Property is unkept and the staff is beyond rude. Furniture in the common areas as well as rooms are damaged and old and dirty. Musty smell in closed areas. Restaurants are just as sad looking. Location is far from any entertainment let alone st Augustine Worst of everything is how unprofessional and rude staff is.
Fraser Crawford
The waiting staff were excellent, even if it was packed. The fries were AMAZING 10/10 would recommend. The TVs were huge and they were streaming things from fantasy football to poker. Overall a great place. I went here two nights in a row because it was so good. They also have a pool table and a full arcade in the back.
Atmosphere: 5
Food: 5
Service: 5
Vizslas D.
The reviews don't lie!!Reserved a 3 bedroom condo in the Ocean Tower. The ocean -- while able to see -- was a LONG way away. Kinda got the impression our balcony would be near the beach. Negative.The biggest problem was the bedding situation. In their defense, they did state that types of beds could not be guaranteed BUT they NEVER mentioned that a possibility would end up being 2 Tiny and I mean Doll-like Tiny beds in the 3rd room.Grown adults could not fit on these and ended up sleeping on the pull out couch (that was at least 25 years old) and had a Bar down the middle of the SKINNY mattress.Brought this to management's attention with absolutely no resolution - other than a 'sorry'.Nearly $700 a night for this?!? Hard pass next Thanksgiving.*UPDATE* Have you ever read so many words on the business replies that say and mean so little?!?
Ronnie Zelek
Over an hour for appetizers. Didn't put in the entrees until the appetizers were out. Not a lot of communication. Everyone seemed flustered and confused.
Steve O.
Horrible customer service...the check in process, etc. We went for their advertised New Years Eve party on the lawn overlooking the beach. At the stroke of midnight EVERYTHING closed down. The fireworks went off at midnight and we turned around and EVERYTHING was close. The outdoor bar literally dropped the shutters closing the bar at the stroke of midnight. Usually when an establishment advertises an amazing New Year's party they stay open for AT LEAST another hour. Plus there was a huge NCAA football game on that had a unbelievable ending (Georgia vs. Ohio St.) where it ended EXACTLY at midnight with a game ending field goal. The bar tenders dropped the protective shutters not allowing the fans to see another moment of the game....UNBELIEVABLE! In addition, when we arrived early we and let the front desk know we were on property in case the room is ready before the designated check in time. They literally lied to us 6 times starting at noon saying the room is clean but waiting for inspection. We understood the room was not promised before official check in but they should have just told us rather than continue to lie. In the end, not only did they not have the room ready at check in time, we had to wait an additional two hours after check in time. once we finally arrived at the room we found our room was not up to par with the other rooms....DEFINITELY not worth the $800/night we paid. They conditions of the condo were on par with a roadside motel. Our friends' rooms were beautifully decorated with appropriate beach decor, but our room was decorated with ripped furniture and TVs that did not work.... I felt like I was vacationing in a condo with furniture someone moved in from their deceased grandparents house. Everything was old and disgusting. Please note we were paying the exact same price as the people who had beautiful decorated condos.DO NOT WASTE YOUR VALUABLE VACATION TIME, YOUR FAMILY TIME OR YOUR MONEY vacationing at Hammock Beach Resort!!!!
J M.
My husband and I and our nine year old just checked out of our ocean view, premium one bedroom, suite in the main building. We stayed for 4 nights. This was our first stay there. We thoroughly enjoyed ourselves. We visited the Atlantic restaurant for dinner and breakfast and we enjoyed it as well. The inside and outside pool area was very nice although harder to find chairs on the weekend. My husband got a nice massage. We played mini-golf (which was free daily). The customer service experiences we had were warm, friendly, and helpful each time. We also enjoyed the beach, which apparently was shut down last week for refurbishing. Our room was clean and well appointed with daily cleaning service. Would totally go back!
STEVE G.
This is an overpriced resort that has high prices and lack of service.I took my entire family, a party of 17, to this venue. The pools are over crowded, the food service is poor as poolside help is lacking....they are under staffed.The property is a "cashless" place where you cannot get change for a large bill to give tips. I was told you need to go to the Valet to get change as they were the only ones that have cash. Be aware that they charge $10 for parking, but never tell you that overnight is 18. They will NOT clean your rooms. You have to ask to service. I had a private dinner at Delfina's that took 3 1/2 hours. We had 14 people and 2 children. They had ONE waiter.I could go on and on..but buyer beware.I wish I had read the other reviews before going to this property as I would have gone elsewhere.
Rachel L.
