Kilwins Ice Cream - Chocolate - Fudge
821 S Pier Park Dr #100, Panama City Beach
(850) 230-4177
Recent Reviews
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If you’re craving something sweet, Kilwins Ice Cream shop is a must-visit, offering everything from ice cream to fudge.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone
Ice cream was great.. but the girl at the counter rolling her eyes when I asked for ONE sample for my son before he picked his flavor was highly unnecessary. Do better.
Atmosphere: 5
Food: 5
Service: 1
Great atmosphere, wonderful selection of ice cream. The servers were very friendly and personable.
Atmosphere: 5
Food: 5
Service: 5
Very friendly people, they let you have samples to try the fudge which was nice before purchasing. The fudge we did buy was really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fudge, Butter Pecan
This place has been a yearly tradition, but never again after yesterday, 10/7 between 1 and 1:30 pm. My daughter did the Pepper Palace challenge, which she’s been fine with every year, but this year the challenge was 7x hotter than a Carolina Reaper. It was 14,000,000 Scoville, which they didn’t tell us until afterward, and they had no relief to offer so we ran to the closest place with dairy. She was literally in the floor crying when we came into this store waiting on ice cream for any kind of relief and the employees acted like they were high or something because they completely ignored us and nothing that happened in their surroundings made them move any faster. I didn’t want to start yelling so I just tried to get the attention of the employees. They just kept serving the single other customer in the store slowly and normally and avoided asking what was happening with the girl suffering and bent over on the ground crying in the floor. They saw her and just acted like nothing at all was happening. They saw me and ignored me asking for someone to help. I had to wait my turn in line after all. I was completely ignored by an employee who, after I asked for help, proceeded to slowly wash her hands and slowly walk over to help, seeming annoyed that I wanted to order. My daughter is obviously suffering at this time. I said I don’t want to be rude but can you please get her order quickly, she’s suffering. The girl sighed and rolled her eyes and slowly got the ice cream. Maybe you do get customers from the same situation all the time, but the heartless lazy employees you’ve chosen to represent your business cost you ever having our business again. We went to Dicks Last Resort after and were told they get the same situation all the time, but they were super helpful and sympathetic. The workers were extremely sweet and helpful there. They wouldn’t even take our money after helping because they just felt bad for her. They hire actual humans. We skipped getting the rest of the family ice cream at Kilwins because of how heartless the staff were. Like drones high on something. I’ve never experienced humans that were so calloused. We’ll never be back.
Atmosphere: 2
Food: 4
Service: 1
We come here every year for their chocolate treats and ice cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone
Is there anyplace better for ice cream and fudge? This Kilwins is exactly like the many, many others we have visited which is what you want.
If you see one,go on, you will be very happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fudge, Praline Ice Cream, Roasted Coconut Ice Cream, Hot Fudge, Tin Roof Sundae, Mint Chocolate Chip, Speciality Cookies, Chocolate Chip Cookie Dough
Great place to drop in for hand dipped ice cream. The staff was friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
The place is super cute and the ice cream is delicious!
Unfortunately, the service is one of the worst I’ve ever seen. Me and my friends were poorly treated.
Not sure if it was the time we walked in, a factor (8:45pm) but all customers should receive good service regardless of being close to the closing hours or if it was either the fact of being a foreigner speaking another language or having a gender problem with the couple of friends with us.
Hopefully, the manager/owner could give orientation about leaving personal issues aside of customer service.
Atmosphere: 3
Food: 5
Service: 1
Excellent Ice cream but there was one girl with curly hair that treated me and my friends very bad and made us feel uncomfortable.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Best ice cream I've had in the PCB area!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone
This was a hopping place, and the peach ice cream was fantastic!!
Atmosphere: 4
Food: 5
Service: 4
Super sweet people, very attentive and very good under the stress of very hot and busy July days. The ice cream is fantastic and the portion sizes are excellent for the cost. The chocolate is also really great. It’s very rich and easy to bite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies and Cream, Speciality Cookies
My wife loves this place. The ice cream is very good and the service was fast.
Atmosphere: 5
Food: 5
Service: 5
Loved the fudge and caramel apples
Atmosphere: 5
Food: 5
Service: 5
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