Firehouse Subs

Good sandwich, good service.

Absolutely an awful experience. A few weeks ago I decided to order an online pickup order at firehouse. I placed an order for 3 sandwiches, one of them happened to be on a gluten free bun. Probably 2 minutes after placing the order I received a call saying they did not have any gluten free buns which was fine I can understand if they sold out so I requested a refund on the order which they replied it would be refunded... Never was refunded. I contacted firehouse stating a refund was not applied which I was then met with a women saying one would be met soon. It was never sent but I was greeted by a email saying gluten free buns were back in stock and I would be able to come pick up my order whenever I chose too. Normally this would not bug me but I blatantly asked multiple times for a refund not a new meal. Today my family decided lets try and just get the meal since they are not going to refund us the money. Transaction was simple, did not make a huge fuse about getting the food and over all respectful all we had to do was show them the receipt of the food we placed online. Upon getting the food however the food order was wrong for one of the sandwiches as the majority of the items were asked to be on the side but all we got was a piece of bread with meat on it (no veggies) and two out of the three sandwiches did not have a pickle in the box. On top of that only one napkin was in the box, which is not a huge deal but I feel like it shows the blatant disregard and lack of care their employees put into preparing food that is already a lot of money. As someone who works in fast food I understand how things can be forgotten or misplaced when putting together an order but when someone comes in after already having an issue at your place of work I would 100% make sure their food is correct and they got everything they possibly would need. I will definitely not be coming back to this location anytime soon.

Great subs and friendly staff.

Clean establishment. Nice people. Well made subs! Fast service is a plus. Highly recommended.

Easy online ordering. Ready when promised.

Great subs, but is it really that hard to put some pickles in with the sub? 3 subs that were supposed to come with a pickle spear and not a single one did🤧😅

Fast friendly good tasting sub hook & ladder

We had a few challenges with our rental so we found ourselves eating out rather than fixing our food at home. We have a gluten allergy within the family so eating where someone else cooks/ prepares our food can be difficult.
The team took our order and prepared it with great attention to detail. We felt like they not only cared, but understood food allergies. They also didn’t blink when my kiddos started to get a little hyper. The staff talked to the kids and asked them questions that helped the kids feel seen and accepted.

We aren’t from the area, but if we were, we would visit again!

Purchased a Smoked Brisket Sub on 12/16/24, as I’ve done many times! It was all bread and very little meat! What happened! I hate that I put a good tip in the jar! They’ve lost a good customer unless they make it right! 😡. Attn: Anna, Guest Services who gave me that sorry apology about making it better next time! THERE WON’T BE A NEXT TIME UNTIL YOU REPLACE THE SUB OR MONEY I GAVE YOU AT THE BELLE TERRE RESTAURANT! I AM A SENIOR, WITH LIMITED INCOME AND “SORRY “ DON’T CUT IT! I WILL CONTINUE TO WARN OTHERS OF YOUR SERVICE/ATTITUDE AS LONG AS I HAVE BREATH!! 😡

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Bottled Water

Aleshia is super amazing and treats everyone as an equal and treats all guests amazingly!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball Combo, Italian

Ordered online tonight. 10 out of 10. Perfect subs tonight

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich

Came here on lunch break which is only 30 min long, ordered a tuna sub To Go. Well my name was called and order was ready for me to grab. I don’t know if it was a prank or just kids being kids but when I get back to my job site that’s 4 miles away, I go to eat my tuna sub and to my surprise there isn’t a lick of tuna on it. I mean the mayo, lettuce and tomato was on it but only a drop of tuna if that was on it. I take the sub back and as soon as I walk in the girl working is like “yea we got you, we noticed it as soon as you left, we tried to catch you but you was already gone” then she says that they have a tuna sub ready for me. “Ok” I said, but then ended up waiting another 10 min for them to make it. By then my lunch break was over and had to get back to work. Just got a refund and lesson learned!! Wish I would’ve taken a picture of it. But was so upset and hungry forgot.

Food: 1

Service: 1

Recommended dishes: Submarine Sandwich

Food was alright but a bunch of lazy high schoolers were on tonight and messed up my order. At least act like you want to work smh kids these days

This location used to be good, not anymore. Every time I try to call to place a pick up order an hour or hour and half before close, no one picks up the phone or I have to make multiple calls before someone actually picks up. They turn off the open sign an hour before close, start to clean/sweep as you’re waiting for your food and conversations among the employees about where they’re going to go party after work can be heard. I had missing items in my order before and today chili was saran wrapped, I didn’t end up eating it because it just felt gross. I held back for awhile now to post a review, as I usually don’t post reviews, but today was it for me. Attitude of employees is a whole other thing I won’t get into. Needless to say, go to another location if you can.

Atmosphere: 1

Food: 1

Service: 1

I recently visited this firehouse subs and it was such an amazing experience! They gave my son a fire hat and interacted with him. The food was fast, fresh and tasted amazing. We will definitely be back to this restaurant and I highly recommend it!

Atmosphere: 5

Food: 5

Service: 5