Took almost 5 mins for anyone to even acknowledge me. Then when employees came from out of no where in the back the girls all just looked at me and started doing nothing had some nasty looks to thier faces too. But, a young boy came and apologized and hoped I wasn't waiting to long. I think they need new employees these girls think it's a high school function and have NO customer service skills at all.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Donuts
carlos r
Allows you to enjoy a good breakfast.
Atmosphere: 5
Food: 5
Service: 5
Shell Slagle
Just stepped in for a cup of coffee and had a great experience. Everything was great, including the piping hot coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Grilled Cheese, Donuts, Egg and Cheese
Cathay Irving
Your employees are so rude.. To have the window closed in my face because your employee decided to be rude to me because I asked for a refund. No manager on site to deal with my issue.
Food: 2
Recommended dishes: Sausage Egg and Cheese, Iced Latte
Debby V
Slowest, worst DD I have ever been. to. Visiting from MA where such poor performance would not be tolerated at our DD franchises. Trainee on order counter with no help who was clueless. Bunch of other people scurrying around, but ignoring the line. They then ran out of coffee! We were expected to wait another eternity until they brewed new coffee. It was an absolute joke! Do yourself a huge favor aind another location.
Service: 1
Jamalyn Stuck
Always fast and accurate service l.
Atmosphere: 5
Food: 5
Service: 5
Deanna Ellingson
I ordered 10 doughnut holes. I was charged $3.99. In MN at Dunkin' 10 doughnut holes are 10 cents a piece...$1.00. I questioned the charge and was told that they are 35 cents a piece. Isn't 35 × 10 = $3.50. It was definitely a rip off. When I first approached the counter...no one came to wait on me. I left the store & came back in later. I will not be bringing my business to this establishment. The staff was too busy in the back & the prices were too high for what you got. I spent a total of $7.46. I also bought two doughnuts.
Atmosphere: 1
Food: 1
Service: 1
Ray Crosby
What a joke. Go through the drive through to get ice cream. The take your payment and instead of caring about making your order their worried about their drive up time. Asked me to pull forward so their time would stop. No that's not a true reflection on your time. You want a better time then work harder or more efficiently. Rude employees. Had two same me to move up one was the girl taken the order the other must have been a manager. If they would have worked that hard on doing their jobs and filling my order then their order time would have been better. Wouldn't recommend going at night nothing but a joke.
Atmosphere: 1
Food: 3
Service: 1
Robert Paulsen
Food always hot.. donuts always fresh..excellent staff ...just awesome..Dunkin donuts on Old Kings road...palm
Atmosphere: 1
Food: 1
Service: 1
J Pack
they suck like all the other locations in Palm Coast. Employees are always young and don't really care about what they do for service and the managers ? Another joke.
Food and drinks are made well. 9 out of 10 staff are helpful and friendly. Just one or two seem to not care at all. Not the most comfortable DD atmosphere if you want to sit and eat but the drive thru is one of the quickest in the Palm Coast area!
Atmosphere: 3
Food: 5
Service: 4
Jeff Morse
I can't belive how much of a lock down Dunkin has on the donut market in the Eastern US. Their donuts are mediocre at best. I miss the independent donut shops in California run by Cambodian immigrants. The worst of them would blow Dunkin out of the water and the best are in another league altogether. People in Palm Coast don't know what the are missing.
Atmosphere: 3
Food: 2
Service: 4
Glenn Beaulieu
I only go to this DD, which is close to home. If you need to be somewhere they get your order out in record time for a DD. The staff is always friendly, they mess up a few times but when we call, they always make it right when you go back. Everyone makes mistakes we're human! Keep up the good work!Update-12/102023They still are messing up, I was there last night, and I ordered a large hot coffee with cream and sugar on the side, and two doughnuts. They had an iced coffee and they realized it was a hot and gave me the iced coffee with the hot coffee. I went home and both coffees were French vanilla. My wife called and Katie said to come back and they would give us the whole order again. I couldn't go until the next morning. I went to the drive-thru and told them what I had and gave them Katie's name. I also ordered plain bagel bites, everything breakfast sandwich and 7 creamers and 3 sugars on the side. I get home and everything was right except the bagel bites were everything and not plain, no cream and sugar and they gave me a green frosted doughnut instead of vanilla cream frosted and they put the doughnuts in a bag together like they always do and the frosting always goes on the other doughnut which is ridiculous. To top it off they take the phone off the hook so it's continuously busy for hours. Totally unacceptable!
Atmosphere: 3
Food: 2
Service: 4
Gregory Peterson
Only one shot espresso for 16 oz.
Atmosphere: 1
Food: 4
Service: 5
Vincente Vervalde
Ordered Chai tea latte and received some nasty tasting sludge. The donuts are tasteless. This is the worst Dunkin that I have ever visited they have no clue what they are doing.