Ours was just such an odd experience. I read another comment that summed up our experience pretty well: There's an obvious preference for the resort members over the resort guests. Ive never felt so uncomfortable, like I didn't belong, until I stayed at this resort. -delayed check-in-keycard didn't work-a/c not working properly-view blocked by large white-warm in common areas of The Lodge (elevator and 3rd floor)-pools are small-mini-golf very small and closes at 6pm-bathing suits not allowed in lobby-beach access closed Mon-Fri-not enough seating at pools-hard to reach anyone at the front desk-only one luggage cart at The Lodge-outdated-and my biggest complaint: borderline rude staffI would've left if I could have received a refund.
Jose B.
The Layout in this place is terrible indoor pool you couldn't even see through the bottom. Bring your own food unless you go to the most expensive Restaurant.
Dana B.
Update: Angela called back later that day, apologized for the lack of beach access and refused to provide any customer service credit whatsover. When I repeatedly pointed out that guests were clearly paying for a key amenity (on site beach access) that they were NOT receiving (both through resort fee and premium room rates), she refused to provide any credit - not one cent. See attached picture showing the shuttle schedule that they later posted. Rather than be dependent on their hotel shuttle schedule for beach access our family just opted to drive ourself to nearby beaches (as I'm sure other families did as well) - clearly not what we'd envsioned when paying a premium for a resort with direct beach access. I don't blame the hotel in any way for dune recovery efforts the county may have imposed, but I absolutely fault them for not making any attempt whatsoever to at least make a goodwill compensatory gesture. They may continue to blame the county for the closure (that they may not control), but they have ABSOLUTE control over credits they can choose or not choose to issue to guests. It's really incomprehensible. I've had hotels and other estalishments offer a customer service credit for MUCH less inconvenience. I'm not at all surprised to see two additional one star ratings since we checked in earlier this week. Glad to be departing today. What's ironic is - since we're here on business, we'll be reimbursed for our stay so for me, it's not even about the money. It's the principle of being clearly charged for a critically important amenity that you're obviously not receiving. Horrible customer service! Horrible hotel management (and yes, I emailed Brad H. as soon as the initial incident happened).********************We checked in last evening and I went to the beach this morning and was nearly hit by a bulldozer. Apparently, they're doing construction directly on the beach all week which apparently means virtually no beach access during our stay. There was ZERO mention of this when we checked in last night.I went to the front desk to get more information and she said they'd just learned of the work being done on the beach as of this morning and a shuttle service would start running every 2 hours to take us to another beach. When I asked for a credit on our account for each stay during our visit, she said she'd have to ask the manager (Angela) to contact me. Huh???? Why wouldn't the hotel automatically credit every guest in the property for the inconvenience of not having beach access? She told me that the resort fee covers more than beach access and I reminded her that I'm paying premium rates for a property directly on the beach. It's clear the management here is more focused on pushing back than accepting accountability and prioritizing customer service. After she (Jacqueline) took my information, she noticed my husband's name on the room key and said that since I hadn't been "added" as a guest in the room, the manager (Angela) may not even contact me. I told her that I'd made the reservation myself and put it in my husband's name because he was attending a Primary Care Conference and would be submitting it for reimbursement, but my cell number (and email address) were both in fact the ones listed on the reservation. She reiterated that my name wasn't on the reservation - clearly emphasizing her chosen focus/priorities.It's so tragic to encounter customer service representatives who clearly have little regard for customer service. Providing a credit for the significant inconvenience of not having advertised/paid for beach access is the absolute minimum they could have done, but instead, Jacqueline insists that this be escalated to hotel management when hotel management should have taken accountability from the outset and proactively credited guests accounts in the first place.Horrible customer service - waiting for Alberta to contact me.
Flickering bathroom lights , stains on ground on "premium room" do not stay here if you want to get your value . This place is a glorified apartment looking complex dark and run down. Wish we did not trust the pictures on the site :(
Brenn “Brenn”
Order the calzone and regretted it ,absolutely horrible like it was freezer food thrown in the
Atmosphere: 3
Food: 1
Service: 4
Stephanie G.
Our family of 5 had a wonderful time at Hammock Beach Resort! The three bedroom condo we stayed in was beautiful, spacious and clean. The view, pools and food were all perfect. Our kids especially loved the pools and having gelato everyday! We would definitely go back. I highly recommend this resort.
Elliot H.
