A fan of the brand, but not happy with the rudeness and bad attitude of the employee cashier to be exact.
Atmosphere: 1
Food: 4
Service: 1
Desiree Sanders
Clean restaurant. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Kristen
We love our local Firehouse Subs locations and have never had a bad experience at either the one on 23rd or the one on 77. Service is always fast, friendly and accurate. The food is always delicious. The app makes it easy to order ahead and take advantage of deals and savings.
Atmosphere: 5
Food: 5
Service: 5
e russell
Smiles all around. They were fairly busy but didn't have to wait too long for my food. Had the hook & ladder, delicious as always
Atmosphere: 5
Food: 5
Service: 5
tiana wadlington
1 hour after eating a Turkey sub from this location, I ended up being super sick. The workers weren’t friendly or very professional to begin with. The cashier was on the phone while taking my order.
Atmosphere: 1
Food: 1
Service: 1
Dianne Blackburn
Ordering was a bit of a slow process - in that we were ready to order but the gal wasn't greeting us or telling us about the menu or, we'll, doing much of anything. There had been 1 person who'd ordered before we came into the location and she was still sitting and waiting for her order. It took quite a while for our 2 sandwiches to be ready... we ordered to go.
Once we were ready to eat -- the bread was nice and fresh with a good taste. The rest of both sandwiches left a bit to be desired. My husband (a retired Houston firefighter) got the Hook & Ladder and I got the Italian. I can say on mine: There was mayo on both sides of the bread. There were only a few bits of lettuce and it was sparse on th a tomatoes. The meat and cheese were on it in the manner expected. There was no dressing or salt/pepper or anything like oil/vinegar.
Overall? A very average hero-type sandwich that was very overpriced.
Atmosphere: 3
Food: 3
Service: 3
Bryson
Best firehouse staff I've came across
Atmosphere: 5
Food: 5
Service: 5
Ken Davis
I recently placed an online order and when I got home I saw that 2 items were missing. When I brought it to their attention, Chris the manager responded promptly and went to great lengths to make it right. I’ve always enjoyed their sandwiches and it is refreshing to see that such a high level of customer service still exists.
Atmosphere: 5
Food: 5
Service: 5
Amberleigh Campbell
Chris Lewis is amazing 🤩🤩🤩🤩🤩🤩 food is amazing 🤩🤩🤩🤩🤩🤩
Fantastic Team and great food.
Atmosphere: 5
Food: 5
Service: 5
A fan of the brand, but not happy with the rudeness and bad attitude of the employee cashier to be exact.
Atmosphere: 1
Food: 4
Service: 1
Clean restaurant. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
We love our local Firehouse Subs locations and have never had a bad experience at either the one on 23rd or the one on 77. Service is always fast, friendly and accurate. The food is always delicious. The app makes it easy to order ahead and take advantage of deals and savings.
Atmosphere: 5
Food: 5
Service: 5
Smiles all around. They were fairly busy but didn't have to wait too long for my food. Had the hook & ladder, delicious as always
Atmosphere: 5
Food: 5
Service: 5
1 hour after eating a Turkey sub from this location, I ended up being super sick. The workers weren’t friendly or very professional to begin with. The cashier was on the phone while taking my order.
Atmosphere: 1
Food: 1
Service: 1
Ordering was a bit of a slow process - in that we were ready to order but the gal wasn't greeting us or telling us about the menu or, we'll, doing much of anything. There had been 1 person who'd ordered before we came into the location and she was still sitting and waiting for her order. It took quite a while for our 2 sandwiches to be ready... we ordered to go.
Once we were ready to eat -- the bread was nice and fresh with a good taste. The rest of both sandwiches left a bit to be desired. My husband (a retired Houston firefighter) got the Hook & Ladder and I got the Italian. I can say on mine: There was mayo on both sides of the bread. There were only a few bits of lettuce and it was sparse on th a tomatoes. The meat and cheese were on it in the manner expected. There was no dressing or salt/pepper or anything like oil/vinegar.
Overall? A very average hero-type sandwich that was very overpriced.
Atmosphere: 3
Food: 3
Service: 3
Best firehouse staff I've came across
Atmosphere: 5
Food: 5
Service: 5
I recently placed an online order and when I got home I saw that 2 items were missing. When I brought it to their attention, Chris the manager responded promptly and went to great lengths to make it right. I’ve always enjoyed their sandwiches and it is refreshing to see that such a high level of customer service still exists.
Atmosphere: 5
Food: 5
Service: 5
Chris Lewis is amazing 🤩🤩🤩🤩🤩🤩 food is amazing 🤩🤩🤩🤩🤩🤩
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing all around!!
Atmosphere: 5
Food: 5
Service: 5
The food was great, service personnel was okay.
Atmosphere: 5
Food: 5
Service: 4
Always a pleasure purchasing from Firehouse. No matter which employee prepares the meal, it is consistent time and time again.
Atmosphere: 5
Food: 5
Service: 5
Good sub's good service wiil be back!
Atmosphere: 5
Food: 5
Service: 5
Very slow, have to wait along time to get a sandwich
Atmosphere: 3
Food: 5
Service: 3
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