughter really wanted one of their hotdogs. I'm guessing whoever runs this restaurant is not interested in customer service or making money. Only reason I'm giving one star is because I can't give negative ones.
Atmosphere: 1
Food: 1
Service: 1
They are just so slow. The food has gotten better but is still hit and miss.