Crumbl - Panama City Beach

Very nice place and cookies

Atmosphere: 5

Food: 5

Service: 5

I work in Pier Park and we eat here all the time. They are amazing staff is super friendly always helpful making suggestions on what they think you would like.

Parking: Lots of close by parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mini 12-Pack

After visiting Crumbl for the first time, I can say I didn’t have a pleasant experience at this location. Upon entering, i observed two employees neither of who greeted or acknowledged me while I stood at the counter looking at them having a conversation. I waited for over a minute to be approached but was not & so I decided to ask for what I needed. One of the employees approached me looking what I would say is annoyed (still did not greet me). Without saying a word to me, she started the process on the computer & told me to scan my QR and then walked away without ensuring I knew how to complete the process, even though it was obvious I wasn’t familiar with what to do. My order was ready in no time and she said “does that look good?” and that was the end of her interaction. I said thank you & left. At no point in any of this interaction was there a smile, a have a good day or a thank you and that’s everything anyone needs to know that there was ZERO customer service. Had some customers walk in while I was there, they were not greeted either.

Even though you have computers to take orders, human interaction is still a must. If someone enters the store, the least you can do is welcome them or thank them on their way out.

Poor service, good atmosphere, good product & fast service.

Atmosphere: 5

Food: 5

Service: 1

You go in, order on a tablet, get your cookies, and leave. Not much to it ?‍♀️. I love how there are different flavors each week! Definitely makes me want to keep coming back to try each one ?

Atmosphere: 3

Food: 4

Service: 3

Love this place cuz cheap and very good

Kid-friendliness: Very friendly to my sister . Love this place

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie, Birthday Cake, Chocolate Chip, Pancake Strawberry Cheesecake, 4-Pack, Single 8 Oz Pouch, Single, Party Box, Mini 12-Pack, Mini 3-Pack, Strawberry Cupcake, Weekly Cookies Assorted

Great customer service love the cookies

Atmosphere: 5

Food: 5

Service: 5

The best ?⭐️⭐️⭐️⭐️⭐️⭐️

Atmosphere: 5

Food: 5

Service: 5

So good!

Atmosphere: 5

Food: 4

Service: 4

amazing

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie

I’m doing this for the free crumbs. The cookies are pretty good tho

Atmosphere: 5

Food: 5

Service: 5

I love crumbl cookie so much. They are my favorite cookies! I wish they would put the cold and warm stuff separate in the box but it's still amazing

Atmosphere: 5

Food: 5

Service: 4

Staff are friendly and attentive. Cookies always tastes fresh and delicious.

Atmosphere: 3

Food: 5

Service: 5

Great cookies, flavors, and customer service all together great establishment

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie

As soon as I walked in I wasn’t greeted or told to order from the Kiosk. The two girls behind the counter were talking about how another customer had just came in and was ticked off. I got my cookies right away but the customer service needs a lot of improving. At least a “hi welcome in” would be nice.

Atmosphere: 2

Food: 4

Service: 2

The cookies were good , good service .

Kid-friendliness: They were nice to the kids .

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Cookie, Party Box