This is such a tricky review to write, but I have to be honest. I was skeptical of the hotel from reading all the reviews either 1 star or 5 star, I hate that. So lets begin. We stayed at the lodge which is probably the only area in the hotel I would recommend. There are about 20 rooms in this section and they are all very large. Our room was 1000 sq ft and ocean view and very reasonable at 500 a night. Hard to beat this anywhere in FL. Yet someone even with these large rooms and smaller section of the resort, we could still hear the noise of neighboring rooms and the hall. Our bed was broken, as my side sunk like the titanic. There are about 8 pools to choose from, yet some are heated and some arn't why? The ones that arn't are not really enjoyable, maybe in July or August but not in early May. One that isn't but should be is the lazy river which is small but everyone enjoys it. We were here 2 full days and on the second day they were doing repairs to it and it wasn't running for hours. It wasn't until my wife asked the repair guy for more info that he replied Oh, I can turn it on while I work on it. And just like that she saved this resort from more negative reviews. The arcade has 3 games in a room, not much of an arcade. Booking the hotel was also tricky, I am glad I called and didnt try to book it online. I can still recommend this hotel with all its quirks as the hotel was good for families. I would never recommend this hotel if you're looking for a romantic getaway with you wife. I would also like to note, that you don't have to reserve the seats around the pool at least in May. We never had to fight for seats. However if you want a seat at the beach, they will charge you.
CES1919
I booked our trip to Hammock Beach before reading the reviews here. After I read them, I had a total panic attack. I wanted to cancel our vacation. DO NOT BELIEVE EVERYTHING YOU READ. This place is paradise, I promise you. I have not one complaint. We can't wait to go back. I lost track of how many pools they have. There’s a twisty water slide, a lazy river, free bikes, enormous indoor swimming pool, kids camp, splash pads, miniature golf, an arcade… a gorgeous sandy beach where we spent hours shelling. Oh!! The fitness center is 10/10 - bring your spin shoes bc they have Peloton bikes (i will pack mine next time.)The pool food is delish and The staff could not have been nicer. Everyone we talked to kept commenting on how nice the staff is here. We met so amazing families- many from new england. I recommend booking an ocean view condo if you can- we did a 3 bed/3 bath, but I’m sure a 2 bed would’ve been perfect. Im in our unit right now doing laundry, so I won’t have to deal with it when we get home. Omg heaven. We also had a kitchen w dishwasher. Housekeeping every freaking day. This is a hidden gem. Def rent a car because it’s located more than a hour from Jacksonville, which is the closest major airport.
Property is unkept and the staff is beyond rude. Furniture in the common areas as well as rooms are damaged and old and dirty. Musty smell in closed areas. Restaurants are just as sad looking. Location is far from any entertainment let alone st Augustine Worst of everything is how unprofessional and rude staff is.
The waiting staff were excellent, even if it was packed. The fries were AMAZING 10/10 would recommend. The TVs were huge and they were streaming things from fantasy football to poker. Overall a great place. I went here two nights in a row because it was so good. They also have a pool table and a full arcade in the back.
Atmosphere: 5
Food: 5
Service: 5
The reviews don't lie!!Reserved a 3 bedroom condo in the Ocean Tower. The ocean -- while able to see -- was a LONG way away. Kinda got the impression our balcony would be near the beach. Negative.The biggest problem was the bedding situation. In their defense, they did state that types of beds could not be guaranteed BUT they NEVER mentioned that a possibility would end up being 2 Tiny and I mean Doll-like Tiny beds in the 3rd room.Grown adults could not fit on these and ended up sleeping on the pull out couch (that was at least 25 years old) and had a Bar down the middle of the SKINNY mattress.Brought this to management's attention with absolutely no resolution - other than a 'sorry'.Nearly $700 a night for this?!? Hard pass next Thanksgiving.*UPDATE* Have you ever read so many words on the business replies that say and mean so little?!?
Over an hour for appetizers. Didn't put in the entrees until the appetizers were out. Not a lot of communication. Everyone seemed flustered and confused.
