I went to order dinner, paid for my food at the computer register, stood and waited for 10 minutes and someone finally came from the back and asked if I ordered so and so I said yes, the lady proceeded to say it gonna be a 30 minutes on original chicken!! So of course I was upset and asked for my money back, because there is no reason to stand and wait 30 more minutes after I have paid and stood and waited for 10 minutes for a 4 piece chicken dinner!! This place is always out of chicken every time Ive been to this location!!! For slow, no customer service and always a 30 minute to an hour wait for food.. I advise no one to go there if you don’t have more than 2 hours to wait for service or food!!!!!
Atmosphere: 1
Food: 1
Service: 1
SUE BURSLEY
I got a bowl, they put five pieces of chicken on it. 😲 The apple bites were cold and terriable. Won't be going back there sgain. To think i was giving them a second chance. Very DISATIFIED,!!
Atmosphere: 2
Food: 2
Service: 3
Billy Graham
My family and I went there on July 14th and ordered three-piece white meal times three. a total of three dinners with white meat. we were told at 4:45 they were out of white meat and to come back in 45 minutes. I've never heard such a thing when it takes 18 minutes to drop a round of chicken. I used to manage a Kentucky fried Chicken. I've never had. none of my employees say such a thing. 45 minutes it takes 18 minutes. on top of that she puts out dog me in all three of the dinners so we checked them and I told her ma'am these are not white meat. she's like oh come back in 45 minutes. give me the chicken back. I don't know how to get hold of corporate number but if somebody has it please let me know. it needs to be reported especially right at almost 5:00. no chicken. unreal. I have my receipt. please let me know corporate number
Atmosphere: 2
Food: 3
Service: 1
Laurie Fisher
So, as opposed to potatoes and gravy, I received a bowl of gravy. I tried to call 12 times last night and several times today so far. No one answered 😕. When it finally goes to VM I got a message telling me to enter my code or something. Very Poor Management. Never go back and have showed several people my bowl of gravy. Very sad.
Food: 1
Service: 1
David Yonts
At 1:00 o'clock Sunday out of dark meat and dessert
Atmosphere: 3
Food: 5
Service: 2
Steven
It's called the famous bowl for a reason ... it's all you need
Atmosphere: 5
Food: 5
Service: 5
S.A.M
This place is a NIGHTMARE, The manager needs to be replaced because whoever they are they are completely incompetent ☹️👎 we arrived there yesterday after 11:00 a.m. which is when they're supposed to open. they weren't open and we were told that the manager was out trying to buy chicken somewhere because they were out. how do you manage Kentucky fried Chicken? and you don't know before the opening of July 4th that you're out of chicken. it's ridiculous!!! we are physically disabled so getting to our car is quite a chore than driving across town. we had placed the order online, paid for everything with our credit card and the joke of jokes was as we called Kentucky fried Chicken corporate. they really seemed indifferent and didn't give a damn ☹️👎☹️👎☹️👎
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings, Cole Slaw
Barbara Verdell
Drive through person had a nasty attitude, because I didn't know that the order I wanted didn't start until 6pm, so as I pulled away, she yells at me to stop coming here, very rude
Atmosphere: 1
Service: 1
Joseph Ticer
gave me food poisoning
Atmosphere: 2
Food: 1
Service: 2
Makeda Meeks
Review for KFC Palatka, FL –
I am extremely disappointed and disturbed by the horrible customer service I received at this KFC location. What should have been a simple transaction turned into an unnecessarily frustrating and disrespectful encounter—due entirely to the store manager’s rude and unprofessional behavior.
From the moment I walked in, the energy was cold and dismissive. I was met with an attitude that bordered on outright hostility, and when I calmly attempted to clarify an issue with my order, the manager responded with sarcasm, eye-rolling, and a complete lack of basic courtesy. Instead of offering any form of helpful service, they escalated the situation with tone and attitude that was completely inappropriate for someone in a leadership role.
It is appalling that someone so lacking in people skills and professionalism is tasked with representing a national brand like KFC. Everyone has bad days, but there is no excuse for treating customers with disrespect—especially not from the person supposed to set the standard for the rest of the staff.
KFC, do better. Your customers deserve respect, clear communication, and basic human decency—not to be treated like a burden for simply expecting their order to be correct.
I will not be returning to this location and will be sharing this experience with others to save them from similar mistreatment.
Every time I go to this KFC they're out of something one time it was chicken one time fries tonight I go through drive Tru and order 4 piece tender combo and she tells me they only can do 3 pieces cause they can't make more cause it's frozen I get to the window and pay there's no one behind me and she said can you pull around and I'll bring it out and they didn't even have to make anything fresh cause it was already cooked but they wanted me to pull around it makes no sense at all plus one tender was hard and in pieces I keep giving kfc Palatka chances but it's always a let down
Atmosphere: 1
Food: 1
Service: 1
Lennard Gerth
Worst dine in experience ever ! Chicken small . Only able to order from kiosk, no other option. Drive through given priority so everyone had to wait. One lady over forty minutes and could not get a refund because mobile order said ready although it wasn't! I will not be back as this is nuts. Also no diet Pepsi option.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fried Chicken
Tonya Long
It was very drab no workers wanting to help asked for dine in got it in a box food was nice and hot but no employee customer interaction computers are taking that experience away sucks nice to see young hard workers on a clock earning there way kioshs suck ty
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Fried Chicken
Judy Crouch
Does KFC have had a bad rap for a while, I must say I was pleasantly surprised today with the wonderful service and the great food! I heard they had new management seems to be going really well! Great job KFC!!!
