Understaffed, place was a disaster, half the computer systems didn't work, food was heavily picked over but so understaffed no one to make more!! Staff that was there was hanging on by a thread neither positive nor negative... just hanging on. They need some major help at this location!!!
Edvin Ibrahimovic
I tried getting a sandwich with no bacon due to religious reasons and they wouldn’t let me substitute it for anything else. It has been an issue here lately for whatever reason. Not sure why they can’t accommodate. The lady was also rude about it, awful customer service.
Service: 1
Ana Kowalczuk
They are so slow and do not have a sense of offering great customer service. Please try a little harder don’t be so standard like every other Dunkin’ Donuts for god’s sake! Ugh.
Atmosphere: 2
Food: 2
Service: 1
shawn papczynski
I was just refused a large refresher, with No ice because it hurts my teeth...they said I had to have ice...I told them I can't have ice...would not budge so guess they lost a sale...
Food: 3
Service: 1
Dawn Martinez
Donut size has gotten smaller, paying premium prices for filled donuts with minimal filling. Better off going to local donut stores for better quality and better customer experience
Atmosphere: 2
Food: 1
Service: 2
Chelsey Miller
The drive thru takes 20+ minutes. They go one single car at a time. They cannot work on multiple orders at a time, but everything is still wrong.
Atmosphere: 1
Food: 2
Service: 1
Garden In SW Florida
The Coffee though ❤️
Atmosphere: 3
Food: 3
Service: 3
Amberly Bucci
Absolutely the worst Dunkin’ I’ve been to. I’ve given them three chances, and every single time the drive-thru has taken 20–25 minutes- no exaggeration. They only take one car at a time and don’t even begin the next order until the previous car has completely left. It’s unlike anything I’ve experienced at any other location. Save yourself the wait. And to make matters worse, I found a large disgusting thick HAIR in my sandwich and when I went in they acted like they could care less and didn’t even apologize!
Timothy Ivanov
Took 35 minutes and didnt even have my drink
Atmosphere: 1
Food: 1
Service: 1
Michael S
Made a mobile app order and waited 30 mins in line at the drive thru. 30 minutes. I’m not sure why they even gave a drive true at this point. Food is always Cold and never ready
The line here is always long, because they literally don’t know what there doing inside. 30 mins waiting is crazy! Not to mention they will make stuff wrong half the time!
Craig Eddy
Its a sweat box inside. Theres beads of sweat dripping down my face and back just waiting in line for 5 min. Its FL in July. Really.... The employees serving were outstanding especially given the environment.
Atmosphere: 1
Food: 5
Service: 5
Zack Bandes
Extremely slow service. Waited 12 minutes for a coffee and a bagel.
pk Lambert
Not the best sausage, egg & cheese croissant. Taste like soap. They need more help. The coffee girl makes coffee way before the drive up arrives, and the cream on top melts. She wasn't busy and could have made orders for inside people.
Atmosphere: 4
Food: 2
Service: 3
Tina Anderson
Great service! I didn’t even have to ask for a fresh pot of coffee. I appreciate them saying it will be a moment, but the coffee will be fresh! Thank you!
Understaffed, place was a disaster, half the computer systems didn't work, food was heavily picked over but so understaffed no one to make more!! Staff that was there was hanging on by a thread neither positive nor negative... just hanging on. They need some major help at this location!!!
I tried getting a sandwich with no bacon due to religious reasons and they wouldn’t let me substitute it for anything else. It has been an issue here lately for whatever reason. Not sure why they can’t accommodate. The lady was also rude about it, awful customer service.
Service: 1
They are so slow and do not have a sense of offering great customer service. Please try a little harder don’t be so standard like every other Dunkin’ Donuts for god’s sake! Ugh.
Atmosphere: 2
Food: 2
Service: 1
I was just refused a large refresher, with No ice because it hurts my teeth...they said I had to have ice...I told them I can't have ice...would not budge so guess they lost a sale...
Food: 3
Service: 1
Donut size has gotten smaller, paying premium prices for filled donuts with minimal filling. Better off going to local donut stores for better quality and better customer experience
Atmosphere: 2
Food: 1
Service: 2
The drive thru takes 20+ minutes. They go one single car at a time. They cannot work on multiple orders at a time, but everything is still wrong.
Atmosphere: 1
Food: 2
Service: 1
The Coffee though ❤️
Atmosphere: 3
Food: 3
Service: 3
Absolutely the worst Dunkin’ I’ve been to. I’ve given them three chances, and every single time the drive-thru has taken 20–25 minutes- no exaggeration. They only take one car at a time and don’t even begin the next order until the previous car has completely left. It’s unlike anything I’ve experienced at any other location. Save yourself the wait. And to make matters worse, I found a large disgusting thick HAIR in my sandwich and when I went in they acted like they could care less and didn’t even apologize!
Took 35 minutes and didnt even have my drink
Atmosphere: 1
Food: 1
Service: 1
Made a mobile app order and waited 30 mins in line at the drive thru. 30 minutes. I’m not sure why they even gave a drive true at this point. Food is always Cold and never ready
Restaurantji Recommends
The line here is always long, because they literally don’t know what there doing inside. 30 mins waiting is crazy! Not to mention they will make stuff wrong half the time!
Its a sweat box inside. Theres beads of sweat dripping down my face and back just waiting in line for 5 min. Its FL in July. Really.... The employees serving were outstanding especially given the environment.
Atmosphere: 1
Food: 5
Service: 5
Extremely slow service. Waited 12 minutes for a coffee and a bagel.
Not the best sausage, egg & cheese croissant. Taste like soap.
They need more help. The coffee girl makes coffee way before the drive up arrives, and the cream on top melts. She wasn't busy and could have made orders for inside people.
Atmosphere: 4
Food: 2
Service: 3
Great service! I didn’t even have to ask for a fresh pot of coffee. I appreciate them saying it will be a moment, but the coffee will be fresh! Thank you!
Atmosphere: 5
Food: 5
Service: 5
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