Horrible customer service...the check in process, etc. We went for their advertised New Years Eve party on the lawn overlooking the beach. At the stroke of midnight EVERYTHING closed down. The fireworks went off at midnight and we turned around and EVERYTHING was close. The outdoor bar literally dropped the shutters closing the bar at the stroke of midnight. Usually when an establishment advertises an amazing New Year's party they stay open for AT LEAST another hour. Plus there was a huge NCAA football game on that had a unbelievable ending (Georgia vs. Ohio St.) where it ended EXACTLY at midnight with a game ending field goal. The bar tenders dropped the protective shutters not allowing the fans to see another moment of the game....UNBELIEVABLE! In addition, when we arrived early we and let the front desk know we were on property in case the room is ready before the designated check in time. They literally lied to us 6 times starting at noon saying the room is clean but waiting for inspection. We understood the room was not promised before official check in but they should have just told us rather than continue to lie. In the end, not only did they not have the room ready at check in time, we had to wait an additional two hours after check in time. once we finally arrived at the room we found our room was not up to par with the other rooms....DEFINITELY not worth the $800/night we paid. They conditions of the condo were on par with a roadside motel. Our friends' rooms were beautifully decorated with appropriate beach decor, but our room was decorated with ripped furniture and TVs that did not work.... I felt like I was vacationing in a condo with furniture someone moved in from their deceased grandparents house. Everything was old and disgusting. Please note we were paying the exact same price as the people who had beautiful decorated condos.DO NOT WASTE YOUR VALUABLE VACATION TIME, YOUR FAMILY TIME OR YOUR MONEY vacationing at Hammock Beach Resort!!!!
My husband and I and our nine year old just checked out of our ocean view, premium one bedroom, suite in the main building. We stayed for 4 nights. This was our first stay there. We thoroughly enjoyed ourselves. We visited the Atlantic restaurant for dinner and breakfast and we enjoyed it as well. The inside and outside pool area was very nice although harder to find chairs on the weekend. My husband got a nice massage. We played mini-golf (which was free daily). The customer service experiences we had were warm, friendly, and helpful each time. We also enjoyed the beach, which apparently was shut down last week for refurbishing. Our room was clean and well appointed with daily cleaning service. Would totally go back!
This is an overpriced resort that has high prices and lack of service.I took my entire family, a party of 17, to this venue. The pools are over crowded, the food service is poor as poolside help is lacking....they are under staffed.The property is a "cashless" place where you cannot get change for a large bill to give tips. I was told you need to go to the Valet to get change as they were the only ones that have cash. Be aware that they charge $10 for parking, but never tell you that overnight is 18. They will NOT clean your rooms. You have to ask to service. I had a private dinner at Delfina's that took 3 1/2 hours. We had 14 people and 2 children. They had ONE waiter.I could go on and on..but buyer beware.I wish I had read the other reviews before going to this property as I would have gone elsewhere.
Ours was just such an odd experience. I read another comment that summed up our experience pretty well: There's an obvious preference for the resort members over the resort guests. Ive never felt so uncomfortable, like I didn't belong, until I stayed at this resort. -delayed check-in-keycard didn't work-a/c not working properly-view blocked by large white-warm in common areas of The Lodge (elevator and 3rd floor)-pools are small-mini-golf very small and closes at 6pm-bathing suits not allowed in lobby-beach access closed Mon-Fri-not enough seating at pools-hard to reach anyone at the front desk-only one luggage cart at The Lodge-outdated-and my biggest complaint: borderline rude staffI would've left if I could have received a refund.
The Layout in this place is terrible indoor pool you couldn't even see through the bottom. Bring your own food unless you go to the most expensive Restaurant.
Update: Angela called back later that day, apologized for the lack of beach access and refused to provide any customer service credit whatsover. When I repeatedly pointed out that guests were clearly paying for a key amenity (on site beach access) that they were NOT receiving (both through resort fee and premium room rates), she refused to provide any credit - not one cent. See attached picture showing the shuttle schedule that they later posted. Rather than be dependent on their hotel shuttle schedule for beach access our family just opted to drive ourself to nearby beaches (as I'm sure other families did as well) - clearly not what we'd envsioned when paying a premium for a resort with direct beach access. I don't blame the hotel in any way for dune recovery efforts the county may have imposed, but I absolutely fault them for not making any attempt whatsoever to at least make a goodwill compensatory gesture. They may continue to blame the county for the closure (that they may not control), but they have ABSOLUTE control over credits they can choose or not choose to issue to guests. It's really incomprehensible. I've had hotels and other estalishments offer a customer service credit for MUCH less inconvenience. I'm not at all surprised to see two additional one star ratings since we checked in earlier this week. Glad to be departing today. What's ironic is - since we're here on business, we'll be reimbursed for our stay so for me, it's not even about the money. It's the principle of being clearly charged for a critically important amenity that you're obviously not receiving. Horrible customer service! Horrible hotel management (and yes, I emailed Brad H. as soon as the initial incident happened).