I went to order dinner, paid for my food at the computer register, stood and waited for 10 minutes and someone finally came from the back and asked if I ordered so and so I said yes, the lady proceeded to say it gonna be a 30 minutes on original chicken!! So of course I was upset and asked for my money back, because there is no reason to stand and wait 30 more minutes after I have paid and stood and waited for 10 minutes for a 4 piece chicken dinner!! This place is always out of chicken every time Ive been to this location!!! For slow, no customer service and always a 30 minute to an hour wait for food.. I advise no one to go there if you don’t have more than 2 hours to wait for service or food!!!!!
Atmosphere: 1
Food: 1
Service: 1
I got a bowl, they put five pieces of chicken on it. 😲 The apple bites were cold and terriable. Won't be going back there sgain. To think i was giving them a second chance. Very DISATIFIED,!!
Atmosphere: 2
Food: 2
Service: 3
My family and I went there on July 14th and ordered three-piece white meal times three. a total of three dinners with white meat. we were told at 4:45 they were out of white meat and to come back in 45 minutes. I've never heard such a thing when it takes 18 minutes to drop a round of chicken. I used to manage a Kentucky fried Chicken. I've never had. none of my employees say such a thing. 45 minutes it takes 18 minutes. on top of that she puts out dog me in all three of the dinners so we checked them and I told her ma'am these are not white meat. she's like oh come back in 45 minutes. give me the chicken back. I don't know how to get hold of corporate number but if somebody has it please let me know. it needs to be reported especially right at almost 5:00. no chicken. unreal. I have my receipt. please let me know corporate number
Atmosphere: 2
Food: 3
Service: 1
So, as opposed to potatoes and gravy, I received a bowl of gravy. I tried to call 12 times last night and several times today so far. No one answered 😕. When it finally goes to VM I got a message telling me to enter my code or something. Very Poor Management. Never go back and have showed several people my bowl of gravy. Very sad.
Food: 1
Service: 1
At 1:00 o'clock Sunday out of dark meat and dessert
Atmosphere: 3
Food: 5
Service: 2
It's called the famous bowl for a reason ... it's all you need
Atmosphere: 5
Food: 5
Service: 5
This place is a NIGHTMARE, The manager needs to be replaced because whoever they are they are completely incompetent ☹️👎 we arrived there yesterday after 11:00 a.m. which is when they're supposed to open. they weren't open and we were told that the manager was out trying to buy chicken somewhere because they were out. how do you manage Kentucky fried Chicken? and you don't know before the opening of July 4th that you're out of chicken. it's ridiculous!!! we are physically disabled so getting to our car is quite a chore than driving across town. we had placed the order online, paid for everything with our credit card and the joke of jokes was as we called Kentucky fried Chicken corporate. they really seemed indifferent and didn't give a damn ☹️👎☹️👎☹️👎
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings, Cole Slaw
Drive through person had a nasty attitude, because I didn't know that the order I wanted didn't start until 6pm, so as I pulled away, she yells at me to stop coming here, very rude
Atmosphere: 1
Service: 1
gave me food poisoning
Atmosphere: 2
Food: 1
Service: 2
Review for KFC Palatka, FL –
I am extremely disappointed and disturbed by the horrible customer service I received at this KFC location. What should have been a simple transaction turned into an unnecessarily frustrating and disrespectful encounter—due entirely to the store manager’s rude and unprofessional behavior.
From the moment I walked in, the energy was cold and dismissive. I was met with an attitude that bordered on outright hostility, and when I calmly attempted to clarify an issue with my order, the manager responded with sarcasm, eye-rolling, and a complete lack of basic courtesy. Instead of offering any form of helpful service, they escalated the situation with tone and attitude that was completely inappropriate for someone in a leadership role.
It is appalling that someone so lacking in people skills and professionalism is tasked with representing a national brand like KFC. Everyone has bad days, but there is no excuse for treating customers with disrespect—especially not from the person supposed to set the standard for the rest of the staff.
KFC, do better. Your customers deserve respect, clear communication, and basic human decency—not to be treated like a burden for simply expecting their order to be correct.
I will not be returning to this location and will be sharing this experience with others to save them from similar mistreatment.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I love KFC
Atmosphere: 3
Food: 5
Service: 5
Every time I go to this KFC they're out of something one time it was chicken one time fries tonight I go through drive Tru and order 4 piece tender combo and she tells me they only can do 3 pieces cause they can't make more cause it's frozen I get to the window and pay there's no one behind me and she said can you pull around and I'll bring it out and they didn't even have to make anything fresh cause it was already cooked but they wanted me to pull around it makes no sense at all plus one tender was hard and in pieces I keep giving kfc Palatka chances but it's always a let down
Atmosphere: 1
Food: 1
Service: 1
Worst dine in experience ever ! Chicken small . Only able to order from kiosk, no other option. Drive through given priority so everyone had to wait. One lady over forty minutes and could not get a refund because mobile order said ready although it wasn't! I will not be back as this is nuts. Also no diet Pepsi option.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fried Chicken
It was very drab no workers wanting to help asked for dine in got it in a box food was nice and hot but no employee customer interaction computers are taking that experience away sucks nice to see young hard workers on a clock earning there way kioshs suck ty
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Fried Chicken
Does KFC have had a bad rap for a while, I must say I was pleasantly surprised today with the wonderful service and the great food!
I heard they had new management seems to be going really well! Great job KFC!!!
Atmosphere: 5
Food: 5
Service: 5
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