Hammock Beach Pizza & Gelato

This was one of the worst vacations I've ever had. I did use credit card points that I saved for two years to book this room! It was a premium suite in the main tower with an ocean view. I was so excited when I finally earned enough points to book this place. . The total bill was ridiculously expensive, which is why I worked so hard to save my points to book it ! The room seemed outdated and had a weird smell to it. Then we found a cockroach crawling on the wall. The first day we arrived It was raining so they had the pool and the pool bar and restaurant closed which I can understand if there's thunder lightning nearby however we arrived around 3 PM and it stopped raining around 4 PM and the sky was clear and sunny yet they did not open the pool for a few more hours. When my friend and I arrived there. We were very hungry because we were excited about our trip and wanted to wait till we arrived to eat. However, we were unable to get food anywhere. We walked the pool where the waitress were sitting there on their phone to tell us that everything was closed due to the weather. They said, however, the Atlantic Grill was opened. We walked over to the Atlantic Grill in the rain around 3 PM to be told. They don't serve food until 5 PM just drinks and all the other restaurants were closed as well till 5 PM .The next day they had the alarm go off in the hotel once in the morning and once around 8 PM, which both ended up being a false alarm. Multiple times during the day their computer systems "went down" and they were unable to assist us not to mention how much money we spent Just eating and drinking in one day . It also didn't help that while we at the pool the whole entire day there were gnats swarming you! Luckily, they were not the biting kind. Our waitress even mentioned that if she had bug spray she would give it to us because she knew how bad the bugs are there. We ended up making reservations for breakfast one morning at the Atlantic Grill and it was the worst service and food. For just two of us we were there for almost 2 hours for breakfast because our waiter kept disappearing for 15 to 20 minutes at a time we would constantly have to ask another waiter to find our waiter for us. Once we finally got Our food it was cold and I had to ask for my coffee multiple times, which I did not even receive until after I got my food . I would not recommend you stay here unless you want to waste a lot of your money on nothing. they also charge you a 3% surcharge for using your credit card however they do not accept cash. I will say that all the servers and staff were very friendly and kind and understood the frustration that my friend and I were going through. I'm just very disappointed that I worked hard, saving my points to book this place and had to spend so much money on food and drinks that I was very disappointed about. I understand that someone who has a lot of money would think this doesn't matter but someone like me who is a single mom and lives paycheck to paycheck and had to plan this trip for so long and experience nothing but disappointments seems like such a failure. I had such high hopes and was so excited for this trip and left with nothing but disappointment..

For those that are considering eating here, I would look elsewhere. If I could give it a zero I would, but I can’t so I have to give it a 1.
The dough wasn’t cooked.
The cheese tasted and smelled like the lazy river I was in the day before.
The gluten free pizza was dry.
Overall terrible.
But. They do deliver to your room. Just make sure it’s filled with snacks because you won’t eat the pizza. They might drop it along the way, but you won’t eat it so why does it even matter.

Hours are odd for a resort & not clear. Showed they closed at 10 on Google maps & got there at 9:40, they were closed & had different hours on door.
Ordered a pepperoni & Bianca pizza with a Cesar salad the following night, customer service was lacking & it came burnt (twice), little to no sauce on it & salad was nothing special. Seemed like a bagged salad thrown into a bowl. Wouldn’t order from them again, if you’re staying here for vaca like us, do yourself a favor & go get ice cream/pizza out. ??

Atmosphere: 4

Food: 2

Service: 3

Recommended dishes: Pepperoni Pizza, Small Pizza

Have been gluten free for 10 years, and love pizza. This is hands down the worst gluten free crust I’ve ever had. I don’t think the chef has actually tasted it. It seems the problem is they’re taking their thick crust recipe and trying to make it with GF flour.. it just doesn’t work, it’s an inedible dense doughy brick.

Atmosphere: 3

Food: 1

Service: 2

We were very disappointed with our stay at this hotel. We called several times to make changes to the reservation and we never heard back from the front desk. Upon arrival, we had to walk through the middle of a meeting to get to our room. There was also “ring cameras” outside a personal room saying we were being recorded every time we walked by. The hotel was very outdated and dirty in areas. When arriving to our room, the balcony door was left unlocked and open. We would not recommend this hotel to future guests.

Extremely poor check in and customer service experience. For the price and quality of the resort I would not recommend.

We loved our experience here. Pizza is HUGE for the price. Everything tasted great and the staff were really friendly. Their gelato is also great. Overall very convenient especially since it's right by the pool.

Kid-friendliness: The gelato and the candy were a great plus for the kiddos

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Large Pizza

It was delicious! Definitely the best pizza I’ve had. Definitely recommend the margarita. Would come back. Everyone in the family loved it! It was very good for the not-so-good reviews.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Margarita Pizza

After previously seeing mediocre reviews, we were pleasantly surprised by how delicious the pizza was. Hot and made fresh with great flavor and ingredients. We ordered a small pepperoni, large margarita, and a large half Roman supreme and half rucola. Everyone was pleased and thought it was one of the best pizzas they’ve had, if not the best! Would definitely recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Margarita Pizza

Update website closes at 9 walked all the way from 5 the floor got there at 9:02 and was closed very dissatisfied

The gelato was good BUT the candy (expensive) is completely stale. Do not buy the candy!!!! I’m sure the owner, supervisor already know the candy is stale because he/she know when he/she purchased it. I’m praying nothing was bad when making the gelato. ???? THE CANDY IS STALE and that’s very disgusting and irresponsible to sell to your customers.

Great gelato! Andrew served us and he was so

Atmosphere: 5

Food: 5

Service: 5

Absolutely AMAZING! I don't think there was a flavor of gelato I didn't want to try. The kids thought it was delicious as well. If you are at the resort you MUST stop in for a

Atmosphere: 5

Food: 5

Service: 5

I am a pizza lover and this is definitely some of the best I've had. Highly recommend it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Large Pizza

Pizza was burnt on the bottom and mostly uncooked dough on top.

Atmosphere: 3

Food: 1

Service: 5

Recommended dishes: Large Pizza