********************We checked in last evening and I went to the beach this morning and was nearly hit by a bulldozer. Apparently, they're doing construction directly on the beach all week which apparently means virtually no beach access during our stay. There was ZERO mention of this when we checked in last night.I went to the front desk to get more information and she said they'd just learned of the work being done on the beach as of this morning and a shuttle service would start running every 2 hours to take us to another beach. When I asked for a credit on our account for each stay during our visit, she said she'd have to ask the manager (Angela) to contact me. Huh???? Why wouldn't the hotel automatically credit every guest in the property for the inconvenience of not having beach access? She told me that the resort fee covers more than beach access and I reminded her that I'm paying premium rates for a property directly on the beach. It's clear the management here is more focused on pushing back than accepting accountability and prioritizing customer service. After she (Jacqueline) took my information, she noticed my husband's name on the room key and said that since I hadn't been "added" as a guest in the room, the manager (Angela) may not even contact me. I told her that I'd made the reservation myself and put it in my husband's name because he was attending a Primary Care Conference and would be submitting it for reimbursement, but my cell number (and email address) were both in fact the ones listed on the reservation. She reiterated that my name wasn't on the reservation - clearly emphasizing her chosen focus/priorities.It's so tragic to encounter customer service representatives who clearly have little regard for customer service. Providing a credit for the significant inconvenience of not having advertised/paid for beach access is the absolute minimum they could have done, but instead, Jacqueline insists that this be escalated to hotel management when hotel management should have taken accountability from the outset and proactively credited guests accounts in the first place.Horrible customer service - waiting for Alberta to contact me.
Restaurantji Recommends
Flickering bathroom lights , stains on ground on "premium room" do not stay here if you want to get your value . This place is a glorified apartment looking complex dark and run down. Wish we did not trust the pictures on the site :(
Order the calzone and regretted it ,absolutely horrible like it was freezer food thrown in the
Atmosphere: 3
Food: 1
Service: 4
Our family of 5 had a wonderful time at Hammock Beach Resort! The three bedroom condo we stayed in was beautiful, spacious and clean. The view, pools and food were all perfect. Our kids especially loved the pools and having gelato everyday! We would definitely go back. I highly recommend this resort.
This is such a tricky review to write, but I have to be honest. I was skeptical of the hotel from reading all the reviews either 1 star or 5 star, I hate that. So lets begin. We stayed at the lodge which is probably the only area in the hotel I would recommend. There are about 20 rooms in this section and they are all very large. Our room was 1000 sq ft and ocean view and very reasonable at 500 a night. Hard to beat this anywhere in FL. Yet someone even with these large rooms and smaller section of the resort, we could still hear the noise of neighboring rooms and the hall. Our bed was broken, as my side sunk like the titanic. There are about 8 pools to choose from, yet some are heated and some arn't why? The ones that arn't are not really enjoyable, maybe in July or August but not in early May. One that isn't but should be is the lazy river which is small but everyone enjoys it. We were here 2 full days and on the second day they were doing repairs to it and it wasn't running for hours. It wasn't until my wife asked the repair guy for more info that he replied Oh, I can turn it on while I work on it. And just like that she saved this resort from more negative reviews. The arcade has 3 games in a room, not much of an arcade. Booking the hotel was also tricky, I am glad I called and didnt try to book it online. I can still recommend this hotel with all its quirks as the hotel was good for families. I would never recommend this hotel if you're looking for a romantic getaway with you wife. I would also like to note, that you don't have to reserve the seats around the pool at least in May. We never had to fight for seats. However if you want a seat at the beach, they will charge you.
I booked our trip to Hammock Beach before reading the reviews here. After I read them, I had a total panic attack. I wanted to cancel our vacation. DO NOT BELIEVE EVERYTHING YOU READ. This place is paradise, I promise you. I have not one complaint. We can't wait to go back. I lost track of how many pools they have. There’s a twisty water slide, a lazy river, free bikes, enormous indoor swimming pool, kids camp, splash pads, miniature golf, an arcade… a gorgeous sandy beach where we spent hours shelling. Oh!! The fitness center is 10/10 - bring your spin shoes bc they have Peloton bikes (i will pack mine next time.)The pool food is delish and The staff could not have been nicer. Everyone we talked to kept commenting on how nice the staff is here. We met so amazing families- many from new england. I recommend booking an ocean view condo if you can- we did a 3 bed/3 bath, but I’m sure a 2 bed would’ve been perfect. Im in our unit right now doing laundry, so I won’t have to deal with it when we get home. Omg heaven. We also had a kitchen w dishwasher. Housekeeping every freaking day. This is a hidden gem. Def rent a car because it’s located more than a hour from Jacksonville, which is the closest major airport.