Took almost 5 mins for anyone to even acknowledge me. Then when employees came from out of no where in the back the girls all just looked at me and started doing nothing had some nasty looks to thier faces too. But, a young boy came and apologized and hoped I wasn't waiting to long. I think they need new employees these girls think it's a high school function and have NO customer service skills at all.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Donuts
Allows you to enjoy a good breakfast.
Atmosphere: 5
Food: 5
Service: 5
Just stepped in for a cup of coffee and had a great experience. Everything was great, including the piping hot coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Grilled Cheese, Donuts, Egg and Cheese
Your employees are so rude.. To have the window closed in my face because your employee decided to be rude to me because I asked for a refund. No manager on site to deal with my issue.
Food: 2
Recommended dishes: Sausage Egg and Cheese, Iced Latte
Slowest, worst DD I have ever been. to. Visiting from MA where such poor performance would not be tolerated at our DD franchises. Trainee on order counter with no help who was clueless. Bunch of other people scurrying around, but ignoring the line. They then ran out of coffee! We were expected to wait another eternity until they brewed new coffee. It was an absolute joke! Do yourself a huge favor aind another location.
Service: 1
Always fast and accurate service l.
Atmosphere: 5
Food: 5
Service: 5
I ordered 10 doughnut holes. I was charged $3.99. In MN at Dunkin' 10 doughnut holes are 10 cents a piece...$1.00. I questioned the charge and was told that they are 35 cents a piece. Isn't 35 × 10 = $3.50. It was definitely a rip off. When I first approached the counter...no one came to wait on me. I left the store & came back in later. I will not be bringing my business to this establishment. The staff was too busy in the back & the prices were too high for what you got. I spent a total of $7.46. I also bought two doughnuts.
Atmosphere: 1
Food: 1
Service: 1
What a joke. Go through the drive through to get ice cream. The take your payment and instead of caring about making your order their worried about their drive up time. Asked me to pull forward so their time would stop. No that's not a true reflection on your time. You want a better time then work harder or more efficiently. Rude employees. Had two same me to move up one was the girl taken the order the other must have been a manager. If they would have worked that hard on doing their jobs and filling my order then their order time would have been better. Wouldn't recommend going at night nothing but a joke.
Atmosphere: 1
Food: 3
Service: 1
Food always hot.. donuts always fresh..excellent staff ...just awesome..Dunkin donuts on Old Kings road...palm
Atmosphere: 1
Food: 1
Service: 1
they suck like all the other locations in Palm Coast. Employees are always young and don't really care about what they do for service and the managers ? Another joke.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food and drinks are made well. 9 out of 10 staff are helpful and friendly. Just one or two seem to not care at all. Not the most comfortable DD atmosphere if you want to sit and eat but the drive thru is one of the quickest in the Palm Coast area!
Atmosphere: 3
Food: 5
Service: 4
I can't belive how much of a lock down Dunkin has on the donut market in the Eastern US. Their donuts are mediocre at best. I miss the independent donut shops in California run by Cambodian immigrants. The worst of them would blow Dunkin out of the water and the best are in another league altogether. People in Palm Coast don't know what the are missing.
Atmosphere: 3
Food: 2
Service: 4
I only go to this DD, which is close to home. If you need to be somewhere they get your order out in record time for a DD. The staff is always friendly, they mess up a few times but when we call, they always make it right when you go back. Everyone makes mistakes we're human! Keep up the good work!Update-12/102023They still are messing up, I was there last night, and I ordered a large hot coffee with cream and sugar on the side, and two doughnuts. They had an iced coffee and they realized it was a hot and gave me the iced coffee with the hot coffee. I went home and both coffees were French vanilla. My wife called and Katie said to come back and they would give us the whole order again. I couldn't go until the next morning. I went to the drive-thru and told them what I had and gave them Katie's name. I also ordered plain bagel bites, everything breakfast sandwich and 7 creamers and 3 sugars on the side. I get home and everything was right except the bagel bites were everything and not plain, no cream and sugar and they gave me a green frosted doughnut instead of vanilla cream frosted and they put the doughnuts in a bag together like they always do and the frosting always goes on the other doughnut which is ridiculous. To top it off they take the phone off the hook so it's continuously busy for hours. Totally unacceptable!
Atmosphere: 3
Food: 2
Service: 4
Only one shot espresso for 16 oz.
Atmosphere: 1
Food: 4
Service: 5
Ordered Chai tea latte and received some nasty tasting sludge. The donuts are tasteless. This is the worst Dunkin that I have ever visited they have no clue what they are doing.
Atmosphere: 1
Food: 1
Service: 1